Broome Staircase Designs

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Broome Staircase Designs

4.5

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From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
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Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
53
value
46
shipping
44
returns
11
quality
113
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Bracelet
January 17, 2017

I was very happy with the service I received. The parcel was delivered the following week. Very efficient.

Date of experience: January 17, 2017
Australia
1 review
0 helpful votes
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Not very satisfied
January 17, 2017

My article was not delivered by Aust post as either the address was incorrect or aust post too stupid. Was returned to sender Broome Staircase designs tried phoning Broome Staircase designs but phones unattended. Then emailed and am waiting for a reply as to where my purchased item is... I will be happy when I receive a reply or my article is delivered to my corrdct address. Otherwise I would like a refund.

Date of experience: January 17, 2017
Australia
1 review
0 helpful votes
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Great experience
January 17, 2017

Thanks for your professionalism, speed of service and uncomplicated purchasing process. I would definitely recommend Broome Staircase Designs

Date of experience: January 17, 2017
Australia
1 review
0 helpful votes
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Pearl bracelet
January 17, 2017

I am very happy with my bracelet except two of the strands have pulled out of the clasp. How can I fix it not knowing anything about jewellery? Thank you, regards Rita Cockram-Hope.

Date of experience: January 17, 2017
Australia
1 review
0 helpful votes
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Pearl bracelet
January 17, 2017

Fast shipping, beautiful product, would recommend. Good communication, would, purchase from this seller again

Date of experience: January 17, 2017
Australia
1 review
0 helpful votes
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Impressed
January 17, 2017

Was quick, easy to purchase, & their sales sight was fantastic to navigate, payment was smooth & my bracelets arrived very quick. Xx

Date of experience: January 17, 2017
Australia
1 review
1 helpful vote
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Happy
January 17, 2017

Timely delivery, accurate product description, the most annoying thing was the survey which required at least 100 characters to be added before the survey could be accepted. You should be happy with whatever number of characters are added if it is a positive review. Now I'm not a happy customer!

Date of experience: January 16, 2017
Australia
1 review
0 helpful votes
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After ordering and having order confirmed, was advised product out of stock and would be put on back-order. Was invited to reply with further queries if necessary, and after 6 days have not even received a response. No product received atas yet to review.
First time customer.

Date of experience: January 16, 2017
Eileen P. — Broome Staircase Designs Rep
over a year old

The item on back order is due at the end of the month.

Australia
1 review
0 helpful votes
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Treasure
January 16, 2017

The whole ordering process was easy, very efficient and quick delivery. Very pleased with my purchase, now thinking I should order a bracelet.

Date of experience: January 16, 2017
Australia
1 review
0 helpful votes
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My review.
January 16, 2017

Very quick, efficient service. And loved the added extra of the lovely little bag to keep it in - especially as I'm giving it as a gift.

Date of experience: January 16, 2017
Australia
1 review
0 helpful votes
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Pink Pearls
January 16, 2017

Pearl earring arrived promptly and in good condition.
I enjoyed how they were advertised on facebook giving lots of information and sizes

Date of experience: January 16, 2017
Australia
1 review
0 helpful votes
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Purchase review
January 16, 2017

Fast service, attention to detail with packaging, lovely bracelet for my granddaughters birthday. Thankyou.

Date of experience: January 15, 2017
Australia
1 review
0 helpful votes
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Cultured Pearl Silver Satin Bracelet
January 16, 2017

I ordered the bracelet as a present for our granddaughter's 13th birthday and was very pleased with the communication received from Broome Staircase Designs.

They advised me that the product had been sent and gave me tracking advice for the parcel.

I was even more impressed at how quickly the bracelet arrived! It gave us lots of time to get a card and mail the present to our granddaughter to arrive in time for her big day.

Great customer service and a very lovely bracelet for a young lady:)

Thank you!

Date of experience: January 15, 2017
Australia
1 review
0 helpful votes
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Great products, Great price
January 16, 2017

Thank you for an easy shopping experience. Your products are lovely and postage was so fast. I will definitely be back in the future to purchase more.

Date of experience: January 15, 2017
Australia
1 review
0 helpful votes
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Bracelet
January 16, 2017

Very prompt service. The bracelet was just gorgeous. I loved the colours of the pearls which was true to the photograph. Very happy!

Date of experience: January 15, 2017
Australia
1 review
0 helpful votes
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Bit disappointed with the item.
January 16, 2017

Made to look a lot bigger and better in the photo than in real time. Some of the pearls were of poorer quality.

Date of experience: January 15, 2017
Australia
1 review
0 helpful votes
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Gorgeous pearls
January 15, 2017

I saw a picture on facebook of your designs so ordered a bracelet and earrings - they are more beautiful in real life
Arrived very promptly and beautifully packaged
Thank you!

Date of experience: January 15, 2017
Australia
1 review
0 helpful votes
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Stairway To Heaven
January 15, 2017

I purchased my pendant on Monday and recieved it Tuesday
I just love my Stairway pendant
Ordering was quick and easy...
I used the express post system and was pleased to recieve my purchase the next day.
I love all their designs and will definitely order another piece of jewelry sooner than later

Date of experience: January 15, 2017
Australia
1 review
0 helpful votes
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Pearl Bracelet
January 15, 2017

Love the pearl bracelet I ordered from Staircase Designs, Broome. It is a lovely design & very good quality. Love wearing it.

Date of experience: January 15, 2017
Australia
1 review
0 helpful votes
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Really happy with my new bracelet it's really lovely & great value for money. Care instructions are very helpful too.

Date of experience: January 15, 2017