Broome Staircase Designs

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Broome Staircase Designs

4.2

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From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
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Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
53
value
46
shipping
44
returns
11
quality
113
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Great service
June 1, 2020

Good range with great customer service.
Pricing was great especially loved the sales

Date of experience: June 1, 2020
Australia
1 review
0 helpful votes
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Superb
June 1, 2020

Absolutely amazing jewellery! Beautifully crafted statement pieces that always get a comment every single time that I wear them. Pearls are the new black!

Date of experience: June 1, 2020
Australia
1 review
0 helpful votes
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My pearl pieces
June 1, 2020

I have two pieces myself and have bought others as gifts very happy with prompt deliveries and quality

Date of experience: June 1, 2020
Australia
1 review
0 helpful votes
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Bracelet
June 1, 2020

Very happy with my purchase, order arrived in a week

Date of experience: June 1, 2020
Australia
1 review
0 helpful votes
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Just beautiful
May 6, 2020

Ring was as promised, very beautiful. I love it. Will buy from here again.

Date of experience: May 5, 2020
Australia
1 review
1 helpful vote
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Rings & bracelets
April 28, 2020

I ordered the ocean ring/sterling silver, black pearl & bolo black leather pearl & stretchy pearl bracelet.
I am thrilled with all of the items, beyond my expectations. Fit, style, design & quality fabulous.

Date of experience: April 27, 2020
Australia
1 review
0 helpful votes
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Not Happy
April 13, 2020

I was disappointed to find that the earrings I had ordered were not like shown. The picture had been very much enlarged. The earrings were in fact very tiny.
Won't get caught again.

Date of experience: April 12, 2020
Australia
1 review
0 helpful votes
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I bought some stuff and prices, delivery and actual pieces were spot on. I will recommend it to anyone.

Date of experience: February 10, 2020
Australia
1 review
0 helpful votes
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Pearls
February 1, 2020

I have received all my orders on time and in good condition. Wrapped nicely. Thank you Broome pearls

Date of experience: February 1, 2020
Australia
1 review
0 helpful votes
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Misleading photo
December 1, 2019

Photo showed pearl on chain, ordered 3 sets, received only chains as apparently pearl was not included in the price. Was refunded less postage.

Date of experience: December 1, 2019
Australia
1 review
0 helpful votes
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Great Service
November 4, 2019

I have ordered a number of times and always been pleased with the service highly recommended

Date of experience: November 4, 2019
Australia
1 review
0 helpful votes
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Personalized service
November 4, 2019

Many beautiful items purchased over the years. One item was returned with a minor defect and dealt with quickly. Wonderful service

Date of experience: November 4, 2019
Australia
1 review
0 helpful votes
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Good quality pearl and mounting
November 4, 2019

Quality pearls at a reasonable price will come back again and purchase again.
Delivery was quick and packaging was secure.

Date of experience: November 4, 2019
Australia
1 review
0 helpful votes
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Great jewellery great place
November 2, 2019

The service was excellent, great range of jewellery, love my bracelet. Would certainly revisit if up that way again

Date of experience: November 1, 2019
Australia
1 review
0 helpful votes
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Not good
November 1, 2019

I paid a Sales consultant on the Saturday for a gift then sent my friend into the shop on Monday to select the gift. My friend was told there was no voucher for her and the consultant knew nothing about it! She and I were very embarrassed!

Date of experience: November 1, 2019
Australia
1 review
0 helpful votes
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Suspicious transaction
October 12, 2019

Not applicable as I have not ordered anything from Broom Staircase Designs. Which recent activity are you referring to?

Date of experience: October 11, 2019
Australia
1 review
0 helpful votes
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The items I purchased were beautiful in design
Attractive packaging purchased- cardboard boxes with name on label looked classy.
Great prices. Have recommended to others who have also purchased

Date of experience: October 1, 2019
Australia
1 review
0 helpful votes
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Great service.
August 4, 2019

Easy to navigate site, beautiful pearls and great service, what more could you ask for? Prices are really reasonable and the designs are really unique. I would recommend Broome Staircase to all my friends, and have!

Date of experience: August 4, 2019
Australia
1 review
0 helpful votes
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Pearls for ever
July 1, 2019

Love Staricase Designs - great service - good price - wonderful designs, my go to place for pearls that I love

Date of experience: July 1, 2019
Australia
1 review
0 helpful votes
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Nuisance
July 1, 2019

I am very sick with cancer snd the constant emails create an annoyance. Even this email after I've unsubscribed is intrusive.

Date of experience: July 1, 2019