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Budget Heating and Air Conditioning Reviews Summary
Budget Heating and Air Conditioning has a rating of 4.5 stars from 579 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Budget Heating and Air Conditioning most frequently mention customer service and air handler. Budget Heating and Air Conditioning ranks 3rd among HVAC sites.
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Bought a complete system and they shipped it with the shipping company they use and chose. When units arrived I cut away plastic but the thick cardboard protectors on the corners was hiding major corner crease and a missing filter cover, I did see some ripples in the cabinet but didn't realize it had been mishandled somewhere along its trip. I contacted Budget, Lavina, and gave her all the details only to be told she was sorry and it is basically not their problem, its between me and the shipping company. Keep in mind they hired the shipping company, I didn't choose them but now its my problem, we all know the shipping company is going to tell me to go jump in the lake or too bad... but please don't make the mistake I've made to trust this is a company that does the right thing because they will not. I ask to speak with the general manager and he pretty much told me good luck and its not their problem, he then tried to get me to cancel my PayPal case and he would send me some missing screws and i shouldn't worry about the damage because it was cosmetic. If someone backs into your car fender and cruses it it, its cosmetic but that don't mean they shouldn't be responsible for having it repaired. Be warned, they have no integrity and no ethics, so if you are one of the lucky ones that their 3 rate shippers don't crush you equipment you should thank your lucky stars.
Budget heating was very helpful... they didn't actually stock the unit I needed at the time... but they made some calls and I had my unit in about a week. Thanks so much!
There was absolutely no dings dents or scratches it came in excellent condition and worked great. Delivery driver was nice and cordial and everything went just fine!
Super easy. Barely an inconvenience!
The shipping was outrageously expensive (Tampa to Jacksonville ground for $56!), and it turns out the item is manufactured here in Jacksonville! Also, there was absolutely no packing material in the shipping box, so the delicate sheet metal arrived bent and dented.
Hi William,
We are sorry to hear that your item arrived damaged. Please contact us at 813-885-7999 and ask for customer service. We would be happy to assist you and look into the shipping charges to see if there is anything we can do as well.
Thanks,
Budget Heating
Ordered a coil, was told that it would get to our shop 2-4 days. It went from Houston to Dallas and sat there for almost a week. The original shipper farmed it out a different carrier. I could not get any satisfaction from the original carrier or the second carrier, just told to wait. It finally arrived a week and day after it was shipped, after I had to cancel our job. I reached out to Budget on the forth day, and it has been crickets, besides the continued emails asking for a review. This is the second review I have put in, maybe I will hear from somebody after this one?!?!?
Hi Roy, We are sorry to hear that there was a delay in receiving your order with the trucking company. Please contact us at 813-885-7999 and ask for Customer Service Department so we can assist you.
The original mini split is great. My complaint is the slow response in correspondence and now the right size in a used replacement part until my new one arrives. I am still waiting for the new replacement part to get here after 4 months.
Very happy with the product & support.
I have used your ac products from years ago. With no complaints. But fedex let my compressor sit on their doc for two weeks. Kick their buts for me. Thanks guys.
Very helpful company and prices are good.
Great value and great service
I'm very unhappy about having to pay $131 to ship back the broken part. I shouldn't have to pay twice. I paid for a new working machine and never received one.
Thanks to Jen... :)
Good price on the item I ordered.
Excellent service!
The delivery to a home address was a great new option
Very happy with goodman products.
Took a while to ship and receive order. I tried to place an order right after a promotion ended and you wouldn't apply a discount. I appreciated that you checked to make sure I was the authorized credit card holder when your system flagged the purchase as suspicious. I didn't receive call backs from phone messages I left but e-mails were responded to quickly.
Thank you for a wonderful product and solution to our installation!
From the business
Budget Heating and Air sells direct to the public at wholesale prices through all of North America! We stock and sell anything from a small service part such as a capacitor, transformer, or motor to full heating and air conditioning systems. If your need is small or large we have you covered from 1 ton to 25 ton units we have your back. Come into our Tampa, FL or Houston, TX store pick out and leave with your part or system today. Here Monday through Friday 7:30am to 5pm EST to serve your needs!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeff,
We are sincerely sorry to hear that your unit was damaged in transit and feel that we have corrected the issues with you since this review was posted. All orders are independently inspected by 3 different personnel including a member of management prior to being packaged for shipment. The shipping company that shipped your order is a 3rd party and not affiliated with Budget Heating, and you have full rights to make a claim directly with the trucking company. However since the damage was not notated at time of delivery we are unable to file a claim for you.
However we did ultimately did provide you with all the information you would need to file a claim direct with the carrier including a pre-filled claim form to do so. Ultimately we have refunded you money for customer satisfaction and reimbursed you for the missing pieces that you purchased elsewhere.
We are sorry again that you experienced damage, however we are confident we have done everything within our power to make it right.
Sincerely,
Budget Heating