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From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
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I rang placed my order & the girl was so helpful great service
Ordered my second multi strand black wire necklace for my pearl. Looks fantastic and goes with anything. Had it for years and comes in some great colours. I had it In Melbourne in 2 days, thanks guys.
Very pleased with my purchases. Delivery was so fast.
Easy to navigate website, speedy response to my order and lobe love in a week! The cultured freshwater hooks are comfortable and sit beautifully.
Fast, efficient and great quality product. I would definitely buy from them again.
Bought some ear rings for my wife which was very easy. Delivery was good and. My wife is very happy with the quality and looks. Thank you.
Delivery was quick and the items are exactly as described.
Love them and will be purchasing more from you
All great from ordering to delivering. Just love them! Thank you
Loved the pearls, but very poor packaging was used. Was very lucky to arrive undamaged. I also didn't recieve a certificate of authenticity that was advertised to come with jewellery.
The ring is very pretty, just like photo. Customer service I found a bit hard to get hold off. But the ring arrived within about a week and I'm very happy with it.
HI there Betty we are delighted to hear you like your purchase! We do apologise for the communication problems at the moment as we are moving premises and our internet went down although without us approving it - it was supposed to organised properly by telstra! :(
Thank you so much for sending through my pearls so quickly. They are beautiful. I do hope to get to visit Broome one day, so I feel a step closer wearing my lovely earrings and necklace.
Hi Kath Thank you very much for your feedback! We are delighted that you are happy with our service and product. The BSD Team :)
The earrings I bought are much smaller than anticipated, much smaller than they looked online. More like children's earrings. Huge disappointment. You should have something in the picture to show size.
Hi there Kate we are sorry you are disappointed with the size of your pearl earrings. We noticed that you ordered FWE3453 - these earrings have two options in regard to sizes 10-11mm and 12mm+ - Perhaps you didn't click on the dropdown window where it gives you the option to choose sizes? Perhaps you meant to order the bigger pair? Anyway, we will email you today :)
A lovely quality product, I thought they might be a little bigger in size but once I placed them on my ears they are perfect.
Hi there Judy thank you for your feedback - the pearls that you ordered were 6 - 6.5mm - we are happy to swap them out for you for a bigger pair? We will email you today :)
I found ordering and payment very easy to follow. Delivery was excellent and Australia Post kept me informed of progress of parcel throughout. Very impressed.
Hi Pam Thank you very much for your feedback! We are delighted that you are happy with our service and product. The BSD Team :)
I am so delighted with my purchase, some years ago i bought a beautiful pearl attatched to a gold setting in Broome, these ear rings go perfectly with it i am very happy thankyou. Anne.
Hi Anne Thank you very much for your feedback! We are delighted that you are happy with our service and product. The BSD Team :)
Easy company to order through. Love my earrings, white freshwater with Stirling silver
Hi Heather Thank you very much for your feedback! We are delighted that you are happy with our service and product. The BSD Team :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Emma we are very sorry to hear this - can you please PM us with your details and we will send your Certificate directly!