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Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
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My article was not delivered by Aust post as either the address was incorrect or aust post too stupid. Was returned to sender Broome Staircase designs tried phoning Broome Staircase designs but phones unattended. Then emailed and am waiting for a reply as to where my purchased item is... I will be happy when I receive a reply or my article is delivered to my corrdct address. Otherwise I would like a refund.
Thanks for your professionalism, speed of service and uncomplicated purchasing process. I would definitely recommend Broome Staircase Designs
I am very happy with my bracelet except two of the strands have pulled out of the clasp. How can I fix it not knowing anything about jewellery? Thank you, regards Rita Cockram-Hope.
Fast shipping, beautiful product, would recommend. Good communication, would, purchase from this seller again
Timely delivery, accurate product description, the most annoying thing was the survey which required at least 100 characters to be added before the survey could be accepted. You should be happy with whatever number of characters are added if it is a positive review. Now I'm not a happy customer!
After ordering and having order confirmed, was advised product out of stock and would be put on back-order. Was invited to reply with further queries if necessary, and after 6 days have not even received a response. No product received atas yet to review.
First time customer.
The whole ordering process was easy, very efficient and quick delivery. Very pleased with my purchase, now thinking I should order a bracelet.
Very quick, efficient service. And loved the added extra of the lovely little bag to keep it in - especially as I'm giving it as a gift.
Pearl earring arrived promptly and in good condition.
I enjoyed how they were advertised on facebook giving lots of information and sizes
Fast service, attention to detail with packaging, lovely bracelet for my granddaughters birthday. Thankyou.
I ordered the bracelet as a present for our granddaughter's 13th birthday and was very pleased with the communication received from Broome Staircase Designs.
They advised me that the product had been sent and gave me tracking advice for the parcel.
I was even more impressed at how quickly the bracelet arrived! It gave us lots of time to get a card and mail the present to our granddaughter to arrive in time for her big day.
Great customer service and a very lovely bracelet for a young lady:)
Thank you!
Thank you for an easy shopping experience. Your products are lovely and postage was so fast. I will definitely be back in the future to purchase more.
Made to look a lot bigger and better in the photo than in real time. Some of the pearls were of poorer quality.
I saw a picture on facebook of your designs so ordered a bracelet and earrings - they are more beautiful in real life
Arrived very promptly and beautifully packaged
Thank you!
I purchased my pendant on Monday and recieved it Tuesday
I just love my Stairway pendant
Ordering was quick and easy...
I used the express post system and was pleased to recieve my purchase the next day.
I love all their designs and will definitely order another piece of jewelry sooner than later
Love the pearl bracelet I ordered from Staircase Designs, Broome. It is a lovely design & very good quality. Love wearing it.
Really happy with my new bracelet it's really lovely & great value for money. Care instructions are very helpful too.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at [email protected] should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD


The item on back order is due at the end of the month.