BrylaneHome

I ordered 185.00 dollars worth of merchandise with my credit card my arrival date was April 13 when the order did not arrive by April 15 I called recovery services at Brylane they stayed someone put the wrong expiration date for my credit card and it would be another 7 days before I receive my order. I stated can they express deliver because it was no fault of my own he said No so I stated they will nott receive anymore business from me which he clearly didn't care and at this point I don't either it wouldn't have been that big of an issue to express my order I DIDNT input the Wrong Expiration Date. But if that's how the customers are treated by error of customer service reps THEN THEY DONT DESERVE ANY BUSINESS

Received their catalog and the item I wanted is posted as $19.59. When I tried to order it came up as $68.00. I sent several emails asking them to honor their posted price. Finally received an email to call them. I called and I was told that the price is $68.00 and the posted price is a mistake. Too bad and they won't honor the price or offer any customer service. Told them to keep their catalogs and take me off their mailing list because I don't want to hear from them again!

After giving this company several tries, I have had trouble with each order. This last time I contacted their resolution dept. and I remain unsatisfied and not a fan. Most recently, I ordered a dresser that didn't arrive. I was charged for it though. It tracked to a city nearby approximately one month prior to calling them about it not having yet arrived. At first, they just wanted to tell me that it's in transit, but when I pointed out how long that had been the case, they said they'd refund my money, but the amount they quoted for refund was lower than what they stated in the email they'd sent me which stated the breakdown costs (subtotal, shipping/handling, taxes) specific to this item. When I pointed this out, they said that the email information was inaccurate. I explained that the email was generated by their company. He stood by his statement. They refunded me the lower amount and I asked to be removed from their mailing list. Not the first issue with them, wasn't going to be the last. Done.

I do not recommend this company or any of the others associated with this company: Roaman's, Jessica London, King Size, Woman Within or anyone else. If not needed to buy from all of them often, they will without letting a customer; no matter how much one's purchased in past, they will cancel your account. I was cut off from BrylaneHomes several years ago. I tried to buy something for Christmas back late November, early December told could not use card. I could use my Roaman's card as 90 day deferred. Did so. That card - with an outstanding balance on the account - now closed as of February 6 2020. This done without letting me know. Seems closed due to inactivity. Really? With an open, outstanding balance?. I tried making another purchase with the BrylaneHomes account since they were sending me advertisements and catalogs I thought reopened. Nope. Nor will they reopen. I have to reapply for a credit card. My card was a PLATINUM card. Should be since a good customer. Not so. I will be cancelling all the aforementioned cards.

Bought an item from website. When I received the item, a quick peek I to the box showed it was the wrong item, so, I contacted them and shipped the item back. One would think that since it was their error that they would have refunded my shipping costs, but, instead, they shorted my refund for more than what the actual shipping cost was. This is horrible and unacceptable customer service. I've shopped with Brylane Home for many years, but this policy of not refunding shipping when they messed up is archaic and unacceptable. For $14.83, they've lost a longtime customer.

I placed a order in Aug 2019. This is not the first time they have messed up my order. The prices might be right but the frustration is not worth it. If I could give them a negative STAR - I would.

The first time the product was previously used because the screws were missing from the package. They didn't want the item back and instead gave me credit.

Two of the items needed to be assembled and since I don't do well on that I placed the boxes aside until I found someone who could assembly them for me. I opened the box which was suppose to be a Kitchen Cart and what did I get? A 50 Pair Shoe Rack on Wheels. Not quite the same thing. Their standard "sorry but it is past the 60 days".

I also ordered 1 bathroom rack. When I opened the box there were 6. I called customer service and the only thing that can say "It is more than 60 days". So at the regular cost of $60 (times 5 for a total of $300) they don't want the items back because it is past the 60 days. So I'm free to sell these free bathroom racks since they don't want them back and I wasn't charge for them.

I ordered draperies from this company with super fast delivery. It is now four days later and customer service refuses to tell me if my package has been shipped. I have received no emails regarding delivery or shipping either. When pressing their customer service reps, they are rude and say they have no information. After explaining that I'll just cancel my order and refuse delivery, the rep said he will cancel the items to be shipped from their warehouse. So I then proceeded to say, if you can cancel items that haven't shipped, why can't you see if my package has shipped? I then requested a manager and they have me on hold. They charge an extra $17 for super fast delivery but don't ship out the merchandise. They sure took the money out of my account with super lightening speed, though.

I used my line of credit and paid off the balance, never missing a payment or being late. At the end of June 2019, after finding out that found that I was charged a membership fee of $19.00, I contacted Comenity Bank to have the charge removed. They instructed me to contact Brylane Home customer service which I did. Three days later I received a response that the charge would be credited. Fast forward 2 weeks and the charge is still on my account and was never credited. I send another message and finally on July 27th, I received an email that the charge was credited. Today, August 14th, I receive my statement expecting a zero balance and low and behold, I find that there are 2 late fee charges due to the membership fee I never authorized plus interest charges and now I owe them $51.00. Stay away from them!

I fell for the easy credit card pre-approval because my mom absolutely had to have something she saw in their catalogue. First of all, let me say that the quality of their merchandise is very substandard.

I never looks the same as in the catalogue.

I always kept my account in good standing, making my payments on time. However, recently they really pissed me off! I am very vigilant about my credit report. So I was very alarmed when I received notification that there was a drop in my credit score.

When I checked, I was infuriated to find out that I'd gotten decrease on the credit limit on none other than the BRYLANE HOME CREDIT CARD! It went from $500 to $100 for no reason at all without any notification!

And they had the nerve to report all this to all the credit agencies!

The worst part was that I voiced this in an email to them and sent back a cookie cutter response, saying "thank very much for your email and we apologize for any inconvenience!" AS LONG AS I LIVE I WILL NEVER USE THAT COMPANY AGAIN! AND I WILL MAKE SURE TO SPREAD THE WORD ABOUT MY EXPERIENCE WHEREVER I GO!

I ordered 3 shower curtains to use for another purpose. Upon receiving them, I realized they would not work and set about to return them. I attempted to let BLH know that I was returning them (following their express procedure) using the online system and ended up being charged for an additional 3 more PURCHASES of 3 each instead. When I realized their error, I contacted BLH by phone and was told i most definitely had ordered them and would have to return each of the 3 packages when they arrived. This, even though I caught their error within 18 hours and they could not have begun the shipping process yet. (It was 3 days before I got my "notice of shipping.") I am being charged the shipping on each package so THEIR MISTAKE is costing me over $30. Please be aware that this company has very poor return practice and it will cost YOU! I WILL NEVER BE A CUSTOMER AGAIN! If Amazon does not have what I want, I will do without!

Ive ordered several items and have been satisfied with each. My wife is going to have stem cell transplant so I ordered a pop up christmas tree the lady was very nice and polite. While waiting on the tree that the lady said would be delived to my p. O. Box no problem they will not honor this now and costumer service was so rude and nasty. Just dont understand why they have no compassion for the sick. Im not home and cant drive every day to see if its been delivered to our house which is four hoirs away. When I was told it would be delivered to my po box.

I very rarely write reviews but I have to share this one…I bought a side table from Brylane Home. Com on the 7th of January. It is now the 29th and I still have not received it. I checked their web tracking to see what is going on with the order and it says its processed. Not sure what to do about that I called customer service. The woman I spoke with was nice but had no idea what happened. After checking with her supervisor she said the product was on back order and should have notified me when I ordered. No notice was posted on the site when ordered. Then she said I should have been sent an email letting me know what was going on with the order, again that didn't happen. Then she said it looks like the order has been cancelled but she's not sure why. I have never been so disappointed with a company and their lack of communication. Through multiple processes the ball was dropped. Not once but several times. This was the first and last time I will ever order from this company. Please don't fall for this company buy from Amazon instead. At least they guarantee their products and send you plenty of info about your orders. I will NEVER order from Brylane Home again. And BTW I found the same table on Amazon and ordered it through them instead.