On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I loved this ring but only wore a few time
I think it's gold plated but I thought it would last longer
Need one that is 9k Gold
Was gold Color now it is silver so can't we're it
Very professional with my order. Despatched very quickly and delivery by AusPost excellent. No hassles or difficulties encountered.
Very happy with the design and style, the texture is as I expected and the look is beautiful but I wish I had ordered it a size or two larger but that is my error, delivery time was quick and the packaging kept the ring safe.
Thank you Diane for your awesome feedback much appreciated. We also do re-sizing - send your ring back and we can do that for you for just $40!
Great. Received goods promptly. Return of product was efficient. Love my staircase to the moon pendant.
Thank you Debbie for your awesome feedback much appreciated
I loved this as soon as I saw it. It arrived in good time and is exactly as depicted. I wear it every day, it's just beautiful.
Thank you Claire for your awesome feedback much appreciated
I have just purchased this beautiful ring and it is the first quality pearl that I have ever bought.
It looks stunning and I love wearing it as people have commented how lovely it is.
I wear it all the time and I have added my diamond ring which makes the duo combination look fantastic.
I found dealing with Broome Staircase Designs a complete pleasure, they were so very helpful and the delivery was super fast. I will definitely be dealing with the again in the future.
Cindy W
Hi Cindy we are very pleased that you love your purchase, thank you for your awesome feedback much appreciated
Very happy with my purchase, very path I made the decision to buy this, thank you.
Hi Diane,
Thank you for the feedback! It is much appreciated
I bought my first ring it was the wrong size and they were amazing now I wear it everywhere
Hi Kaz
Thank you for your feedback! We're really glad you love your ring
Good service and prompt delivery. Would recommend this company to buy from.
Hi there, thank you for your feedback! It is very much appreciated
Great value and prompt delivery. Love the earring design.
Hi there, thank you for your feedback! It is very much appreciated
The price was right, the ring is gorgeous and it came very quickly
Hi there, thank you for your feedback! It is very much appreciated
I ordered 2 necklaces, the silicon type, one with the silver ‘pop on, pull off' fitting and one with the yellow gold plated finding on it. These were to accessorise the pendants that I had previously bought. They work beautifully, so I am very pleased with them. I also added a little white Pearl ring as an extra - it's very sweet.
It did take quite a while for my delivery to arrive & when it was delivered, it was a surprise as I did not get notification at all.
I have worn these items a number of times since I got them & I love them & all my previous Pearl purchases.
Thank you Broome Staircase Designs.
Hi there, thank you for your feedback! It is very much appreciated
The earring separated from the pearl... very disappointed being only 3 months old.
Hi there Kirk - please send us an email in regard to the above: [email protected] We will also email you. Kind regards The Team BSD
Very happy with quality of my bracelets and quick delivery and packaging.
Hi there, thank you for your feedback! It is very much appreciated
I love the design and look of the product I bought
I'm very happy with it
I am so pleased with the Earrings that I purchased from you, they are delightful.
Hi there, thank you for your feedback! It is very much appreciated
Trouble free buying from start to finish. The pearl pendant met my expectations. Delivery was very quick. Broome Staircase Designs made me feel they valued my purchase from them
Thank you for your feedback! We really appreciate it and hope to see you again online someone in the near future! Kind regards The Team at BSD.
Very easy experience both finding and arranging for the desired item i chose
Thank you for your feedback! We really appreciate it and hope to see you again online someone in the near future! Kind regards The Team at BSD.
I bought the ocean ring which arrived after only a few days. It's a beautiful ring and I loved it except it was too small. They suggested that it should be 2 sizes bigger than the size u normally have for that particular finger coz it's so wide. But 2 sizes was not big enough, so I text them and asked for an exchange. I sent my ring bak just like I was asked to and was told that the bigger one would be on its way. My ring arrived to them in a few days but I still don't have the replacement and it's a week now!
Haven't even heard from anyone!
This is very disappointing!
Hi Irene we have tried to call you several times! We will try again today! Kind regards The Team at BSD
From ordering online to delivery of goods, all went very smoothly. The item received was exactly what I expected. Am very pleased with service and goods. Would purchase from this company again.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you Mary for your awesome feedback much appreciated