Bulk ApothecaryReviews 259

I ordered and paid price gouging money for 2 gallons of hand sanitizer. Over 50 dollars a gallon. I received an email claiming due to the Corona Virus situation, shipping was slower then usual. That being said, It took almost 2 months to receive the nastiest smelling putrid hand sanitizer that you could imagine. It smelled as if the ingredients were as follows. Take 60 ozs of vomit and blend it with 40 ozs of septic system fluid and top the remainder of the jug with spoiled milk. No response to complaint emails. I had no other choice but to discard this disgusting delectable muck. But I could not do it in conventional way. I took 1 gallon 30 miles out into the desert and buried it as deep as I could treating it like a Jumanji Game Board. The other gallon I encased in a 40 cubic yard concrete pour we were doing on a bridge job. I am imagining 100 years from now some poor guy will demolishing this bridge abutment only to be overcome by the stench. I felt the need to separate the 2 jugs so that they could never blend together like a terminator and become even more powerful. It has been 2 weeks and 100's of hand washings later and I can still smell it on my hands. If there was an upside to this product, it would be you would not have to worry about social distancing issues. No one would want to be within 10 feet of you if you use this. Do yourself a favor and stay clear.

I ordered a product from this company expecting shipment in 24-28 hours according to the confirmation email I received. Long story short, I then was emailed many notices telling me it could be weeks before my product was even shipped. After canceling the order they went ahead the following day and shipped the item. I later discovered that in fact the items never shipped. Rather a UPS label was created while my order sat. I also received paragraph long emails from this company defending themselves for the order delays including one where they reprimanded consumers for their impatience. This was by far the worst customer service and fulfillment from an online business that I have dealt with. I DO NOT recommend doing business with them. There are plenty of other companies out there who provide exceptional customer service and who are prepared to provide products as promised on their websites.

I placed an order on 4/16/2020 for a gallon of hand sanitizer and pump. I understood there would be a wait time due to COVID-19. They finally shipped the order and when I returned to the office on Monday to track the order, it was apparently left at the front door on 5/9/2020 despite the big orange sign stating no deliveries on Saturday & Sunday! Needless to say, the package was gone when I got to the office Monday morning. I have made several attempts to get a live person, but apparently they are not taking calls in customer service right now. I emailed them at *******@bulkapothecary.com 2x requesting a replacement or refund, no response. So while they ignore my emails, we continue to work without the much needed hand sanitizer. Just send me my refund or product please!

This is the worst smelling hand sanitizer I have ever smelled. I have 14 staff members and doctors and we have all tried it. It really stinks. It does not "smell slightly different than many commercial hand sanitizers which use synthetic alcohol" It reeks. There is no lavender scent. My staff and doctors refuse to use it. My family tried it and said the same thing. I would like a refund and you can send me a UPS or USPS credit or shipping pre paid form to return it to you. This is very disappointing.

It took a month from the time of inputting my order to the delivery of my hand sanitizer. By the time it arrived, the local stores had plenty hand sanitizer in stock, and we didn't need the order. But there was no way of cancelling as all orders were stated as 'final'. Meanwhile, Bulk Apothecary had started sending marketing emails out to me, explaining they were keen to expand their business and encouraging their customers to buy other products they make. Since I was still awaiting my first order from them, this made me pretty upset that they seemingly had time to produce and market other products, whilst having no time to ship the first order to a new customer. I would rather that the delivery had been more timely and then I might have considered their other offerings. I am afraid their priorities are wrong and i don't intend to order again from them.

There is a lot of feedback on customer service which I will not comment on as they are overwhelmed with the orders from this pandemic. My review is specifically around the 1 gallon Hand Sanitizer gel. It appears due to running out of their normal alcohol, they have moved to a "plant based" alcohol at 70%. The product is not usable.The smell is just something like I have never experienced. They have tried to cover it with a lavender additive according to the bottle. But beware. I think they are better to return to their normal formula. BEWARE of the hand sanitizer!

I purchased 2 gallons of Hand Sanitizer for my business. After waiting 4 weeks, the products I purchased never showed up. Contacted the company and response was sorry for the inconvenience, it has been shipped and is in UPS's hands "waiting to be scanned". Checked with UPS, who did not have the products from Bulk Apothecary. 2 weeks later, it is still in a Pending status with UPS. Bulk Apothecary lied and never shipped the products. Their customer service is non-existent. Emailed them 3 times asking for a refund because they never delivered the 2 gallons of hand sanitizers. It has been 6 weeks and they still will not refund my purchase and I never received the products. This is a bad business. DO NOT BUY ANYTHING FROM BULK APOTHECARY. I had to contact my bank/credit card company and dispute the charges for non delivery of the products I purchased.

Said item was instock, but had a 2 week lead time but as it was hand sanitizer, I gave benefit of the doubt. They still haven't put it on a truck after 3 weeks but they printed the shipping label! And they changed terms to NO REFUNDS so I am just stuck! STAY AWAY FROM THIS COMPANY! Those other reviews must be from employees paid to write them because as an actual customer, they wouldn't be writing anything positive. I will be contacting the BBB to report them!

I placed an order for bulk hand sanitizer on March 23,2020. My order was shipped in the 2 week time frame I received at the time of order. However when I went to track my product, I received the message that product was damaged in delivery and destroyed by shipper. I immediately reached out to Bulk Apothecary asking what the next step was, and when they would be replacing my order. I received an email back that due to high demand they could not re-ship my order and would refund my money within 2 to 3 days. Not only did I not receive my order, but it is now May 5th and I have still not received my refund. In a time when the world needs to join together and do what is right, I have no indication that this company had any intention to do so. Not only have I not received any product, I am currently out the money I paid as well.

I ordered 1 gallon of gel for $70, I know it's high priced, anyway it came a month later and excited to finally receive it. Opened and put some on my hands. I was omg this sticks like vomit. Couldn't get the smell washed off. I looked back online where I purchased. It says no refunds. What a waste of money. It stinks bad not sure how it works but I know if I used it I'm certain people wouldn't come around me. There is your social distancing!

This sanitizer like many others made during covid19 are made with plant based alcohol. This is the new norm as synthetic alcohol is in short supply during the pandemic. Plant based alcohol is not odorless like synthetic alcohol Is. You may think that GERM ATTACK smells bad when you use it for the first time. It's really not that bad. Believe it or not some companies plant based alcohol sanitizer smells much, much worse! Now that I have a better understanding of the situation I'm changing my review from a negative to a positive for bulk apothecary's GERM ATTACK. It gets the job done. You will get used to the tequila smelling odor of the sanitizer pretty quickly and won't even think of it after a few uses. BULK APOTHECARY is a good company that stands by it's product.

Worst customer service ever. No refund or return of purchase, took over 35 days for delivery. Extremely disappointed with this purchase. I understand we are in difficult times but for a company that prides itself on quick delivery, my order of hand sanitizer which was said to be in stock, took over 35 days to receive in addition to pay $17.00 for shipping. During this whole time, I was unable to call or e mail in an attempt cancel this order as customer service phone number was not taking calls and e mail address provided was not valid.