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From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
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Broome Staircase Designs are extremely helpful and lovely to deal with. My ring purchase was lovely though not right for me. It has been exchanged with no problem at all.
The most beautiful ring, great quality and very satisfied. I would love to buy the black pearl ring as well. They even called me to ensure I ordered the correct size.
It was a breeze to purchase and delivery was excellent.
Was having trouble ordering on line and was contacted by a Broome Staircase and was able to complete the transaction personally. And was very pleased with my purchase.
Very happy with the on-line shopping experience and fast delivery.
The ring is lovely, unfortunately I ordered a couple of sizes to big... I changed the ring in Mandurah for a smaller size. Extremely happy now.
I have purchased a number of pearls and love them all
Excellent products and packaging,, prompt delivery and a pleasure to deal with.
The ad popped up on my facebook account so I investigated Broome Staircase Designs range of pearl items and saw a lovely bracelet I liked.
The sale was quick and easy and delivery quicker than expected.
I will most definitely recommend them to my friends and family and when in Mandurah next make a visit to their shop.
I have searching this item, for a long time. And pleased to find it.
I purchased a gorgeous ring which was too small. Natalie from HQ was excellent and helped me with the whole exchange. Thank you so much x
Easy to purchase, prompt delivery. They were purchased as a gift and they were just perfect.
Thus us the second pair I've had. Each time, one of the pearls has come off. Right now. I'm wearing one from each pair.
The pearl broke off the ring setting 4 weeks after puchase. I was very disappointed that it would break so easily (putting my arm through a soft fabric blouse sleeve)
Lovely to chat with you today Christine. We look forward to receiving your ring back to see what we can do to resolve your issue
Beautiful quality jewellery! Fast service and delivery
These ladies looked after us when it was our 30th wedding anniversary
The piece we bought was truly stunning
Nothing was very too much for them to help us have this stunning pendant
Thoroughly recommend them
Timely delivery. Wear them all the time. Have several pairs now.
Great designs at great prices welcoming and helpful staff
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dianne, sorry to hear that you have had issues, the setting of pearls can sometimes come away and we will happily reset or replace if this occurs in our warranty period.