On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I flew over from Queensland and visited the store with my friend. We were very impressed with the selection on display. Customer service was excellent and no querie was too much trouble even trying to find the piece I wanted for my daughter that I found on the Buy from the Bush facebook page.
Honest description of product. Photos were clear. More photos of products would make it easier to evaluate item
I did receive the incorrect and incomplete order, but when I rang them sort it out, it was no trouble at all very easy and a pleasant experience. I would make another purchase in the future.
Great site, prompt delivery and stunning products in everyone's price range.
Fantastic service even with computer and phone problems
Prompt delivery and as advertised will recommend to friends and keep in mind for future orders
Arrived promptly and I have been wearing them every day
I rang the Mandurah office the 24th of March to order a pendant for a gift which they didnt have in stock they organised to have it made up for me which was dispatched from the Broome office last Thursday which I received on Tuesday.
It is perfect and service was extremely prompt and Suzie in the Mandurah office went above and beyond with what I was expecting as far as service goes. I will purchase again from this store.
Sincerely Karen Hyland
Has received the item as described and on the specified. Recommended!
Great & prompt service & product is amazing‼...
Would definitely recommend
Beautiful shop, great service. I bought a freshwater pearl ring and I love it!
Prompt delivery. Jewellery piece is even better than advertised. Love it
Everything done quickly and efficiently and very happy with purchase
Very happy with my purchase of a Broome Staircase Pendant. Received my product quickly and it was just like the photo
Easy shopping experience and the goods arrived so quickly! Very satisfied!
Thankyou, lovely store and excellent customer service
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members