BrylaneHome

I ordered a cabinet on 3/27/21 never got an update when i emailed customer service they said they couldnt cancel it was on the way and gave me a tracking number. 2 days later the tracking number is not valid, send another email and the same thing happens. They tell me they cant refund me until 4/30/21 even though they have given me not one but TWO fake traking numbers. NEVER buying from them again and I will spread the word as to how horrible they are. Covid or not, no need to lie. Give me my money so I can be done with you

First and ONLY time customer. Placed order on 4/11, received order shipped email on 4/13 and FedEx tracking number provided. I check the tracking number and it says the label has been created but the package has not been received. Ok, cool. That's expected since its the same day. Fast forward to 7 days later and the status is the same. Label created but package has not been received.

Silly me, I call Brylane Home. Why oh why did I do that? This is thee most dishonest company I've dealt with in awhile. I was told I have to wait 30 days before cancelling the order for a refund because they have to make sure the package isn't lost. Excuse me? The package is at the warehouse. FedEx did not lose the package. After explaining to the rep, what she is saying makes sense IF the package was given to FedEx, however, that's not the case here. I asked if there is anyone they can contact to confirm where the order is. Response: No. But yet they have already billed my card and I will have to pay for an item that they are just sitting on. Horrible customer service. I was told someone would call me to discuss the issue further. Here we are 2 days later and no call. Is anyone surprised? I'm not. What I am going to do, however, is dispute the charge on my card and write a review on any and all platforms available. Oh, did I tell you they tried to charge my card TWICE for the same order? That's a whole other long story, that finally got resolved TODAY.

Please do yourself a favor and just skip past this company and all the ones affiliated with it.

I WILL NEVER ORDER FROM BrylaneHome AGAIN! I would give this company zero stars if I could. I ordered two items one month ago: a comforter and a bedspread. Their comforter arrived several days later, but their bedspread did not. I called customer service after a week and was told that I had to wait another week, to see if the order would still arrive. I waited and called them a week later and was now told that I had to wait a full month before they would call it lost. It was obviously lost, but that reality did not matter to the company, or that this was a gift. Now a month later and three waiting-on-line calls, after my initial order, they have finally admitted it actually never shipped. They credited back the cost of the item. I reordered the same item and asked them to waive the shipping charges since I had never received the item and it took three calls and a month to establish that fact. They would not do that. They offered nothing and were not even apologetic. They appear to not care about customer satisfaction or having reasonable, timely, workable rules. I would never order from BrylaneHome again and suggest you don't either.

THIS IS A FRAUDULENT COMPANY, PLEASE DO NOT SPEND YOUR MONEY HERE. I PLACED AN ORDER ON APRIL 2ND AND BEFORE MY ORDER WAS EVEN PROCESSED THERE WERE SEVERAL CHARGES ON MY ACCOUNT.

I CALLED TO FIND OUT WHY AND NO ONE COULD GIVE AN EXPLANATION THAT MADE SENSE SO I REQUESTED TO CANCEL THE ORDER, TO WHICH THEY REFUSED EVEN THOUGH THE ITEMS WEREN'T PROCESSED OR SHIPPED. I CALLED MY BANK TO STOP PAYMENT AND ONCE THEY REALIZED THIS THEY UPDATED THE STATUS OF THE ITEMS TO "SHIPPED" AND USED ANOTHER NAME TO CHARGE MY ACCOUNT. FAST FORWARD, AND IT'S BEEN OVER A WEEK SINCE THEY CLAIMED THE ITEMS WERE "SHIPPED" BUT NOTHING WAS ACTUALLY SHIPPED.

THE TRACKING NUMBER THEY PROVIDED STATES "FedEx LABEL CREATED" AND THE STATUS WENT BACK TO "READY TO GO" PLEASE READ THE REVIEWS ON THIS COMPANY BEFORE YOU BECOME A VICTIM OF THIS SCAM, THEIR FRAUDULENCE IS WELL DOCUMENTED THROUGHOUT THE INTERNET. PLEASE BE AWARE!

Got a catalog last week. The prices are a little high. Got a sale catalog today that says everything in the catalog is 40% off. The problem is, they doubled the price and then took 40% off. The sale catalog is higher priced than the regular. Keep your eyes open. There are no real sales with Brylane.

I have been trying to contact them for over 3 weeks with no response. I have called & emailed. I recieved an item with missing pieces & cannot contact them in any way!

The purchase I made was Feb 28. My credit card was charged for the amount of the purchase and on March 6, it was charged $16.15 for shipping. Fine all is well. It took 3 weeks for my purchase to arrive and never showed any tracking information. On April 6th I was checking my account, low and behold there is another chatge from Brylane Home for $16.15, applied on April 5th! I tried to call, no answer. I tried to chat on line, no answer. I finally sent an email. No reply. Sent another email, still no reply. I'll take this as far as I can, to get my money back. I'll take it to the attorney General if I have to. The amount is not that concerning, but the unauthorized use of the card is!

Products received were very poor quality and not what was represented in the catalog or online. Attempting to return the products for refund is a HASSLE due to ridiculous long hold times (up to and over an hour) waiting for a customer service representative, then it takes forever for the return credit to be processed and shop up on your account. It must be there theory that you will eventually give up if they put you on hold long enough or take for ever to refund your money on returns. Strongly advise not doing business with this company or the many associated companies.

I placed an order a month ago and I STILL haven't gotten it! I will never order from them again. Never got an email saying it shipped. Then the tracking info said it would be here March 31, then it changed to the 2nd, the other day it's said the 9th and NOW the 12th! That's almost one month since I placed my order and the site said for standard shipping expect your order to arrive in 7-10 business days. My order was placed on the 19th. Don't order from this place.

I returned 5 gold candlesticks over a month ago. Have not been credited and can not talk to a live person. I will never order from this company again. Could not have been worse! Stay away from this company.

Found out that Brylane has been charging us for several months now for some stupid "Home Membership" program that we didn't even sign up for! What a scam! AVOID, AVOID, AVOID!

I placed and order for sheer curtains on 2/18/2021 and as of today 3/2/2021 I still have not received the curtains and Brylane Home has not provided me with a tracking number. I called Brylane customer service today and the rep was very short and rude stating that she doesn't know what delivery service is handling my package and doesn't have a tracking; only knows that now the E. T. A. Is now 3/12/2021. When I click tracking on Brylane's website it has been stating that the package has been in my state (California) since 2/28/21. So I should now believe that it should take almost 2 weeks to receive a package that's already in my state? Make it make sense! Companies like this who LIE about product availability and waste customer's time and money need to be shut down!

I ordered 2 Nutcrackers and only received 1 Nutcracker and another box with metal pieces in it (it looked like it could be parts to a stove or something). I called customer service and was told they would ship the other Nutcracker and to throw the metal pieces in the trash in which I did. Now they are charging me $7801 because I didn't return it.

Called to ask about an issue I had with a shipment. Was completely blown off with "call amazon call amazon". No helpful attitude no concern or care whatsoever then the guy hung up on me. Furious. I will get a refund never order from them again and continue to write bad reviewx on them and tell all my friends. Bad move buddy!

I was going to buy a 3 piece rug set from here until it said $36 for shipping. A surcharge of $20? I don't even know what that is. Overstock has free shipping so i'll be taking my business there.

I ordered a baker's rack from Brylane Home. When I showed the baker's rack to my friend, he said that the rack was going to be too small for the space that I had. I went on-line to start a return but was told that I had to contact customer service. When I contacted customer service the lady told me that she couldn't give me a return label and that I would have to return it myself. ( Do you know how heavy a baker's rack is?) I will never buy anything else from Brylane Home) So now I have to give the baker's rack away because it will cost more to send it back than it actually cost.
Scroll Baker ' s Rack
Color: BLACK
Size: 0
Item #: 1594-*******-1101
Price: $134.99
Status: SHIPPED

I was trying to return an item as the color is not what was expected and the needed color was not available on their website, even though I had previously purchased it there. Due to Covid-19 and quarantining, it was difficult to return the item in a timely fashion. Return policy is 60 days. The order date on the receipt was October 28 and I shipped it back from the Post Office on December 28th. That's 60 or 61 days depending on how you count it. I didn't even ask for a refund, I would accept a credit for a future purchase. The item was returned to me saying it was received too late. Really, for one day! I frequently purchase from this company, but, if an exception can't be made during a PANDEMIC, I feel their customer care is lacking and will never purchase from them again. I tried calling the Corporate HQ and left 2 messages... so far no call back!

I bought 3 sets of golden china dishes, the merchandise was factory damaged and before I buy I made sure that I can return it. They gave me a very hard time, turning me around from one extension to another and from one supervisor to another. At then end one of their supervisor agreed to take the order back, she told me that return labels will be emailed. It's been now a week that I don't get any labels. I called them they said that they won't take it back. DO NOT BUY FROM THIS SITE.

I placed an order January 2nd it came to $90.29. Two items were back ordered each $10.99. Credit card was charged $65.26 and now today $13.60 twice bring my total to $92.46. Now I'm paying $2.17 more than my original total. Watched my shipping confirmation and saw that I'm paying $1.50 in shipping for the 2 back ordered items. Why do I have to pay additional shipping when I was already charged $12.99 for shipping. The items being back ordered was no fault of mine. And $2.17 isn't much but imagine how many other customers they are also doing it to, that $2.17 becomes big money for them. Inquired and they actually had to nerve to say that their new shipping fees went into effect on the 4th of January and applied to my back ordered items. TOTAL CRAP. This company is dishonest.

Stay away from this company. How many of you order something without finding out the total first? This company has a policy of not giving you your order total unless you ask for it! How many of you order something without getting a confirmation number unless you ask for it? Brylane Home has a policy that they won't give you a confirmation number unless you ask for it. If you order something that has a heavy shipping charge attached, they don't know how much the item weighs! I tried to order some bamboo tab curtains and valence but they could not tell me how much they weigh, which is critical for hanging especially when you rent a place and don't want to put curtain rod holes in the walls. The sales person placed my order before telling me the total; when I said I wished to cancel the order she said it was cancelled. I then received an email with my order status (which was not cancelled). I called Brylane Home to ensure it was cancelled and they said it was but that there would be a hold on my bank account for 2-4 days, WHAT! This is a terrible way to treat customers, I will never purchase anything from them again and I suggest you be careful if you do!