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From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
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The hardest part of buying anything from Broome Staircase designs is my wife deciding what she wants. After that it is all easy!
Had been looking at the site for a few weeks deciding on what to purchase. Did my selection and paid on line, prompt reply with tracking details and arrived on the day it said. Very happy with my jewellery.
Very good company & service
My earrings arrived on the day that they said they would. The company has a good web site too.
I thought I had ordered for an adult. What I got was for a child. I can still use it but will have to find a better present now.
I ordered my pendant and received my order within three working days. Very happy with the service provided.
I only had the ear rings on an hour and my ear lobes were killing me. I thought you said it was gold, if it was gold It would never of hurt my ears. I have had to remove them already so not impressed at all. I have very small lobes also which might not of helped as the pearl was alittle too big for my liking.
Iwould never of bought them if I knew they were not gold as I cannot wear anything else.
Very prompt delivery, I was notified by Aus Post on expected delivery day, so I knew when to expect my parcel.
Very happy with both products.
Purchased earrings and staircase pendant.
Good quality and value can certainly recommend.
My precious lil pearl arrived today, it was meant as a surprise for my 50th, sorry couldn't wait love it..
Ordered item online which was delivered promptly. Very pleased with item that I chose. Would highly recommend Broome Staircase Designs
Very good quality love the colours of the pearls very friendly company to deal with. Delivery very quick
Incorrect goods were sent in error, Julia answered my email re this immediately, very professional service
Very happy - just recommend highlighting no chains with the charms. If I'd known I would have ordered.
Excellent necklace at sale price, a beautiful excellent example of Broome Staircase Designs that I saw on Facebook.
Excellent communication and parcel tracking.
Swift delivery unlike many recent experiences with Australian Post.
Was thrilled with the earrings! Online buying was excellent and delivery prompt. Loved the fact that earrings were reduced in price, and would buy again.
I loved the freshwater pearls necklace and cultured pearl bracelet I bought, however it would ve have been a little nicer presentation wise if they had of come in a gift box as it was bought as a birthday present
Othetwise, I loved my purchase... the communication and postage speed was fantastic... thank you
I purchases a piece of jewellery, and spoke to the girls pre my delivery and they were lovely and very helpful.
Beautiful piece of jewellery, good service, very satisfied with my purchase and will no doubt end up a regular customer.
The delivery was very fast and arrived on the day i was told i would recive it I'm pleased with the earrings
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Broome Staircase Designs has not advertised these earrings are being Gold - the product description clearly state that they are '18ct gold dipped (Sterling Silver Base Metal!)"