Bullrun FlagReviews 166

I always try to support small businesses but this was by far the worst purchasing experience I have ever had. I ordered a hat on November 26th, was told it would take 10 business days and that it would arrive before Christmas. They didn't even get it out until 15 business days and then USPS didn't even try to deliver it till the Saturday AFTER Christmas. It was deemed undeliverable because they tried to deliver to a closed business on a Saturday after Christmas so it went back to the state. I told Bullrun about this (mind you every time you email them it says that the email is undeliverable) and had to follow-up 3 weeks later to ask them why they hadn't picked up my returned hat yet and re-delivered it? The most infuriating experience I have ever had and I do a lot of online shopping.

After contacting them several times with no responses- I finally sent them a chat on their main page. I stated very clearly: when I made my purchase- and what their policy relays in shipping managment and return policies. I made it clear that they were WAY beyond the point of delivery and that if my product was not here by the end of January, I expect a full refund OR id be filing fraud on the charge and suing.
AND LORD BEHOOOLLLDDDD I receievd a notification from USPS that my product was being shipped and it should be here by Jan 22,2019 :) . Way later than Christmas. But LATE is better than NEVER. Im interested to see what my Product looks like and the quality of the patch.

I have never seen anything like it in my life. A company that's only open four hours a day and even when they're open they don't answer their phones. I have never received my product to nametags ordered before December and it is now January and I have heard and received nothing. This is the most pathetic company I have ever seen or done business with. Avoid them at all cost, making them your self would be better and cheaper Then having to do business with these idiots.

Back in early December, Website stated "Place order in time for Christmas". I just needed 2 simple name patches. Ordered 12/8/18. I received order confirmation right away and an email stating my order will be processed and may take 5-7 days for custom name tags. No worries, didn't push the issue due to it being custom. I emailed 18 days later, the USPS tracking number stated that the shipping label has been printed on the 10th and the post office is still waiting for the package. Today is the 20th. These people do not answer emails or respond. I finally called and they fed me a line of "BS" that it takes up to 15 days to embroider a name on a patch and another 10-12 days for shipping. They say, I'll have my patches 5-7 days after Christmas and it Takes 7-10 days for the mail to travel to Virginia to Florida. If that isn't the biggest load of BUlls#@T I have ever heard. Stay away from this company at all costs. I knew I should have had these embroidered at a kiosk at the mall while I waited. It kills me that I even have to rate them with 1 star to even write this review. They suck and deserve nothing. On time for Christmas my $#*!! Poor customer service, no communication. Bad business.

I waited over six weeks for custom name tapes. Customer service kept changing their story over and over about when it would be delivered and why. After two weeks they stopped responding. I had to contact the Virginia State Attorney General's Office and suddenly, my order was immediately filled. Its a shame because I need a lot more work done. But these guys have an F rating from the BBB and unless you take legal action - you may never get your order. DO NOT BUY under any circmstances.

The first week of November I ordered a custom patch for a hat. Being that it was a custom order, I didn't want to get too antsy about it. Last week I finally reached out to them asking about it. Told customer service I still had not received the patch, and he said "that's impossible, it went out two weeks ago". My tracking number said it never left their facility. He said YOU need to call and track it down. THANKS FOR THE GREAT CUSTOMER SERVICE! I think I'm out of luck. If you are thinking of ordering from this company don't waste your time!

ORDERED a simple custom key chain tag. They said it shipped and would be here in three days. It is now 3 weeks and they say this:
Hello
Unfortunately, we Experienced some Technical Problems this Month.
Your Order is Fulfilled and We are Doing Our Best to Deliver Your
Product As Soon As Possible.

Custom Products Take 7 Steps to Create. At First Step, we Digitize
And Create USPS Labels, so USPS Sends Automated Email to You. After
That, as we Explained at Product Description it takes 10 Business days
To Complete. Due to our Last Technical Problem, it took Longer than
Usual.

We are Sorry about the Delay and Thank You for Your Understanding.

Omid Atakhani
Store Manager
Bull run Flag & Embroidery

Pretty much the same story as everyone else here. I wish I had read these first. I ordered two name patches with Velcro backing to attach to my tactical vest. The seller indicated that all items typically ship within 2-5 days of order being received depending on the size and quantity of the order. I placed my order and payment was processed on October 14th. I emailed several times after two weeks had passed an I had not received my items. On November 5th I finally received a USPS tracking number. When I attempt to track the item it says that a shipping label was created but has not been dropped off at the carrier facility. I have emailed numerous times and attempted to call the number off the website. *******942 which goes directly to voicemail and does have a message indicating it is Bull Run Flag Embroidery but the mailbox is full and won't accept messages. Seeking a refund through PayPal now.

I ordered a single nametape from them. They said it would be shipped in 5-7 days. That seems a bit long, but ok, I was giving them a try before ordering several dozen for my cadre. I wanted to see the quality and service. I am glad I did.

About 7 days later, I received a 'sorry, we are running behind but it will be shipped soon' email from them. A few days later, I got a tracking number but it WAS NEVER SENT! I kept checking the number and it said, 'a label has been created but item not shipped'. So, I waited and waited. Finally, I emailed them and no response.

I took the issue to PayPal and said I did not want the item anymore. I instead went locally and had the job done by a professional company. After I submitted the claim, within 48 hours, they claim they shipped the item. It shows delivered but it NEVER arrived.

This company does not have a phone number on their site nor do they answer emails AVOID THEM. It's the most unprofessional experience I have had and I plan to review them all over the web (including the better business bureau) to let people know about this horrible company.

**Side note. I own a business and sometimes we make mistakes. It happens and I get that. The difference between a business (or a decent human for that matter) is owning up for your mistakes and trying to make things right even if it's a simple 14 dollar loss. That said, they should have sent an email apologizing for their error, refunded the money as I asked, and I would have shipped the item anyway or given them credit as an apology. At least the first two, but no. They decided to be unprofessional in their response too which is why they deserve to have this review all over the web.