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From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
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Thank you for helping with finding necklace we have been searching for for sometime. A very successful, professional and prompt transaction. Your service staff were most obliging and very helpful with all questions relating to our purchase. We would have no hesitation in recommending your business to our friends and colleagues. Very very satisfied.
This is the second pair of pearl earrings I have bought from Broome Staircase Designs. I lost one of the first pair, and replaced them as they were so lovely.
The order system was easy, and the delivery was very prompt.
The whole experience was easy hassle free. Ordering on line can be a risk however I was kept informed about my order which was good. I would recommend too friends.
Very happy with my purchase, except I was disappointed that the stretchy rings were unfortunately too big for my fingers, would be great if they came in different sizes. Very prompt in sending out purchase and arrived when they said it would. Staff are very friendly and helpful when I called. Definitely recommend Broome Staircase design
I was impressed with the speed my delivery was made. I am very satisfied with the product and may purchase in the future.
I had purchased several items. All good with the process. Then received them; extremely happy with two of the items but the last one was an absolute disappointment! The visual shown on the website is only from one angle, you need to view at least two different angles - front & back in order to make a fair decision, know that your choice is good & that you will be happy on receiving it! So feeling totally unhappy with the item, I had sent an email to company requesting a refund! No Response! Why?
Love my earrings. Will be looking for more items in the future. Much better dealing with Broome Staircase Designs than trying to find pearls to purchase through jewellers
Will definitely be purchasing again in future
Love love love my cultured freshwater black pearl hook earrings. Perfect design and colour/lustre, very comfortable to wear.
Great value will definitely shop there again
Purchase arrived well packaged And In good time
Website easy to navigate around and lovely follow up email from company also
Very pleased
Thank you so much, been missing my Broome pearls. Beautiful pieces and delivered quickly. Will absolutely purchase with you again.
Service was excellent. Had trouble ordering initially but after a short email, all went through without any trouble. Delivery was swift. Really impressed. Earrings are fabulous
I purchased the cultured pearl ring - 1 pink and 1 white. I ordered them and received them on the 6th working day after. They arrived through Aust Post with tracking and were delivered in a gold bag with a card that explained who to look after them. I have recommended them to all that have commented while wearing them.
Ordered this bracelet for my daughters birthday. I ordered it on the Sunday and it arrived on the Thursday. My daughter just loved it.
I placed an order and received it 3 days later! Also received emails giving shipping info etc. Very professional and friendly. Would recommend!
Beautiful pearl arrived when they said it would.my only dissapointment was it didn't come in a box.
Thank you, I will certainly be purchasing from your website again and recommending broome staircase designs
Good price and service for classy looking earrings that can be worn everywhere from day to evening. Would recommend to everyone.
I was rapped with the delivery it didn't take long to receive my pearls and I was so happy with them they look awesome on and the price was so good I'll differently be buying from Broome staircase again...
I found the items arrived very promptly and I am very pleased with the earrings that I ordered, thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rosalia,
Sorry to hear you are disappointed with your purchase. We note that your order was delivered on the 17th June 2017. We have reviewed our email accounts and unfortunately we have not received an email from you. Can you please contacted us again via email at [email protected].