On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordering was easy but I'm yet to receive item.
Therefore I am unable to make any further comments.
Ordered online, which can always be an issue, but the items arrive safely & in a timely manner - even if they did arrive without the promised gift wrapping. Very happy with my purchase.
I received my order and extremely happy with my purchase. Broome staircase Designs are always very helpful and the my Bracelet and Earings are superb.
I wasn't satisfied with the service. I was purchasing some items for a colleague's retirement gift and every time I added the items in interest to my cart to organise payment with my manager, the price would increase overnight, and then as soon as I would remove it from the cart, the price came back down overnight. This was increasing by a considerate amount too, over $100 increase as they can see when the item is in your cart, they bump the price up to catch you, hoping you don't realise. Other than trying to trick you into paying more, I also wasn't satisfied with the packaging and presentation of the purchase, we spent over $450+ and the jewellery came in ziplock bags inside a cheap organza bag (the necklace pendant did not come with a display chain either.) I was disappointed with the presentation for the amount of money we spent. I noticed at checkout that jewellery boxes were an additonal purchase, but this shouldn't be the case for the price of the items, a $4 box would have made gifting your products a much more enjoyable experience, for the purchaser and the recipent. I would not shop from this store again.
Hi Abbey, Sorry to hear that you are unhappy with our service. The website has automated sales which are always changing, which is there reason you would have had differing prices on products each time you visit the site. As for the packaging, we minimise the packaging to keep the cost of shipping to a minimum. If it is a gift and you let us know via notes on the order, we do make an extra effort.
Good fit, beautiful smooth pearls. Really enjoy the feel of them
Beautiful selection of pearls, reasonably priced, easy to order. The parcel arrived within 10 days. I would buy from this store again.
Disappointed that I was made an offer on an item I have purchased and waiting delivery on... at a cheaper price and free delivery
Hi there Tanya, we have tried to contact you via email and phone. We have looked at your order and it seems that your did receive approx 66% off your purchase, saving you a total of $100. It is unfortunate that this item had been discounted another $12.09 two weeks later, being computer generated for 24 hours and can understand your disappointment. We are looking forward to your return phone call to us to explain to you how our Xmas Sale Applications work on our Online Store. Kind regards Julia Prynne Company Director.
I have made 3 seperate purchases over the last few months. Was so happy with it all and the service if you need to call is excellent. Great idea present, especially with Xmas coming up. Really beautiful jewellery and will certainly buy from them again. Thanks Natalee I received my purchese today
My pink pearl earings are beautiful great price and beautifully wrapped with an information card on how to look after your pearls and come in a little gift bag and fast delivery I'm sure my granddaughter will love them thank you
Choice was easy, beautiful items to choose from. Tracking was very efficient and delivery was prompt.
I spoke with a lady at the designs who was very helpful especially with the gift wrapping.
I am still waiting for my order but going on previous orders of mine and my sister the gift should be excellent.
I thought the size of the Pink Pearl Earrings that I ordered were a lot smaller than they were meant to be, very disappointed. I will think twice next time about buying the earrings.
Hi Joan, Thank you for sending me the photo of the pearl earrings measured up against a rule, which shows that the pearls are the size indicated on the website.
Stunning jewellery. Fast delivery. Great service. Easy to deal with. Would highly recommend. Very happy
Thank you Eileen for your excellent service and professionalism. I thoroughly enjoyed dealing with you on my jewellery purchases. Thank you so much!
Great, i had to change the size of my ring no problems with no fuss
I was so impressed with the communication after I placed my order and delivery was in the time stated.
I really live.my bracelet, it is very pretty.
Unable to describe anything as I haven't received the order as of 29 October 20.
Hi Karen, I have just looked at the Australia post website site and is states that your parcel is on board for deliver today
Loved the Shop, the stock and its lay out. Staff member was very friendly and helpful. Over all it was a fantastic
Experience and I would highly recommend shop to everyone.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shayne, I can see that you ordered on the 21st November 2020, and the order was processed and shipped on the 23rd November to NSW and was delivered on the 1st December 2020. Therefore your order took 6 days to arrive, which is awesome considering COVID. We hope you are happy with your purchase now that you have received it.