Broome Staircase Designs

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Broome Staircase Designs

4.2

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From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
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Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
53
value
46
shipping
44
returns
11
quality
113
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Australia
1 review
1 helpful vote
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Very happy shopper!
May 15, 2017

First purchase with my first paypal account and couldn't be happier. Absolutely love my bracelet and your sale iss fantastic. Will be getting a new ring next. Thankyou for your prompt reliable service.

Date of experience: May 14, 2017
Australia
1 review
1 helpful vote
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Mothers Day Gifts
May 14, 2017

Both sets of ear rings are lovely, I thought the flower ones are sweet but could have been a little bigger.

Date of experience: May 14, 2017
Australia
1 review
0 helpful votes
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Very Pleased
May 14, 2017

A friend showed me the website after I had admired her earings.
My earings arrived in a few days with Australia Post, all abled to be tracked and updated delivery details.
The earings are lovely just wish they had rose gold hooks to choose from.

Date of experience: May 14, 2017
Australia
1 review
1 helpful vote
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Very happy
May 14, 2017

I am very happy with the service and items I bought from Broome Staircase Designs. I received the items four days after I ordered them online.
I am one very happy customer.

Date of experience: May 14, 2017
Australia
1 review
1 helpful vote
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Excellence!
May 13, 2017

Very quick delivery, well packaged and beautiful bracelet. Price was excellent as it was a sale item. Would recommend to others. But not the survey because making people write 100 characters will put them off.

Date of experience: May 13, 2017
Australia
1 review
1 helpful vote
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I ordered the a gold staircase to the moon pendant with a white pearl. It's gorgeous. My grandmother is going to love this for her 90th birthday!

Date of experience: May 13, 2017
Australia
2 reviews
9 helpful votes
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An easy to negotiate site, with a good range of good quality merchandise. A good range of prices, too - from extremely reasonable right up to quite expensive for exquisite designs.
The items I purchased arrived quickly. The seller was quick to let me know that they'd been shipped & even let me know that they'd be delivered "today", which they were.
I'm very, very pleased with the quality of the items. The pearls are well coloured and the items are well made. I think I'll be wearing these lovely things quite a bit, and I'm happy to recommend this site and seller. Thank you.

Date of experience: May 11, 2017
Australia
1 review
1 helpful vote
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Purchase of pearl bracelet.
May 10, 2017

Very satisfied with service. Article arrived promptly, well packaged and very happy with purchase. This is the second article I have purchased.

Date of experience: May 9, 2017
Australia
1 review
0 helpful votes
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Unhappy with purchase.
May 10, 2017

I am very disappointed with the quality of the bangle. It is so fine and flimsy. The pearl looks as though it has a mark on it too.
The delivery service was good.

Date of experience: May 9, 2017
Australia
1 review
0 helpful votes
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5 out of 5
May 10, 2017

Excellent customer service. Received goods super quick and extremely pleased with product. Will definately purchase from this company again.

Date of experience: May 9, 2017
Australia
2 reviews
1 helpful vote
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I was buying a gift for a friend overseas. The idea of an Australian pearl was perfect however, I could buy the same thing in the stores for half the price

Date of experience: May 9, 2017
Natalie K. — Broome Staircase Designs Rep
over a year old

The bracelet you are referring to does not have a Australia Pearl on it - it was a Freshwater Pearl

Australia
1 review
0 helpful votes
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GIFT DELIVERED ON TIME
May 9, 2017

Purchased a bracelet, it was received within 4 days, I will certainly buy again from this supplier. The quality was what I had expected, thankyou my wife loved it.

Date of experience: May 8, 2017
Australia
1 review
0 helpful votes
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Beautiful pearl
May 8, 2017

Site can be a little difficult to navigate if you want to restrict your search but the product is gorgeous and arrived in a timely manner I did however take a while to figure out the clasp on the leather chocker may a little instruction slip would help with first time purchases

Date of experience: May 8, 2017
Australia
1 review
0 helpful votes
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Great product. Great service
May 7, 2017

Love the style of the jewellery and the exceptional value.The purchase experience was so smooth with communication throughout.

Date of experience: May 6, 2017
Australia
1 review
1 helpful vote
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Good Job
May 6, 2017

Site can be a bit confusing with pop over ads but over all service and delivery was efficient and well done.

Date of experience: May 6, 2017
Australia
1 review
2 helpful votes
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Beautiful pearls
May 5, 2017

Very happy with my purchase and the prompt service. As I'm allergic to 99.9 percent of metals I value the fact I have found Broome staircase Designs that I can pick with just pearls.

Date of experience: May 5, 2017
Australia
1 review
1 helpful vote
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Flimsy
May 5, 2017

Glue was visible where the pearl joined the bangle, made me question quality control prior to dispatch. I appreciated that it's a piece you have to be careful with but it got caught on a long sleeve top and has now become bent out of shape. Disappointed.

Date of experience: May 4, 2017
Australia
1 review
1 helpful vote
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Chuffed,
May 4, 2017

Delighted with my bracelets and the efficiency of the Broome Staircase
Designs mob... looking forward to being tempted again!

Date of experience: May 4, 2017
Australia
1 review
2 helpful votes
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Disappointed
May 4, 2017

My parcel was lost and finally came a month after ordering. I was disappointed with the item (a child's ring) as I thought the metal was of an inferior quality. In addition the subject didn't "sit" nicely in the setting and the metal was not smooth and could scratch. However it was inexpensive and novel so no point in being too harsh!

Date of experience: May 4, 2017
Australia
1 review
2 helpful votes
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I am very happy with my purchase thank you. It was despatched promptly and was true to description. I would not hesitate to make another purchase from this store.

Date of experience: May 3, 2017