Broome Staircase Designs

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Broome Staircase Designs

4.2

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From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
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Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
53
value
46
shipping
44
returns
11
quality
113
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Grear experience
June 8, 2019

Just love my pearl ring came on time and lovely colors fits perfect will have to invest in some more soon

Date of experience: June 7, 2019
GB
1 review
0 helpful votes
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Pearls and silver
May 31, 2019

I bought my silver and pearl ring from the shop. The staff were very helpful and I appreciated their input while choosing what to buy. I settled on a ring with a lovely design - 1 pearl in a silver setting. I've had quite a few compliments and am very happy with my ring. I hope to buy another piece at some stage. - maybe a necklace.

Date of experience: May 31, 2019
Australia
1 review
0 helpful votes
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Pearls
May 3, 2019

I am very happy with my purchases, now and in the past. I will continue to buy pearls from Broome Staircase Designs.

Date of experience: May 3, 2019
Australia
1 review
0 helpful votes
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Terrible service & bad experience.
Very dissapointing experience.
Would not do business again with this company.

Date of experience: April 29, 2019
Australia
1 review
0 helpful votes
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I have a few Broome pieces now. I will keep coming back.
I love pearls and silver together.
Service... presentation and products to meet varying budgets whilst being beautiful.
Such a joy to deal with.

Date of experience: April 6, 2019
Australia
1 review
0 helpful votes
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Happy with the jewellery, but find the email displaying the jewellery is difficult & confusing to negotiate. I only have an Ifone, no computer so maybe that's the problem. However, I'll continue with purchases.

Date of experience: April 5, 2019
Australia
1 review
0 helpful votes
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Pearl bracelet
April 1, 2019

Very happy with bracelet. The shopping experience all round was positive as it was with all my other purchases.

Date of experience: April 1, 2019
Australia
1 review
1 helpful vote
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Stunning pendant
April 1, 2019

I brought a gorgeous pendant for my French niece as a memento of her year in Australia. Something she could wear to work or out socially and people would ask about the unusual design. Something she could remember her Australian family by. It was a perfect gift for her and she loves wearing it.

Date of experience: April 1, 2019
Australia
1 review
0 helpful votes
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A lovely experience
March 1, 2019

Broome Staircase Designs opened my eyes to jewellery inspired by surroundings. The jewellery is not only superb, but I am inspired by it to visit the area. It's a whole experience!

Date of experience: March 1, 2019
Australia
2 reviews
1 helpful vote
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You won't be disappointed :)
March 1, 2019

Fantastic and efficient customer service, but most of all, beautiful products created from original designs.

Date of experience: March 1, 2019
Australia
1 review
0 helpful votes
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Pearl Bracelet
March 1, 2019

From the time I saw the bracelet, the ordering was easy, the bracelet arrived in a couple of days and I loved it.

Date of experience: March 1, 2019
Australia
1 review
0 helpful votes
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Great gifts
February 6, 2019

Several items have been purchased from Broome Staircase Designs as gifts. They have been very excitedly received. Everyone is delighted with the items.

Date of experience: February 5, 2019
Australia
1 review
1 helpful vote
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Good value.
February 1, 2019

I bought 2 pairs of earrings. The dangling one was great but the pair of pearl studs wasn't set properly. It needs to be glued back. Not happy.

Date of experience: February 1, 2019
Australia
1 review
0 helpful votes
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Earings
January 1, 2019

Earings do not sit at a good angle but they are a good size and colour and good value. They are as photo shows.

Date of experience: January 1, 2019
Australia
1 review
0 helpful votes
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Very Satisfied
December 1, 2018

Satisfied with products and service
Afterpay makes purchases hassle free
I have several pieces
I would highly recommend

Date of experience: December 1, 2018
Fiji
1 review
0 helpful votes
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Poor quality pearls and expensive
November 1, 2018

I purchased some pearls a while ago, I didn't get them out of the package until recently due to moving houses and misplacing the package. When I opened it, the pearls were of very poor quality, not shiny at all, plastic looking. The lady who replied wasn't very helpful. But if you are the same lady reading this email, I know I might be wasting my time by writing this. I will leave a comment on facebook and on google as soon as I can.

Date of experience: November 1, 2018
Australia
1 review
0 helpful votes
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Pearl drop ear rings
October 1, 2018

Very unhappy. Post broke on one of my pearl drop earrings very soon after I purchased them.
I wrote an email of complaint and was only offered free postage on a replacement ear ring.

Date of experience: October 1, 2018
Australia
1 review
0 helpful votes
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Extremely impressed with the service.
September 6, 2018

My bracelet was impossible to do up myself and as I live alone was not able to get it done up. Staircase Designs happily replaced the item. Was very happy and the service fantastic as well and very friendly and helpful. Full marks.

Date of experience: September 6, 2018
Australia
1 review
0 helpful votes
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I love pearls!
September 1, 2018

I looked at the webpage for Broome Staircase designs and liked the variety of designs. I ordered some earrings and they arrived in good time. The earrings are attractive and easy to put on, important for my arthritic hands. I enjoy wearing them, especially since the price was very reasonable.

Date of experience: September 1, 2018
Australia
1 review
0 helpful votes
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Would purchase again!
August 2, 2018

Fantastic customer service, called me to check if I was happy with the packaging or whether I wanted another box to better suit rings. Came within the week, super fast packing and delivery. Items are great and look amazing! Thank you!

Date of experience: August 2, 2018