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From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
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Fantastic. Items arrived promptly and were just like they looked.
Their service was excellent, they were helpful, and understood what I needed and were friendly. When I visit WA will make that one place I will visit.
Even prettier than in the photo, photo just does not do justice to the actual thing.
Like the gold wire necklace but pinches at hairs on neck
So happy to receive my order from Broome Staircase Designs - and to get that special service of sending an extra earring when I had lost the partner!
I bought a ring advertised at $99 reduced from $299. I was charged $299. When I questioned this I was told it was " automated" so they would give me a $130 credit. I have received my ring with no mention of the credit. I can only assume I need to go through it all again when I purchase again.
I am thrilled with my purchase. The colour and size is a perfect match with my necklace that Ibought in an antique store.
They arrived sooner than expected and were packaged very securely.
Thankyou again,
Catherine.
Very happy with my purchase. Wasn't quite sure what size would turn up but was pleasantly surprised and have received many compliments since then. Thank you...
Each purchase has been paid top quality and delivered 2 days later, almost unheard of no days.
Thank you Denise we appreciate your positive feedback. Thank you
This is my first correspondence, where is my item?! I haven't heard a single word about my purchase of a stairway to heaven necklace until now.
Hi Brandy on our website is the email: [email protected] if you need to contact us. I have emailed you twice and sent a tracking number. Your parcel is in transit. The parcel you ordered on left our store in Western Australia on the 17th of January on its way to Canada. It would be unreasonable to think with limit flights during covid and Christmas mail that the item is missing. I will keep you informed via your email. Thank you for your patience during this time and stay safe. Susie 11/02/22 Hi Brandy I have emailed you with no return emails from you so I'm unsure if you are getting them. I have checked yesterday your tracking number and your pendant has arrived in Canada in a sorting Facility. Thank you
Having purchased two pairs of mini pearl studs for granddaughter #1 (one pink, one normal pearl) I needed 2 more sets for our 2 other granddaughters as they had also had their ears pierced. I rang and was SO LUCKY to get the beautiful Susie. One incredible lady. Sooo impressed. Thanks so much Susie. Just perfect especially the rubber things.
Easy to negotiate and order arrived sooner than expected. Very prompt.\
I have just had a Lovely transaction with this company and would highly recommend it.
I first bought a pair of earrings in Broome and love them, I then ordered a beautiful necklace online. I was surprised how quickly it was delivered. It's absolutely beautiful. Great prices and service.
I found the whole process of ordering on line easy and simple. The order arrived within a short time and was able to track where and when the parcel would be delivered. The pearl I ordered was exactly as it appears in the photo on their website. Extremely happy with my purchase, love it
Love my pearl bangle and earrings I purchased today.
Suzie is awesome, very helpful and has the best customer service.
I will definitely be back.
Good, easy to use website. Nice clear pictures.
Easy transaction.
Very quick postage.
A positive experience. Staff very nice and only to happy to help with your order. Received necklace in mail in about 10 days which was ok as sent from Broome.
I have used Broome a number of times and have always been extremely pleased with the result.
The jewellery was exactly as advertised and arrived quickly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sally Yes due to a computer glitch you were charged $209.00. We are sorry this occurred, but we did refund the difference straight away of 110.00 and we also refunded postage. If there is any other way we could give you better customer service please let us know. Thank you