BrylaneHome

Ordered four outdoor wicker chairs on sale. One of the chairs was constructed differently than the others, it's hard to tell from afar but when you are sitting in the chairs you can tell one of them is different. Another chair did not ship with the cushion and pillow as it should have. When I chatted with customer service they were extremely unhelpful and asked me to email them a "picture of the missing items" so they could investigate. As far as I know it is impossible to email a picture of something that is MISSING from the shipment. Had better luck when I called customer service. I was told they they DO NOT ship any "replacement" parts. Explained it was not a replacement -- I never received the item. Then I was told they could still not ship any "smaller" parts and I can't send it back for an exchange because the package is too big. The only option I was offered was a 10% discount on that item, came out to about $15 refund. Had to take it since it was the ONLY option they offered.

Won't order from them again... two errors out of four products = 50% failure rate. Disappointing.

In early June I made a $107.37 bath towel catalog mail order. After 30 days I had not received anything and the auto phone system said that I had no order. So I waited for a customer rep. She was nice but could not give me any information other than there was no record of my order. My check had not been cashed. The following day I got an email saying that they never got my check, but since the Virus it takes Brylane 6 weeks to get to a mail-in order. By this time (30 days after my order) all but one of the items I ordered were out of stock. I figured the post office or Brylane lost my check. BUT today, July 23, I received a refund check from Brylane for only $35 with no explanation of where the rest of my money or order was, so I called. Today's customer rep did not even let me tell her about their refund check and she hung up on me. I called again. This rep kept claiming that I had made 2 orders and the check was for the small order. I tried to tell him that I only made one order and one check, but he kept insisting that I made 2 separate orders. He did end up explaining that some items are in the mail and others back ordered till October, but he also rudely claimed that I was moody etc. If I never get my items I will file with Consumer Affairs, and because of today's rudeness I will never order from them again. I have ordered from Brylane since about 2007, and this was the first horrible treatment, but it was so horrible that I will not risk ordering from them ever again.

Placed order on 7/13 spent $31.98 for super fast shipping. Placed second order on 7/15 with standard shipping. Received second order quickly and still haven't received first order. Excuses range from COVID safety measures to Not being able to control the shippers to everyone but themselves charging outrageous money for not doing their jobs. Told me to check back with them tomorrow and if I have not received it by then then they will expedite it. Exactly what does that mean and why are they not reimbursing me the $31.98 for the shipping fees they pocketed?

I am un happy with customer service, clearly they have no one who listens and monitors the calls. I Call to tell her they were supposed to send me a summer sheet set. And a flannel sheet set I was supposed to get 70 percent off. Instead they charged me full price instead of 31.98 I was charged 51.98 for both sets of summer sheets 103.96 instead of 44 dollars for both sheet sets. She told me to return one and she would give me my money back. I kept one sheet set she was not going to give me the difference of 70 percent off. Yes I got frustrated trying to explain That I was overcharged, no I did not swear my voice did get loud. She then made me listen to music for 30 seconds on hold. She comes back on the line I finally convince her she overcharged me. Supposedly she is going to credit my account. The whole time her volume was low I could hardly hear her. I kept asking her to turn up her volume she did not. I was on speakerphone turned all the way up could barely hear her. Very annoying. They are not going to get 5 stars from me.

UNPROFESSIONAL COMPANY, NOT HONORABLE AT ALL! They like to do bait and switch, while hiding behind their little check boxes that prompt you to agree to the terms. By the time you get to the end to place the order, they apply the lowest dollar amount possible, and don't honor the add that leads you in (example: free shipping a $65 dollar value you don't receive, instead its a $10 off for entering your email). Loosing out on the higher promo amount. Cowards hide behind their misleading promos, by telling you something like "you will receive it on your next order". Why in the world would I want to order anything again when my first experience with them has been and ABSOLUTE NIGHTMARE! I cant cancel the order, even though its in the processing stage! Now I have to do the footwork, and return it if and when it arrives. I order from many other online companies that like to honor their customers, Wayfair, Montgomery Wards, Walmart, Amazon, Lowes, and I plan on continuing my future orders with these companies, and putting this unprofessional company in the rear view mirror. BYE BRYLANE HOME!

My order was placed on 6/12, and set to be delivered by 6/19. BrylaneHome has not moved an inch since then, and recently explained (without an apology) that I wouldn't get an update until 7/10. I called for more information, but was on hold for over 30 minutes! Let my terrible experience with this lackluster company be a warning for you. There are many more companies out there with a better level of quality all around. Please, don't waste your time with BrylaneHome.

I bought a bistro set online for what appeared to be a metal set. Once the shipment arrived the two chairs and the table were made out of cheap plastic. Unfortunately, there were no screws to assemble the items. I contacted customer service who told me they would only give me a 30% discount. The customer service representative could not tell the correct size screws to purchase from any big box store. I decided to return the items but could not find a return label. So I shipped it back from UPS at a cost of $90. Incidentally, I attempted several times to reach the company about obtaining a return label and they could not locate my order. I WILL NEVER BUY ANYTHING FROM BRYLAND HOME EVER AGAIN! Cheap merchandise and exceptionally poor customer service. If I could rate them less than one star I would.

I ordered two pieces that are 6' high. Ended up in a Fed-Ex facility for a week. I called Fed-Ex they said that the shipper had restrictions and I could not place a trace they would have to call. I called Brylane, offered to confrence in Fed-Ex... no mam we don't talk to Fed-Ex. Then go to a manager- no, we will not speak to them, we wait 20 days and if you do not receive the package we issue a refund. TWENTY DAYS. And yet they could not stay on the phone for 5-10 minutes more to just "okay" a trace with Fed-Ex. If these things ever arrive, it will be the last I order from this company.

I ordered a set of chairs for $99 on sale for $59. The day I got them I decided I wanted to get a couple more sets. When I clicked on the Buy Again button, the price had jumped up to $299 on sale for $167. Over the course of several emails and calls, the price jumped yet again to $499 on sale for $165.
There is no excuse for this and they refuse to honor the original price even though I found their chairs on a different site for $119. They could have easily taken care of this and saved far more than they are fixin to lose, as I have shopped all of their sites at one time or another.
No more, not now, not ever.