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Burromax

4.6

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From the business

Burromax Electric Mini Bikes. Fun for everyone! Take it anywhere. Fits easily in a car, truck or trailer. Great for campgrounds, track pits and riding around the neighborhood.


burromax.com
St Charles, MO, United States
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Burromax Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and performance of their bikes, as well as the simplicity of the ordering process. Many reviews highlight efficient shipping and thorough product demonstrations, contributing to high customer satisfaction. However, some concerns have been raised regarding faulty parts and the need for more detailed product specifications. While customer service is often described as responsive and helpful, there is room for improvement in addressing technical issues more effectively. Overall, the company successfully fosters loyalty among customers, many of whom express a willingness to return for future purchases.

This summary is generated by AI, based on text from customer reviews

service
123
value
3
shipping
2
quality
8
This company responds to reviews on average within 1 day

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1,298 reviews

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California
1 review
0 helpful votes
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Assembly
July 5, 2024

Took longer than 30 mins to assemble. Maybe if I was a mechanic.

Date of experience: June 25, 2024
Minnesota
1 review
0 helpful votes
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Love it. It is everything I thought it would be. Will come in handy for all my needs.

Date of experience: June 24, 2024
Minnesota
1 review
0 helpful votes
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Burromax controller
July 1, 2024

Shipping was fast and easy. Product came on time and in one piece.

Date of experience: June 21, 2024
California
1 review
0 helpful votes
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Quick service not at all first shipment never arrived had to call to get it shipped

Burromax attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 16, 2024
Ken F. — Burromax Rep
over a year old

We apologize for the inconvenience you are facing. Please give us a call at 800-742-1189 so we can help you out with your concerns.


Quick service
June 14, 2024
Previous review

Quick service

Date of experience: June 3, 2024
Oregon
1 review
0 helpful votes
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Nice bike.
June 20, 2024

The bike preformed better than expected. I will be buying another one.

Date of experience: June 9, 2024
Missouri
2 reviews
0 helpful votes
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Store pickup
June 17, 2024
Updated review

Love coming to the store to see the new bikes.
Staff is great.

Date of experience: June 7, 2024

Good shopping experience
November 23, 2023
Previous review

Good shopping experience.
Still looking for a few parts. Might not be in stock at this time.

Date of experience: November 23, 2023
Florida
1 review
0 helpful votes
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Would have been nice to have a coupon for all the upgrades In the past.
Other than that your website works well.
Your customer service has always been very helpful.

Date of experience: June 7, 2024

Easy enough UX
June 29, 2023
Previous review

Easy enough UX. PayPal payment fast!

Date of experience: June 28, 2023
California
1 review
0 helpful votes
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Everything was great
June 14, 2024
Updated review

All them Parts showed up quickly and they all fit perfectly. And very easy to install

Date of experience: June 3, 2024

Easy purchase
April 27, 2024
Previous review

Easy purchase. Thanks for the help this morning!

Date of experience: April 17, 2024
Colorado
1 review
0 helpful votes
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Got this primarily for my 9 year old, though both my 12 year old and 6 year olds love it too. Plus it is able to zip me around the yard very easily (I'm 6'7", 220 lbs). I look ridiculous but hey its fun.
I ended up buying this after purchasing and returning 2 different Razor MX350s, one had a bad battery and the other the motor failed in a week. This was obviously way more expensive but so far its worked flawlessly, the battery charges super fast, and the kids (and I) love it. Overall I'm happy with it and the fact that if I do have any problems I will be able to get support direct from Burromax.

Date of experience: June 3, 2024
Kentucky
1 review
0 helpful votes
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So far so good.
June 13, 2024

Bike was easy to put together. The hard part is waiting for it to charge before riding. Quick shipping and these things are powerful.

Date of experience: June 3, 2024
Oklahoma
1 review
0 helpful votes
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Amazing
May 28, 2024

Fits greats great service they no how to build a bike they are good people

Date of experience: May 18, 2024
California
1 review
0 helpful votes
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Great!
May 27, 2024

I have owned two of their bikes and will probably buy from them again in the future!

Date of experience: May 17, 2024
Washington
1 review
0 helpful votes
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New battery
May 22, 2024

Easy to order. Quick delivery. Fixed our issue. We love the Burromax we have had for years and wasn't sure this new battery would solve our problem. But it did!

Date of experience: May 12, 2024
Washington
1 review
0 helpful votes
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Very fun bikes
May 21, 2024

Very easy-to-use. The grandkids love them.
The 250 motor gets hot very fast with 60lb 9 year old. Do not take on even the slightest hill. The 350 is awesome our 9 & 13 year old grandsons love this one. Might start looking for a bigger one for me.

Date of experience: May 11, 2024
Texas
1 review
0 helpful votes
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Just received the bike and so far it appears to a great product. After fully charging, I rode 11.2 miles around my neighborhood and still had 23.9 volts, 33% charge left. And I weigh 205 pounds.

Date of experience: May 10, 2024
Missouri
1 review
0 helpful votes
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Nice folks. Helpful.
May 19, 2024

Nice folks. Helpful. Friendly. Got me what I needed when I needed it.

Date of experience: May 9, 2024
Pennsylvania
1 review
0 helpful votes
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Thank you Kids love it
May 16, 2024

This is a great product, kids enjoy riding it its our second one and we love it. Thank you

Date of experience: May 6, 2024
Virginia
1 review
0 helpful votes
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Awesome!
May 9, 2024

My son absolutely loves this bike! It handles great with enough power to do anything we throw at it. Looking to purchase one for myself as well. Received in a very timely manner came with a 3/4 charged battery as no one I think would wanna wait to at least try it out once it shows up ;) Thanks for this amazing bike!

Date of experience: April 29, 2024
California
1 review
0 helpful votes
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Love the product
May 7, 2024

Still working on bike and not sure yet how it will work

Date of experience: April 26, 2024
California
1 review
0 helpful votes
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Love the company
April 29, 2024

Love our bikes! They are fun for everyone in the family. From the adults to the children!

Date of experience: April 19, 2024