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From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
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Ordering and delivery were very good. I was a bit disappointed that the pearls were not larger.
Thanks
Fantastic service... prompt and as promised. A beautiful purchase that looks good with everything! Beautifully sent in a pretty pouch which makes it perfect for gift giving. Highly recommended.
Very happy with my purchase. It's a shame Broome pearls were out of my budget. Customer service was excellent with several emails with follow up information. Delivery was excellent too. Very professional company.
The purchase of pearl earrings was easy and I appreciated the no fuss payment site. There was no confirmation of the purchase for over 24 hrs and no confirmation of delivery date.
At this time of writing I still have not received a delivery date.
I thought the follow up thank you email from the company excellent customer service.
But I would feel better if I knew the due date of my purchase being desbatched. Which is my experience with other internet shopping sites. Also this" rate your experience "has arrived before my product.
So my experience/ purchase is not completed.
I received the gift for Christmas and it is stunning. The only issue was it was originally sent to Broome and not to our address and mum had to chase it down.
Very nice to deal with thank you. Quality Australian product. Prompt delivery as well. I would recommend your product to my friends without any worries.
These will make lovely gifts.
Gorgeous product. Amazing price. Excellent service. Fast delivery. I will shop there again and have already recommended it to my friends. What more is there to say!
I was very happy with the process and my purchase. I love pearls and I really like what they have done with them. I now wear them all the time
Keep the great prices coming. The orders are despatched so fast. Very easy online shopping experience and unique designs.
I am very pleased with all my purchases. The quality of the pearls is excellent and so are the designs. Thank you for your quick response and delivery of the items.
I was surprised by the speed of my order being sent. It was a weekend. Packaging was also excellent.
Purchased a bracelet and it arrived within a week. I'd say that was pretty good from Broome to Melbourne in the wet season. The bracelet was a perfect fit, as per the measurements on the website.
My beautiful pearl necklace is exactly as described and arrived within a week of ordering. Very happy with the experience.
Sorry to hear that the bracelet you purchased is the wrong size and not to the quality you expected.
We are more than happy to exchange or refund you
Thanks Broome Staircase Designs. Great service and beautiful jewellery.
I will be returning to purchase again :))
Can't fault this company - goods arrived in record time and are of good quality - website was easy to navigate and the prices were very competitive - thank you so much
Received bracelet promptly as had paid extra. Arrived on time.
Two small. My error as had accidently ordered the 18 not the 20. But no extender provided and pearl inferior. I have purchased pearls in Broome at the market for a lot less cost with a beautiful lustre. I am requsting a credit which may never be used due to the quality of the item received.
Sorry to hear that the bracelet you purchased is the wrong size and not to the quality you expected.
We are more than happy to exchange or refund you
Very happy with the 2 bracelets I bought and the prompt postage.
I have always loved pearls but have neverseen or been able to afford such lovely trendy pieces. Sale hugely appreciated!
Delivery was quick and l was very satisfied with the pearl bracelets but you do need to order one size bigger which I did.
The photos are very clear enabling me to see exactly what they looked like. Ordering was very easy and I am very pleased with this unique jewellery shaped as turtles I love them!.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Penelope - pls supply us with your Order Number and we can re-send your confirmation of order email to you. Ps You may have to update your email address if you haven't received one as order confirmation is auto computer generated.