Bulk ApothecaryReviews 259

I ordered a variety of items ( handmade soap. Oils, etc.) and everything arrived as excpeted and really fast! I gave myself a month lead time so I can get crafting before Farmers Market season and I was SHOCKED to get everything in a few days! Amazing! I ordered a few soaps that they make in house and the quality is amazing! I'm very happy and I think I just fell in love a little with Bulk Apothecary. Its ok, you can see other people. Xoxo

We have an agreement (in writing) that Bulk Apothocarry would provide our company at least one 55 gallon drum of a product, shipped at the end of each month. We're going on 7 weeks now on this agreement with one barrel paid for and all we get are excuses. Our orders are stacking up and we are loosing business. Unacceptable. Unprofessional. Unimpressed. With all the other areas of this company giving exemplary performance, above and beyond customer service - this is heartbreaking to write. I hope they can get out in front of this problem and make things right.

This is the shadiest company I've ever done business with (and I'm including my Chinese suppliers!). They purposely short the orders (sending. 5 oz bottles instead of 2 oz) or leaving items out entirely (esp on lg orders). The quality of their essential oils is dubious at best. They also never post any review that's under 4 stars so you can't trust the product reviews at all. It' a shame because I'd hoped I'd found a good US supplier for my fast growing company but I'd literally rather pay more than send these rip-off artists another penny of my money.

Bulk Apothecary is one of the worst companies I have ever dealt with. Every single time I need to order something whether it's fragrance oil or lotion, it is ALWAYS out of stock. They can never give me an ETA on when products will be back in stock and as a small business owner, it's incredible frustrating because I have orders I need to fulfill. I have called them a few times and it's always an unpleasant experience. Customer service is everything and when you treat your customers poorly, they will go elsewhere which is exactly what I will be doing... taking my business somewhere else.

I have ordered from this company over the years, and never complained( although I felt they were always a little unfriendly on the phone) or returned any product! I received a product that was not sealed properly and the odor was not that of a pure Bulgarian lavender I immediately called them and explained and they said no problem just send it back for refund. So I did as they instructed, once they received it the whole story changed, they were rude, they lied and tried to make me feel like I was the bad guy! I was mortified by this! I caught them in so many lies they were even questioning their own selves! The point is not just the money, its the principle of them not doing what they promised and then making up lies about the rancid product I will never order from them again or give another referral! Shame on all of you, I hope it was worth losing a good customer over!

I Am weary after having some bad experiences with a couple of companies here in Canada. Some of you may know them Saffire Blue, and Purple Citrus... horrible. I now read through company reviews before ordering. After reading through the reviews of Bulk Apothecary I was a little skeptical about ordering from them, but decided to give them a try. My order arrived 3 days after placing it. ( faster than the other three companies that I had ordered from the same day).
If you are ordering to Canada I would suggest shipping through USPS. It is a little more money at the time of order, but less in the end than if you ship with UPS or DHL. With those you will pay duties, taxes, and the brokerage fee which is really quite high.
I will definitely use this company regularly.
A+

As much as I've enjoyed the products I've gotten from them, customer service is everything! A person can go anywhere and find the same products so if you'd like to keep your customers for yourselves your customer service should be good.
I am a business owner myself and I started purchasing a few of their ingredients for my products. The first time I ordered I paid for one day shipping. Not only was my items a week late but I also had to go and pick it up. My items were spiked and had spilled within the packaging. Now I realize that a lot of it has to do with Fed ex but when a customer calls to complain you should be willing to get to the bottom line and help. They didn't care. I just tried them a second time and paid for two day shipping. They actually themselves sent the items out later than they were suppose to and I still haven't received my items four days later. I looked at the tracking and it says My items are ready for pick up. I paid for shipping to deliver to me! Someone is always home. I emailed them and again they don't care. It's always unfortunately you'll have to just take it up with Fed ex and we won't refund you the shipping you paid.
They don't care at all and they don't compensate. I will be taking my money elsewhere.

Terrible customer service! Ordered a product and when I received it, it was rancid. The smell was extremely strong. I called to request a refund and was emailed a return shipping label. I returned the item unused. The foil top was partially pulled back, which is when I discovered the butter was rancid, however the butter inside was untouched because of the disgusting smell.

My refund was short $3, I assumed they were being shady trying to charge me for return shipping, which was unacceptable because they sent me a RANCID product. When I called customer service, I was told that my account was notated with the blatant lie that I'd "used 3 ounces" of the product and that's why my refund was short. Utter bull$#*!! As bad as that butter smelled, I didn't even want to touch it let alone drill out 3 ounces.

The rep claimed she couldn't override my shorted refund because of what the "notes" said but she offered me a coupon code for a future purchase. *******@ck that, why would I ever shop again at a company that falsely accused me of being a thief. Tuh! Never again.

Buy your products on Amazon or Vitacost where shipping is free or free with a $49 purchase.

I'm disgusted with this company on principle alone and there's a reason for their low ratings.

Be wary of ordering essential oils from Bulk Apothecary. The oils have unlisted expiration dates which you must specifically request from their documents department. Even then, when the oils go rancid before the date provided by the company, their customer service agents will give you a run around and you will end up losing whatever money you spent as they will not issue you any form of credit towards replacing items. Bulk Apothecary has no concern for customer satisfaction and does not stand by their own documentation or the quality of products they sell. It took me over a dozen emails to two departments over the course of two weeks to finally get the response that they were not going to do anything to resolve a complaint for a loyal customer (which I am no longer).

First off, I never write reviews, however, I've decided to make an exception for this particular company. Their customer service is rude, unprofessional and they only care about Bulk Apothecary. I've called before and they answer the phone taking deep breaths. There is no personality or character.

I've ordered from them several times in the past and there is always something wrong with the order and they don't take responsibility. If they make a mistake, they want you to send back the product and the shipping won't be refunded.

They always say there is nothing that they can do, but honestly they don't choose not to do. To expedite a package is 128.00, yet their policy is 24-72 hours after an order has been placed. Oh and their order cutoff time is 2:00PM EST! That's insane! So if you pay the 128.00 fee, and it's after 2:00 PM EST, you literally just paid to ship next day, which defeats the purpose of expediting.

Their favorite phrase is "we can't guarantee", but they will take your money immediately.

They will let you order and not tell you that a product is out of stock. You can literally wait 2-3 weeks for an order and you won't know what's going on until you call and ask. You're going to get an attitude though, be mindful of that.

The "supervisors" are glorified babysitters with bad attitudes. They offer no solutions for any problems and they absolutely don't care. As a small business owner, I purchase from them because they have the least expensive prices around, but if I can find another vendor that's willing to price match I will never order from them again.

Dont order from these people. Their idea of customer service: Explain why they let me order something they didnt have (lousy inventory system, as if that was my fault), then they charged me essentially the same shipping charges for the remaining two much smaller items on the order (without giving me the option of cancelling the order). They, including the CEO and Operations manager/owners who got my letter of complaint, apologized nicely but then refused to do anything about it. They had my money, thats all they cared about. There are lots of other places that will care about your business and do more than give lip service to customer service.

Ordered over a month ago. No communication so we called 3 weeks in. Told it would ship May 10. Nothing. Emailed Sunday and CS said they would email us back, never did. Called 3 weeks in and they said waiting on one inreditent menthol crystals, funny becuase we have 150lbs on our warehouse shelves and we called two of our vendors and they had plenty, so lie or incompetent ordering system? Called today and horrible customer service and supervisors. I also wonder if owners even know whats going on. Have they seen the review lately? Needless to say no help and said they would just refund order becuase we were unhappy. Beware of any purchase from this company

HORRIBLE- ordered April 6th no response- no ETA- got the run around-No one has any idea what they are doing there. HORRIBLE customer service and company- Ruined a good contract we had because of their incompetence. Every excuse in the book and then all they said is well you can wait or refund your order. After waiting over a month for a shipment which was told it would be by today May 10th...

This is my second review of Bulk Apothecary. I used to buy a lot of essential oils and lotion, cream, and butter bases from them. They have a great inventory, and I have no complaints about their products (although I believe my favorite source of essential oils, EDENS Garden, has more superior oils). But I stopped ordering from BA because their S&H costs were way too expensive! I just order products for my own use. If you are a person who orders large amounts of product because you are making candles, soaps, lotions to sell, then you probably qualify for free shipping. Then you are no doubt happy with BA. But for people like me, who order small amounts, the S&H is too much to handle. Thank you for reading my review.