Broome Staircase Designs

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Broome Staircase Designs

4.2

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From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
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Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
53
value
46
shipping
44
returns
11
quality
113
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Boab tree ear-rings.
May 1, 2018

Much much smaller then pictured but the problem was they had little rings on the bottoms of them so they look like they are missing a piece. I notice now you do sell them with pearls hanging off the bottom. Mine looked like that but the pearls have fallen off.

Date of experience: May 1, 2018
Australia
1 review
0 helpful votes
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Gorgeous
May 1, 2018

The choice and the quality is fantastic. Different and unusual designs and good prices.
The website is clear and easy to navigate.
Delivery was quick.

Date of experience: May 1, 2018
Australia
2 reviews
0 helpful votes
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Pearl earrings
April 6, 2018

I ordered, I paid, I received. They're lovely.
Now your're being painful. Review as above. No more to add.

Date of experience: April 6, 2018
Australia
1 review
1 helpful vote
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Christmas shopping
April 2, 2018

Excellent. My first order did not arrive, I contacted Broomes Staircase and they replaced my order and added an extra bracelet to boot! It arrived in time for Christmas. Service went above and beyond

Date of experience: April 2, 2018
Australia
1 review
0 helpful votes
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Very Satisfied
April 2, 2018

Was more than happy with your great service, from my ordering to receiving my item in such a quick time. Thank you.

Date of experience: April 1, 2018
Australia
1 review
0 helpful votes
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The packaging was poor, I was so disappointed it was a Xmas present. I won't be buying again from this store. I paid extra for a gift bag that was worth 10 cents in my opinion.

Date of experience: April 1, 2018
Australia
1 review
2 helpful votes
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I purchased a pair of pearl earrings - one was clearly smaller than the other - after contact first via email then by phone - I was extremely satisfied with the attention to my issue and resolve of it.

Date of experience: March 4, 2018
GB
1 review
0 helpful votes
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Great service and product
March 1, 2018

Have purchased many gifts, and they have been outstanding each and every time. The gifts went down a treat and everyone loved them.

Date of experience: March 1, 2018
Australia
2 reviews
0 helpful votes
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Good, and staff member I contacted was very helpful! I will be shopping again for presents, because I do like pearl jewellery!

Date of experience: March 1, 2018
Australia
1 review
0 helpful votes
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Great business
March 1, 2018

Great service and follow up from staff. Excellent prices and quality. I would absolutely recommend Broome Staircase Designs.

Date of experience: March 1, 2018
Australia
1 review
0 helpful votes
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The 2 sets of pearl earrings I have purchased are beautiful. They sit beautifully in the earlobe. They have a high quality lustre

Date of experience: March 1, 2018
Australia
1 review
0 helpful votes
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Pearls for girls
March 1, 2018

Loved all the pearls that were bought as gifts and appreciated a new box sent as 1st was wrong size, very happy.

Date of experience: March 1, 2018
Australia
1 review
0 helpful votes
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Beautiful
March 1, 2018

I loved my pearl bracelet & my necklace, top quality jewellery.
So easy to purchase, fast delivery. I would reccomend
" Broome Staircase Designs " So easy to deal with.

Date of experience: March 1, 2018
Australia
1 review
1 helpful vote
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Pearl bracelet
February 4, 2018

Website easy to use. Parcel arrived within a few days. Very pleased with purchase. Will order from this company again.

Date of experience: February 4, 2018
Australia
1 review
1 helpful vote
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Very happy love Broome designs
February 1, 2018

I purchased my Pearl and two silver chains before Christmas and was very happy then and I'm still happy, haven't stopped wearing my purchase since then.

Date of experience: February 1, 2018
Australia
1 review
0 helpful votes
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Reliable
February 1, 2018

Was given an arrival date of product and was on target. So glad to have recommended your products to family and friends. Will definitely be ordering presents for my family in the future as it's a company I trust.

Date of experience: February 1, 2018
Australia
1 review
0 helpful votes
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Loved my bracelet
February 1, 2018

I had a all round great experience buy from Broome staircase designs. I would happily buy from them again.
Thank you

Date of experience: February 1, 2018
Australia
1 review
0 helpful votes
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Effecient an reliable
January 6, 2018

Absolutley love the jewellery from Broome Staircase Designs, not only a great product but easy online ordering and usually receive the product within a couple of days

Date of experience: January 5, 2018
Australia
1 review
2 helpful votes
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Pearls
January 2, 2018

My order was sent very quickly arrived safely and I was very happy with the result ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''

Date of experience: January 1, 2018
Australia
1 review
0 helpful votes
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Happy
January 2, 2018

I'm happy with the products and service I received. I had a issue with not receiving an item that I purchased but I emailed the company and the item was sent no questions asked. Every satisfied. Thanks

Date of experience: January 1, 2018