Bulk ApothecaryReviews 259

I PLACED AN ORDER ON MARCH 8,2020 AND PAID $16.70 FOR (GUARANTEED DELIVERY OF MARCH 12TH. I RECEIVED MY ITEM ON MARCH 25TH, BASICALLY TWO WEEKS LATER THAN PROMISED. I NEEDED THE ITEM BY MARCH 17TH AND THAT IS THE REASON I WAS WILLING TO PAY NEARLY 17.00 FOR SHIPPING. TOTAL FRAUDULANT SHIPPING INFORMATION AND I INTEND TO CONTACT THE ATTORNEY GENERAL. I BELIEVE THIS COMPANY IS SCAMMING CUSTOMERS TO MAKE ADDITIONAL MONIES ON SHIPPING. WOULD NOT DEAL WITH THIS COMPANY EVER AGAIN.

Good news! My order did finally arrive! I ordered the gel sanitizer. I think that this company can resolve a lot of confusion if they would just explain their shipping procedures on the web site. Simply saying that there is a 10 day process is not enough. I placed my order on 3/9, I get a email on 3/19 that my order has shipped with a tracking number, UPS did not receive my package from vendor until 3/24. The problem is with the time that it takes for UPS to get the package.

Customer service isn't great. I've had damaged items show up and I wanted a refund. Never heard a response or or got even a partial refund (4 out of 5 bottles had spilled and were empty). When I look to place other orders, usually half my items are out of stock. Most recently, shipping out has gone way longer than what they said. I understand they have more work load, but don't offer products then if you cannot get them out when you say. I was told it would be 10 days until my order could be filled. Then it jumped to 12. Now it's been 14 and it still has not shipped. I would have ordered elsewhere if I'd have been given a more honest estimate. They won't refund me though, so now I'm stuck waiting who knows how long.

If you are debating whether to order from this company, I beg of you not to do so. Please please please pay attention to all the reviews from customers and from Employees. I placed an order and the money was taken but I have not received the product. Their phone number does not work and They do not respond back to emails. They literally scammed me out of my money. I am not angry because I have resources and my finances are good but for those potential customers who cannot afford to lose their money, please do not order from this company no matter how good they website may seem. Buyer beware, shopper beware! Stay away from this company!

Ordered hand sanitizer that they claimed they had on hand, slightly longer shipping times.
Bulk Apothecary sold all their hand sanitizer to big retail companies by the barrel to make the big money on this pandemic while screwing the people that had already ordered smaller quantities. The BS on their sight about big retail coming in and scooping it all up to be sold at higher rates unapproved by Bulk Apothecary is just that, a 40' container full of barrel BS! Says my item shipped 2 days ago. Another lie from Bulk Apothecary. Label created and nothing more for 2 days.
This company is acting irresponsibly with my money ($78), endangering lives, and taking advantage of a pandemic to make big money by screwing the individuals. Shame on them for their practices and their lies.

They claim to treat customers the way they would want to be treated, yet I cannot return anything I've used only once. Satisfaction not guaranteed, since I can't tell if I like it or not unless I open it. Once it's opened, it's yours. Their prices are low for a reason; their product is much weaker than the top of the line brands. Going back to those other brands, never doing business here again. Total waste of my money. Thanks a lot Bulk Hypocrites!

They are my go to store and have been almost since they began business... love their products that I have purchased, they always come well packaged and shipped, and the Essential Oils I have ordered and use daily are awesome! So much better than those one oz size bottles from other sources... and priced soooo much better... If I'm looking to buy something I always research and compare prices and always end up ordering from Bulk Apothecary... truly one of my favorite go to's