Bulk ApothecaryReviews 259

Critical product and I told them needed it fast. Paid for expedited shipping. The day it was supposed to get here, got an email it was on back order. The sales guy, Tony, was rude and arrogant. All they offered to do was refund (wow, what a favor). I had to find another supplier to overnight it to me for 4 times the cost of the product. They didn't even offer me a discount on another purchase.

Bulk is local to me (so grateful for that! Save on shipping charges) and I've never had a problem with items out of stock etc. However, I always keep my supply stash going so that I never run out. Rule of thumb for this hobby is don't order right before a show or a deadline! Everyone I've encountered in person has been very friendly, from the front desk to the pickup ladies in the back. I wish everyone else had smooth experiences like I have. Order ahead.

This is why I am not a customer any longer:

Order placed on 3/1/18
Contacted on 3/5/18 inquiring why the order has not shipped yet. Was told that it would ship that day or the next.
Contacted on 3/7/18 and was told that the suite number was not on the invoice and that is why it hadn't shipped yet. Was told that it would ship that day or the next.
Contacted on 3/9/18 and was told that the product was on back order and it would be a week before it shipped.

This is terrible customer service. Had I been told four days ago that our product was on back order I could have gotten it from a different source. Now I have to wait 3-5 business days for a refund of a thousand dollars and have to find another supplier and pay them. Find a different source for your products, Bulk Apothecary will give you the run around in order to keep you from ordering from a competitor.

I used to spend obscene amounts of money on one of the well-known MLM brands (Rhymes with Loung Yiving) Like, I was faithful to that brand, and that brand only. In a pinch, when my go-to brand was out of a very popular blend (Rhymes with Crease & Yawning) I found this site and ordered a giant bottle of their version for about the price I typically pay for 5mL. I wasn't expecting much but when it arrived I was shocked at how close it was to the real thing. So, I slowly started replacing my expensive stash with oils from Bulk Apothecary and I couldn't be happier.

I ordered 7 bottles of essential oils and only got 6 on 11/14/17. Emailed complaint 11/15/17 and the next day I received an email back informing me that the remaining order was back-ordered. 01/12/18 I still haven't heard anything so I again contacted customer service and was told there was no back-ordered item in my name - so I referred Malia to the previous response I got from Jayme stating it was a back-order. To date 01/23/18 I've heard nothing else from them and filed a complaint with the local BBB. As far as customer service for this company one hand doesn't know what the other is doing and I would beware of ordering from them unless you've money to burn.

I also wanted to leave a review but you dont have the option. I'm extremely upset. I ordered the same foaming base I did last month for my scrubs and received a Stephenson melt and pour base. I contacted customer service for them to keep trying to assure me that the packaging was changed and it's the same product but I have to whip it on my own now and when I tried it it's COMPLETELY DIFFERENT CONSISTENCY then the last kind I received! I said I was so unhappy with it and it's not what I ordered. Your costumer service is awful. I order from you all the time and the one time my order is wrong all I get is "sorry you're unhappy with your order, I assure you that it's the same product, the photos on the site are misleading!" I'm sorry but if the photos are misleading that's false advertising. Im about to write BBB and report it because I should of been offered a complete refund for the product being different and being told the photos on your website are misleading. I have it all in my emails. I'm a very easy going person, but when someone tells me all that and then doesn't even offer a way to keep me happy other then arguing with me or offer me a refund without me asking for one, that's a horrible way to do buisness! Now I have to send back the products that were wrong in order to get my refund and take more time out of my work day for y'alls mess up and telling me you have a misleading website? I should get the refund regardless. I would never even normally ask for one without returning the product but the way I was argued with and not offered a way to make me happy w/o me asking first, it should be automatic refund!

This site is better for raw ingredients (fragrances, flavors, essential oils, butters, roots/ flowers, etc) than for chemicals (emulsifiers, extracts, etc). They have a wide selection and good prices for the sizes. They also ship relatively quick.

Just note, a lot of their items are from other suppliers (i. E their soap molds are by a company called Milky Way). Make sure you're getting it cheaper or the same price on BA. Like for the molds, BA lists the price as $6.93 but previously $8.25, but on the Milky Way site, all the molds are just $6.93.

I was very unhappy with an order. I purchased many bottles of essential oils. They have it clearly listed on their site that the bottles come with a dropper top, so you do not have to purchase any eye droppers. When I recieved the order, every single one of the bottles had a plastic cap on top that was supposedly the ye dropper. Only... non eof them were attached to the top. I thought perhaps they came unsnapped, but they couldn't, since they did not fit the cover. I wrote back to them explaining that I cannot use them without an eye dropper, and since they are supposed to be fitted with one, and these don't even snap on top, to please send me some eye droppers. They sell these small plastic ones on their website as well, about 15 cents a piece. I was told in my response that I can purchase them if I like. That would have cost me about a dollar, but I would also have to spend 9 dollars to have them shipped. The droppers are all small tiny pieces of nothing but plastic and they weigh less than an ounce all together. 9 dollars to ship something that weighs about as much as a couple of cheerios? When I explained that since they advertise the bottles as HAVIING an eye dropper, and that none are needed, and that I should get the droppers sent to me... for free... I never heard back from them. I did keep getting mail order catalogues from them. I called them and asked why I never heard back from them. The rep had no response. None. Zero. I had my name removed from the mailing list. No apology was offered as well.