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Budget Heating and Air Conditioning Reviews Summary
Budget Heating and Air Conditioning has a rating of 4.7 stars from 572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Budget Heating and Air Conditioning most frequently mention customer service, air handler and great price. Budget Heating and Air Conditioning ranks 3rd among HVAC sites.
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I am a certified HVACR technician. On startup the unit began short cycling. I went through all the procedures required as checking airflow thermostat wiring etc. It was cold so we had to rely on the. Strip heat. Checked in cooling and that's when it became obvious the short cycling was most likely caused by the compressor. It is pumping refrigerant but for only about a minute. Suction line starts to cool towards last of that minute then compressor shuts off and very hot to the touch. I turned the unit off. Would like to know who you use for warranty repairs in this area. I don't want to void the warranty by opening up the system. Please advise Thanks
Chris was able to provide the info on the product I needed and confirmed it was in stock while I waited. It was ready for pickup before I arrived!
Everything was great except for the shipper handing it off to a subcontract shipper, which probably had a bigger truck than the original. Thus it was handled at least twice more, took another week for it to get here. Very unsatisfied with Averitt. I specified, and was repeatedly asked about my delivery address. I not only explained it being farm shop, but that I also had track steer machine with pallet forks to unload. If Averrit had dropped directly to me, NO complaints 5 star review!
Excellent phone service and technical support. Furnace arrived when it was expected and not damaged. Really appreciate the great customer service.
Everything was great, ordering, shipping and returning of the item due to my mistake in measuring.
Exactly what I needed when I needed it. Would purchase again.
Ordered a air handler and had to extra for shipping to get item from Texas, there was a mix up with my address and item got sent to North Carolina instead of Florida. The problem was fixed pretty quick, it was just inconvenient
Hi Alicia,
Thank you for the review and your business! We are truly sorry this mix-up occurred! If you should need anything in the future please give us a call.
Budget Heating
Product was delivered just as expected and on time. Very nice a/c heat pump and air handler. Works as expected.
When my item arrived. I noticed some slight damage to components. I emailed them photos and a description of it. They quickly replied and shipped replacement parts free of charge. I will definitely use them again.
Hi Mark! Sorry to hear you had damage but we are glad to hear our team made it right! Thank you for your business and trust.
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Beware if you need something in a reasonable amount of time. I placed an order for a downflow kit so I could install my new unit. They waited a week only to call me and ask for more money saying their vendor was charging them more and that my order was on hold until I paid. Seriously? They said they couldn't afford to "eat" the $20 more. They could care less about the week I just lost by depending on them. That is a first for me. I have never been called and asked for more money after placing an online order. Needless to say, I canceled the order. The only good thing I have to say about Budget is they did give a prompt refund. Next stop BBB
Hi Danny,
Thank you for your purchase and we are truly sorry for your bad experience. We take full ownership in the phone call and the request for the additional $20 to ship. We sincerely apologize; we never make these type of calls unless we absolutely have to and our GM did try and make the situation right with you yesterday on 10/5 which you understandably declined. Unfortunately a perfect storm occurred on your order that i will explain below to give clarity but not justification as to the why there was a lack of communication and the reason for the call and $20 request. The communication lacked due to our corporate office being located in Florida and Hurricane Ian shutting down both Budgets and our vendors operations for most of last week. Once the vendor that we purchase this product from reopened we were informed that the part was not available and had to be transferred in at an additional cost, in addition to this our raw cost increased significantly as well from the manufacturer. We break even on orders all the time for customer satisfaction however we cannot take a significant loss on an order especially on items that have to be transferred in. The $20 requested was to cover inbound costs only, leaving us no profit on the order. When you understandably refused to pay, we promptly cancelled and refunded your order. Yesterday our GM reached out and offered for Budget at our expense to drive to another city to pickup this part, ship the part to you same day all for no additional $ due and you declined stating you were going to look elsewhere for the part. We completely understand this and regret the situation that unfolded. We hope you give us another chance in the future and we will make up for this bad experience. If for some reason you have difficulties locating the part our offer still stands.
I scheduled Budget Heating and Air to come for a diagnostic report on my existing A/C source on Monday 9/10/2022. On Sunday my A/C system went out. Budget owner, Scott, came on Monday, reviewed my issue and had service men there the same day. It was fixed and cool in under 2 hours!
They were great! I highly recommend this company. Barbara and Larry C.
Hi Barbara,
As much as we would like to take credit for this review I believe you left the review with the wrong company. We do not perform any labor work we are a reseller of the brands out of Tampa, FL and Houston, TX.
Best wishes and glad your AC is up and running!
Budget Heating and Air
If your having issues with your A/C... David Delorenzo is the guy to talk to. He was very informative, professional and friendly. David helped us solve an hvac issue. He is amazing!
From the business
Budget Heating and Air sells direct to the public at wholesale prices through all of North America! We stock and sell anything from a small service part such as a capacitor, transformer, or motor to full heating and air conditioning systems. If your need is small or large we have you covered from 1 ton to 25 ton units we have your back. Come into our Tampa, FL or Houston, TX store pick out and leave with your part or system today. Here Monday through Friday 7:30am to 5pm EST to serve your needs!
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Hi William,
Sorry to hear your are having an issue with your system. Please call us at 813-885-7999 and ask for warranty department or ext 118 and we will be happy to assist you with this.
Budget Heating