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From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
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My order was cancelled after they failed to honour a mistake made on their web site. No explanation.
Product, hinged gold bangle with freshwater pearls, was true to picture- great quality design & price due to sale. I would order from them again & recommend
Love dealing with this company, have had no problems and shipping times are excellent
Purchased another item and paid to find I have preorder and will have a 6 week wait. Would have liked this information before payment. Not the happiest customer. Two orders -aid in full and no goods.
Brilliant, service fantastic. Products purchased wonderful
Still have not received my necklace. I was so looking forward to wearing it for a special occasion.
Hi Janet, Thank you for doing a review unfortunately your parcel is going from Western Australia to America by standard shipping it does take a little longer. Thank you
Although I paid extra $3.50 for a gift box (hoping that the items would be presented nicely as it's a birthday gift) I received the item in an unflattering cheap box which didn't even have the company logo and my items were just chucked in the box. They looked cheap for the price paid and I didn't receive the free gift that was advertised on their website at the time of purchase. My advice to them is that more care and love needs to go into their products when selling.
Great customer service and beautiful jewellery design. Bought the ocean ring in Sterling Silver love it.
My wife loved them, and I strongly be they were value for money. Thanks.
I received my order excellent product and service I would recommend Broome Staircase Designs. I will certainly use them again. Thank you Shirley.
A bit disappointed. The gold plated strand is a bit tarnished. Obviously been stocked for a while. Happy for the free gift. Thanks.
Beautiful pearl. Very quick service. Thank you. Carolyn
Quick delivery and items as described.
The ring I purchased exceeded my expectations and I'm very happy with it.
I am really unhappy. I have only received half of my order and my emails are not being answered.
Hi Jeanette our order was split between both the Mandurah and Broome store, the part of the order that comes from Mandurah is a lot Quicker, so sorry for the confusion. Susie
These little earrings are absolutely precious! They sit firmly on my earlobes with just enough weight to sit straight and not lol forward.
They are the perfect size on my ears and the pink is absolutely luscious. You can tell that I like them, like! I love them!
I love them and the style but they fell out three times in the first day I wore them now I'm frightened of loosing them so haven't had them on since
Hi Teresa I would love to help you out with these earrings give me a call at the Mandurah store. 0448364367 Thank you Susie
Great easy to order on web site came in the mail very quickly ordered for my daughter 21st present
Odering was seemless unlike making a choice from the many beautiful options. Received in prompt time & beautifully gift boxed. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dennice Thank you for your review and so sorry that the pendant was advertised incorrectly due to a computer error. There is over three thousand items on our website and sales are computer generated, we wouldn't deliberately put a $0 dollar price on a $1800 dollar pendant. Please see below for our T&Cs Thank you.
ERRORS WITHIN OUR COMPUTER GENERATED SALES (which may happen from time to time).
Please see the following information; -
As our Online Sales are computer generated we may from time to time experience a Glitch or Fatal Error, meaning that Customers may have received items at a higher discount than advertised. Sometimes items that are not in the actual Sale are also included. Please see the following in regard thereto:
Broome Staircase Reserves the right to cancel an order and refund payment of such items that maybe purchased whilst on Sale. Our Sales are computer generated and may have been falsely priced due to circumstances beyond our control.
For Example, a Sale that has been published as a 50% Off Sale and the item has been reduced by 50% again, rendering the item at 75% off in total or sometimes more. Also another item may have been included in this particular sale that are not actually on sale at the time.
This problem may occur when our website's application has been running slowly during the the Sale caused by our Hosting Service being overloaded.
We apologise for any disappointment and we thank you for your understanding and your appreciation of the impact that this would have on our bottom line and profit margins and that we always strive to offer our Jewellery to our customers at the best prices possible.