BrylaneHome

I ordered 2 curtains (thankfully started with small order.). At the time of order estimated delivery date of two weeks. After about 3 weeks with nothing, not even an e mail I go trying to track my package. It didn't even start shipping until after projected delivery date. They originally would just post a new expected delivery date, however since each one was not met it now just says "soon". I've received packages from China in less time.

Do not think that you can talk to anybody to get something resolved. They sent me two of something that I ordered and CHARGED me twice. One was at the FULL price. Everything says that there is an "easy return label" included, there was NOT! I was on hold with them for an entire day trying to get this resolved. I ordered late one evening and saw the double charge on my account the very next day and tried to get it resolved and was told: "sorry its too late"... THE VERY NEXT MORNING!

I placed an order online less than a week ago. Received the Brylane Home catalog in the mail and called customer service when I saw the items I ordered were on sale. The RUDE manager named JoAnna said they don't honor sale prices on current orders. I wanted to cancel and re-order. She refused for me to do that. They cannot honor it? WAHT? Any other store I have ever asked will do this. The customer service department is so rude. Is it too hard for them to figure out how to look at the difference in price? So frustrated. The cost difference is way over $30.00. Maybe to them it is not a lot of money, but for the average person like me it is! I may have to re-think ordering from here again. I have many other places I can go to. Very disappointed and just sad that this is the stance this company has taken.

Ordered first and last order in feb. Recieved bedspread. Kitchen trash can $80 to this day has never arrived. According to brylane my fault because even though they said would not charge to my account with they did right away and said was back ordered I was past 60 days for returns and could not get get money back. Hard to return something you never recieved.The agents were hostile. I supplied the fedx delivery number which had made a delivery label but never recieved the package from factory. Was my fault and no refund. Do not order from this company. They do not keep track of your order and take your money. Very deceitful practices order number was *******4404 and fedx verification is **************816

Take my advice. Do NOT order from BrylaneHome.com.
I ordered a recliner from them on 5/1. We received half of it on Monday 5/17. I called Fed Ex on Monday when we opened the box and discovered we only had the bottom half of the chair. They said the shipment was only one piece and they didn't have any other tracking numbers for me.

After I waited on hold for Brylane Home customer service for 56 minutes, I was told that even though FedEx had no other tracking numbers and considered my package delivered, I had to wait 12 days before they would consider it lost. I found that an unacceptable answer and asked for a supervisor. The supervisor told me I had to wait until Friday to see if the shipment arrived.

This afternoon I called back. After holding for over an hour, I was told that I need to wait until tomorrow because today was the fifth business day. Unacceptable, ask for supervisor. Supervisor informs me that FedEx delivers until 8:00 local time so they still have 5 hours to deliver it.

I tell him I know for a fact that there is no way it's coming today, but okay, what happens when I call back in 5 hours & wait another hour on hold? What will you do for me then?

They will send me a return label. I have to ship the half they delivered back. Because... get this... they don't ship out parts. Um, the heck you don't, because I have had part of a chair in my living room for 5 days now.

So, when I get the label, ship it back, pray to the warehouse gods that they actually receive and process it, then and only then will I get my money back.

I have ordered from Brylane 2 times. The day after the 2nd order I was charged $1.99 and every month since I have been hit for $14.95! I did NOT sign up for any recurring charges! I have called and stayed on hold for over an hour at a number that says it is open 24/7. I am now on hold for a 2nd time with the same message that my wait time is over 30 minutes! Buyer Beware! My next step is to cancel the card I used. What a frigging joke!

I made the mistake and ordered a chair from these people. I checked the items and the pole and the accessories for the chair are missing. I have been tried for over 20 hours and no one will answer the phone. I can not add photos because i sitting on the phone right now waiting on them not to answer.

I wish I've read reviews before placing an order. Placed an order 3 weeks ago, so far no updates. Almost impossible to reach customer service(they don't respond via emails nor pick up the phone, i was on hold for hours), after 2 days trying I finally did reach them via chat. But they were unable to cancel my order or give me any timeline. On top of that company charges for some rewards program, first $1.99 and after 30 days $14.99. So beware! I was able to cancel it after $1.99 charge via different phone number (*******549 in case someone else sees weird charge of $1.99). My cc was not charged for the order so i can't even dispute it yet...

Placed an order as a gift & then discovered daughter already owned item. Called customer service the next day twice! Held 30 minutes each time and was hung up on. Called again the second day and reached c/s. Was advised order could.not be. Cancelled as it was due to ship today. Looked@ order status online item was still peocessing. After much persistence on my part rep still refused to cxl order. I asked for a supervisor and after a 5 min wait was advised that my called would be returned within the hour. It's been 2 1/2 hours and no one has called. Dollars to donuts when I check the statis this evening it will still be "processing". Would give no star rating if I could.
Here it is 5/10/21 & my order is not here! Now my rating is -0. Never again!

Spent $140 on 2 planters. They were nothing like im the picture... very poorly made. I mailed them back. So paid shipping twice. They claimed i sent them past the 60 day return policy which is inaccurate. I still hv the proof. They claim they wont send me the packagr back either. I guess they are pocketing all of this $$$on returns based on all of the horrible reviews. I wish o had looked at the reviews FIRST.

I am very dissatisfied with brylane home. They are giving customers a delivery date of about 7 to 10 day. The customer service supervisor is saying it will 20 business day which is a month's time. They are allowing people to order without giving them a honest time frame. Horrible business ethic.

I placed a order 900.00 plus over 3 weeks ago! I was told it would deliver in 7-10 days. The reason is due to the pandemic which is been a year and a half, is the reason that they can't ship it. You would think in a year and a half a company at this size could figure out how to get the customers packages delivered. They Cannot give me any date for shipping! But they sure did take my $900. DO NOT order anything from this company you can't get it canceled and they will not deliver it horrible company!

I ordered a chafing dish and received a peacock wind chime. After reading the return directions on the paper I see that they only return the money for the item returned and I will be charged $9.99 for shipping. I find that unacceptable especially when it is there error. They just take the item back and don't even offer to send out the correct item. Poor customer service. I won't be ordering another chafing dish from them.

Absolutely terrible service. The receipt stated "Will arrive within 4 business days if ordered by 3 pm (Eastern)" which was now 10 days ago. No email update or response to an inquiry. I would not have ordered the item (which was time sensitive) if I had known it would take that long to arrive (also paid more for the expedited service). AVOID THIS COMPANY!

Horrible customer service! They will transfer you the same departments over and over again and then send you somewhere else. I had 2 people pretend they couldn't hear me and just hang up and I had to call again. I returned an item. Then I was charged for something else I never ordered and can't get anyone on the phone to resolve it. They need to stop using the company they are outsourcing with because their customer service is horrible. And took my original item over a month to finally arrive. Who needs a Christmas tree in January?

Not only is it very difficult to get a hold of anyone at this company, but when you finally do, they keep pushing the date further and further to when you MIGHT possibly get your order. They are horrendous! It should not take over a month for them to just start the process of working on an order, before they even ship it! Why are they so slow? I would never order from the again. A horrible company.

Placed a $435 order in April 2. Called customer service 10 days after placing to check on shipping. Was told the warehouse was backed up, and as a courtesy the company was sending the order with expedited shipping. 4/20, I finally get shipping email. Carrier is said to be USPS. When I check tracking, USPS says they are still not in receipt of the items. I called customer service to check on the issue, was spoken to as if I were stupid, and ultimately told I needed to wait an additional 30 days to file a claim with USPS. There was no professional conversation, and being condescended when I asked for clarity is unacceptable. I will file fraudulent charges with my bank to recover funds. DO NOT EVER waste your time or hard earned income on their sh*tty service. WASTE OF TIME AND MONEY!

I ordered a shower curtain on March 20th 2021 the money was taken out of my account (around $25) the shower curtain came and everything was good until about a month later and now I have two new charges from Brylane Home. One is $14.95 and one is $1.99. I tried calling customer service and held for 20 minutes and never got to speak with anyone. Conveniently the "chat with Custer service feature" online is currently not available.

Realizing I made a mistake I called IMMEDIATELY after placing an order held on 20 minutes, emailed as I continued to hold. Took them A WEEK to answer then said it was too late to cancel ask for their return policy A WEEK later told me it would cost me $9.99 to use the return label no refund only exchange.