Broome Staircase Designs

Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Broome Staircase Designs

Broome Staircase Designs

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
How would you rate Broome Staircase Designs?
grey stargrey stargrey stargrey stargrey star

Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
53
value
46
shipping
44
returns
11
quality
113
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Margot D.
Unfollow Margot D.
Share Review
Report Review

Really happy with my new bracelet it's really lovely & great value for money. Care instructions are very helpful too.

Date of experience: January 15, 2017
Australia
1 review
0 helpful votes
Follow Wendy O.
Unfollow Wendy O.
Share Review
Report Review

Excellent
January 15, 2017

Fast, efficient and excellent communication.
The bracelet is beautiful and really clear care instructions.

Date of experience: January 15, 2017
Australia
1 review
0 helpful votes
Follow Vivienne B.
Unfollow Vivienne B.
Share Review
Report Review

I am very happy
January 15, 2017

Thrilled with service and product. The pearl earings are great and I enjoy wearing them already definitely look at ordering again

Date of experience: January 15, 2017
Australia
1 review
0 helpful votes
Follow Ellen K.
Unfollow Ellen K.
Share Review
Report Review

Very satisfied
January 15, 2017

Delivery was prompt and the product beautiful. I bought product at the Broome store when visiting Broome but ended up gifting most of them.

Date of experience: January 15, 2017
Australia
1 review
0 helpful votes
Follow Charlotte T.
Unfollow Charlotte T.
Share Review
Report Review

Great service and quality!
January 15, 2017

My order was shipped very quickly and the product was of good quality and very nicely packaged even though not expensive. I'm impressed and currently have another order on the way.

Date of experience: January 15, 2017
Australia
1 review
0 helpful votes
Follow Sue U.
Unfollow Sue U.
Share Review
Report Review

I'll be back!
January 15, 2017

Thrilled with my purchases. Excellent quality and rapid postage. Bought items as gifts which I am sure will delight.

Date of experience: January 15, 2017
Australia
1 review
0 helpful votes
Follow Amanda M.
Unfollow Amanda M.
Share Review
Report Review

Pearl earrings
January 15, 2017

Very beautiful earrings. Fast service. Will definitely browse/shop again.
Comments have been made on how pretty they are. Thank you, I love them.

Date of experience: January 14, 2017
Australia
1 review
0 helpful votes
Follow bernie k.
Unfollow bernie k.
Share Review
Report Review

Bracelet
January 14, 2017

Prompt delivery, exactly as described. My wife was very happy with this product, I would buy from this company again.

Date of experience: January 14, 2017
Australia
1 review
1 helpful vote
Follow Lorraine C.
Unfollow Lorraine C.
Share Review
Report Review

Pearl Bracelet
January 14, 2017

I am disappointed because my daughter just loves this bracelet and I bought it for her birthday in March, but I know it will not fit her as it only just fits me and I have much smaller wrists than her. The bracelet design is lovely but she will not get to wear it and I will think twice before buying on line again.

Date of experience: January 14, 2017
Natalie K. — Broome Staircase Designs Rep
over a year old

Sorry to hear that the bracelet you choose was the wrong size Lorraine, We are more than happy to exchange it for a bigger size.

Australia
1 review
0 helpful votes
Follow Gail T.
Unfollow Gail T.
Share Review
Report Review

First purchase
January 14, 2017

I was a little nervous as this has been a first purchase online. I was very happy with the bracelet I bought and will definitely be back for more

Date of experience: January 14, 2017
Australia
1 review
0 helpful votes
Follow Chris S.
Unfollow Chris S.
Share Review
Report Review

Pearl Bracelet
January 14, 2017

Love the bracelet and everything about this purchase was a pleasure... now to buy the earrings to match!

Date of experience: January 14, 2017
Australia
1 review
0 helpful votes
Follow Marie K.
Unfollow Marie K.
Share Review
Report Review

Service excelence
January 14, 2017

Prompt fast service and excellent product, will definitely purchase another item in the near future. Great prices

Date of experience: January 14, 2017
Australia
1 review
0 helpful votes
Follow angela z.
Unfollow angela z.
Share Review
Report Review

Great product and service
January 14, 2017

Arrived within two days of ordering and was exactly as described, very pleased. Will definitely buy from BSD again

Date of experience: January 14, 2017
Australia
1 review
0 helpful votes
Follow Denise S.
Unfollow Denise S.
Share Review
Report Review

Impulse purchase
January 14, 2017

Hi,
A picture of the bracelet appeared on Facebook and I fell in love with it.
Simple purchase process. Plenty of communication about receipt of money, time to delivery etc.
Very happy with the bracelet and the service.
Thanks

Date of experience: January 14, 2017
Australia
1 review
0 helpful votes
Follow Katherine J.
Unfollow Katherine J.
Share Review
Report Review

EARRINGS
January 14, 2017

Great online experience. Very fast arrival in the mail. Very happy. My daughter inlaw loved her 30th birthday gift. I will shop again with Broome Staircase Designs

Date of experience: January 14, 2017
Australia
1 review
0 helpful votes
Follow Pamela S.
Unfollow Pamela S.
Share Review
Report Review

Sterling silver pearl drop earrings
January 14, 2017

The earrings surpassed my expectations. I purchased them for a 60th birthday gift and have to restrain myself from not keeping them for myself!

Date of experience: January 14, 2017
Australia
1 review
0 helpful votes
Follow Kathryn P.
Unfollow Kathryn P.
Share Review
Report Review

Beautiful product quick postage
January 13, 2017

I purchased a bracelet online at a sale price. I was a little apprehensive until it arrived! It's beautiful and my sister will be thrilled with her birthday present.

Date of experience: January 13, 2017
Australia
1 review
0 helpful votes
Follow Trevor H.
Unfollow Trevor H.
Share Review
Report Review

Great customer service.
January 13, 2017

I was delighted with the products that I bought and the speed in which I received them. Thanking you.

Date of experience: January 13, 2017
Australia
1 review
0 helpful votes
Follow Margaret L.
Unfollow Margaret L.
Share Review
Report Review

Poor fitting earrings
January 13, 2017

Too small clasps so earrings don't sit properly on the ear. Disappointing. Should also have supports on the clasps.

Date of experience: January 13, 2017
Australia
1 review
0 helpful votes
Follow Bernice W.
Unfollow Bernice W.
Share Review
Report Review

Beautiful pearl bracelet delivered promptly at an amazingly affordable price so I bought 2 one for me one for my friend!

Date of experience: January 13, 2017