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Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
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I flew over from Queensland and visited the store with my friend. We were very impressed with the selection on display. Customer service was excellent and no querie was too much trouble even trying to find the piece I wanted for my daughter that I found on the Buy from the Bush facebook page.
Honest description of product. Photos were clear. More photos of products would make it easier to evaluate item
I did receive the incorrect and incomplete order, but when I rang them sort it out, it was no trouble at all very easy and a pleasant experience. I would make another purchase in the future.
Great site, prompt delivery and stunning products in everyone's price range.
Fantastic service even with computer and phone problems
Prompt delivery and as advertised will recommend to friends and keep in mind for future orders
Arrived promptly and I have been wearing them every day
I rang the Mandurah office the 24th of March to order a pendant for a gift which they didnt have in stock they organised to have it made up for me which was dispatched from the Broome office last Thursday which I received on Tuesday.
It is perfect and service was extremely prompt and Suzie in the Mandurah office went above and beyond with what I was expecting as far as service goes. I will purchase again from this store.
Sincerely Karen Hyland
Has received the item as described and on the specified. Recommended!
Great & prompt service & product is amazing‼...
Would definitely recommend
Beautiful shop, great service. I bought a freshwater pearl ring and I love it!
Prompt delivery. Jewellery piece is even better than advertised. Love it
Everything done quickly and efficiently and very happy with purchase
Very happy with my purchase of a Broome Staircase Pendant. Received my product quickly and it was just like the photo
Easy shopping experience and the goods arrived so quickly! Very satisfied!
Thankyou, lovely store and excellent customer service
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at [email protected] should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD

