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Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
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Great communication and such a wonderful piece I will treasure for years to come :) Delivered in a timely manner. Will be taking a sneak peak occasionally to look over the magnificent range available in future. Thank you
Received my ring, which I think is just lovely, very quickly. Thanks for the great service and the beautiful product.
The pearl earrings were better than I expected. The ring was a good design and sat comfortably on the finger. Very happy with purchase!
Love the website and the jewellery. Ordering was easy and delivery was prompt. My pearl earrings are just what I was looking for and so was the price. Thankyou
In the past I have had excellent purchases. However on this occasion have been disappointed. Waiting for pendant to be repaird.
Met expectations and made the purchasing experience enjoyable and reliable. Will certainly use them again as their designs are unique.
Delivery was promt and securely packaged. The earrings are stunning I am very happy with my purchase. The gift box that I also purchased is very nice.
Easy to select purchases and order purchases, received exactly what I ordered as shown on the website, super fast delivery, thanks.
I was very pleased with the service and speed of delivery. The ring size is just slightly tight for the finger I hoped to wear it on, so the size chart is slightly smaller to what my measured size, which I'll know should I purchase anything else in future. The earrings are just fine.
Thank you
As a first time 'buying via the net', I found this experience a really great one to start with, and the items I bought are just as they were advertised. Thank you so much for making this 'old girl' so happy.
I've had 2 of these rings replaced. Beautiful design but ring now silver. All gold come off. Still waiting for a response I sent 6 months ago. Was a gift from hubby. Gold ring ordered should stay gold. Have a beautiful gold pendant (town beach) no complaints there.
Not great lasting quality, faulty after 2 weeks. Didn't wear the necklace in the shower or swimming or any of that sort of nature. The pearl has come away because in my eyes it is cheaply fastened. I know it was not overly expensive to buy but I would expect better value for money. Not keen on shopping there again
Hi Victor, Sorry to hear that this as happened. Please contact us via email so that we can rectify the issues
I order a pair of the pearl hook earrings and I love them. I'm thinking about getting the pearl staircase to the moon pendant soon want it to be a 'special'.
Really lovely pearls particularly the small black pearls. Interested in seeing future products from Broome Staircase. Thats about it.
Very easy to order and was very impressed with how fast the delivery was, placed order in on the Wednesday and it was delivered to my doorstep by the Friday morning
Thank you for the beautiful bracelet and prompt service. I chose it as a gift to take with me overseas.
It was a wonderful surprise when I received the earrings 3 days after ordering them. The goods are magnificent, well made and I hope the recipients appreciate them.
Very prompt delivery and wonderful designs this is short and sweet shouldn't need any more characters.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at [email protected] should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD


Hi Lorraine, Sorry to hear that this as happened. Please contact us via email so that we can attempt to rectify the issues