Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Much much smaller then pictured but the problem was they had little rings on the bottoms of them so they look like they are missing a piece. I notice now you do sell them with pearls hanging off the bottom. Mine looked like that but the pearls have fallen off.
The choice and the quality is fantastic. Different and unusual designs and good prices.
The website is clear and easy to navigate.
Delivery was quick.
I ordered, I paid, I received. They're lovely.
Now your're being painful. Review as above. No more to add.
Excellent. My first order did not arrive, I contacted Broomes Staircase and they replaced my order and added an extra bracelet to boot! It arrived in time for Christmas. Service went above and beyond
Was more than happy with your great service, from my ordering to receiving my item in such a quick time. Thank you.
The packaging was poor, I was so disappointed it was a Xmas present. I won't be buying again from this store. I paid extra for a gift bag that was worth 10 cents in my opinion.
I purchased a pair of pearl earrings - one was clearly smaller than the other - after contact first via email then by phone - I was extremely satisfied with the attention to my issue and resolve of it.
Have purchased many gifts, and they have been outstanding each and every time. The gifts went down a treat and everyone loved them.
Good, and staff member I contacted was very helpful! I will be shopping again for presents, because I do like pearl jewellery!
Great service and follow up from staff. Excellent prices and quality. I would absolutely recommend Broome Staircase Designs.
The 2 sets of pearl earrings I have purchased are beautiful. They sit beautifully in the earlobe. They have a high quality lustre
Loved all the pearls that were bought as gifts and appreciated a new box sent as 1st was wrong size, very happy.
I loved my pearl bracelet & my necklace, top quality jewellery.
So easy to purchase, fast delivery. I would reccomend
" Broome Staircase Designs " So easy to deal with.
Website easy to use. Parcel arrived within a few days. Very pleased with purchase. Will order from this company again.
I purchased my Pearl and two silver chains before Christmas and was very happy then and I'm still happy, haven't stopped wearing my purchase since then.
Was given an arrival date of product and was on target. So glad to have recommended your products to family and friends. Will definitely be ordering presents for my family in the future as it's a company I trust.
I had a all round great experience buy from Broome staircase designs. I would happily buy from them again.
Thank you
Absolutley love the jewellery from Broome Staircase Designs, not only a great product but easy online ordering and usually receive the product within a couple of days
My order was sent very quickly arrived safely and I was very happy with the result ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
I'm happy with the products and service I received. I had a issue with not receiving an item that I purchased but I emailed the company and the item was sent no questions asked. Every satisfied. Thanks
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at [email protected] should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD

