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Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
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Really happy with my new bracelet it's really lovely & great value for money. Care instructions are very helpful too.
Thrilled with service and product. The pearl earings are great and I enjoy wearing them already definitely look at ordering again
Delivery was prompt and the product beautiful. I bought product at the Broome store when visiting Broome but ended up gifting most of them.
My order was shipped very quickly and the product was of good quality and very nicely packaged even though not expensive. I'm impressed and currently have another order on the way.
Thrilled with my purchases. Excellent quality and rapid postage. Bought items as gifts which I am sure will delight.
Very beautiful earrings. Fast service. Will definitely browse/shop again.
Comments have been made on how pretty they are. Thank you, I love them.
I am disappointed because my daughter just loves this bracelet and I bought it for her birthday in March, but I know it will not fit her as it only just fits me and I have much smaller wrists than her. The bracelet design is lovely but she will not get to wear it and I will think twice before buying on line again.
I was a little nervous as this has been a first purchase online. I was very happy with the bracelet I bought and will definitely be back for more
Love the bracelet and everything about this purchase was a pleasure... now to buy the earrings to match!
Prompt fast service and excellent product, will definitely purchase another item in the near future. Great prices
Arrived within two days of ordering and was exactly as described, very pleased. Will definitely buy from BSD again
Hi,
A picture of the bracelet appeared on Facebook and I fell in love with it.
Simple purchase process. Plenty of communication about receipt of money, time to delivery etc.
Very happy with the bracelet and the service.
Thanks
Great online experience. Very fast arrival in the mail. Very happy. My daughter inlaw loved her 30th birthday gift. I will shop again with Broome Staircase Designs
The earrings surpassed my expectations. I purchased them for a 60th birthday gift and have to restrain myself from not keeping them for myself!
I purchased a bracelet online at a sale price. I was a little apprehensive until it arrived! It's beautiful and my sister will be thrilled with her birthday present.
I was delighted with the products that I bought and the speed in which I received them. Thanking you.
Too small clasps so earrings don't sit properly on the ear. Disappointing. Should also have supports on the clasps.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at [email protected] should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD


Sorry to hear that the bracelet you choose was the wrong size Lorraine, We are more than happy to exchange it for a bigger size.