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Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
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Received in good time and bracelet is pretty. Sizing is on the small size.
My bracelets are beautiful - just as was advertised, delivered on time & notified every step of the way. I have no hesitation in ordering more from them. Very happy.
Sorry I can't yet rate your product as it is, after 32 days on the road, yet to be delivered. It has been at Australia Posts Melbourne Centre since October 18 and delivery has been delayed twice as they say, because they are overwhelmed with parcels. Yet, we received a parcel from NZ and one from Sydney in just a few days. We still wait with hope that our delivery hasn't been stolen by an Australia Post employee.
Ordered and recieved within a few days. Website hard to negotiate. Would like to see similar items linnked as I wanted a bracelet, necklace and earrings the same but couldn't find earrings and had to look through the/ site for ages before finding tge necklace had sold put
Was very good, product arrived undamaged & on time would highly recommend the co.
Very good products but want to order on line. Different time zones to NSW
Hi Margaret, happy to talk to you today and that you have worked out how to order online.
An easy, quick service from ordering to delivery. Although having measured the size of the pearls when ordering, they were smaller than I expected but very acceptable regardless.
Expected better packaging and the size of the earrings weren't the same as displayed on your site- too large
Hi Valerie, I have reviewed your order and can see that you purchased 9-10mm Freshwater Peacock Black Pearl studs, which is exactly what is shown on the website. Please contact via email and we will happy exchange the pearls for smaller ones if you wish
They are beautiful earrings allow I have found the little clips don't hold the earrings in place( they seam to big) I lost one earrings because of the back coming off.
Hi there, we are very sorry to hear that you have lost one of your earrings. We are happy to replace... please contact us via email. Kindest Regards THE TEAM at Broome Staircase Designs.
Good service and product was as described. Was able to track item which was good in this day of Covid 19 affecting mail deliveries
Lovely company to deal with. Prompt service and the earrings arrived a few days after ordering them. Very happy
Attempted to make a partial return the day I received the package. Had my call returned the following day. Lady was armed & ready to not give me a refund at all costs. Wouldn't let me speak, talked over me, tried to blame me, told me item was not faulty even though she had not even inspected it. If her agenda was to keep my money at all costs - she succeeded. If her goal was to sell me a fantastic product that I loved - she failed. I was practically yelled at and chastised like a child.
***UPDATE***
Julia the owner rang today after seeing my initial review and was genuinely concerned about my experience. Listened and seemed to understand my frustration. Was quite lovely and I'd recommend if anyone has any issues to make contact with her. She seems to really care about her business and customer's experience.
I'd have to say that this experience has not put me off future purchases, but I'd probably buy in store not online to avoid any complication. The products I exchanged for were really beautiful and excellent value.
Hi Kathy Thank you so much for the update on your initial review and that your experience with us finally has been a positive one and we look forward to meeting you in person in our Mandurah store over the summer period :)
I have ordered a number of items from this company, quality is great, prices are very good and delivery is prompt
Fast, efficient service. Beautifully designed pearl piece for my wife on our 30 Year Wedding Anniversary. Happy wife, happy life is so true.
A beautiful ring! The service is always very prompt. I love your products. I have bought several pieces recently as gifts for friends and family. They all love them!
Brought for a friend's birthday gift. Absolutely beautiful quality was amazing. Very happy with my purchase
The site is great and ordering was a breeze and my beautiful jewellery arrived very quickly. I will definitely order from them in the future well done guys you rock.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI Michael, so glad to hear that your parcel finally arrived despite Australia Post doing an investigation and deeming it lost. Thank you for ringing us to say it arrived just before the postie arrived to collect your replacement order. We hope the girlies love their gift, despite being late.