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From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
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The Pearl is very beautiful and the design is unique and special. It took some time to get a hold of customer support to address a small concern, but they ultimately resolved their tech issue, reached out and addressed my concern promptly and thoroughly.
Very satisfied with ordering on line & receiving the bracelet in just a few days.
Pleasure to shop, staff helpful and friendly, great prices and discount
I have purchased a few items over the last couple of years and have never been disappointed.
Beautifully designed and made jewellery, fast and prompt delivery and service.
Highly recommend.
Good description, nice quality, very quick service
Both pink pearl stud earrings are absolutely beautiful.
So happy with my purchase.
I was extremely satisfied with my 2 purchases. Pearls are beautiful and the delivery was so fast. Received my items within 2 days. Thank you very much.
Excellent, was delivered very quickly and I love it.
Staff very friendly and explained each piece of jewellery I looked at. Very happy with the customer service.
Stairway to the moon silver pearl pendant even better in real life, fast delivery and excellent value for money
Item arrived very fast from one side of Australua to the other. Was able to track progress of delivery. Item was as described and looks lovely with my pearl. Very satisfied.
Very happy with my order and very please how quickly it arrived after i ordered it
Definitely not what I expected - the 'silk' band (which looked creamy/silky in the photos was actually silver sparkly crinkly stuff that is scratchy when being worn. The length is huge - I can actually slip it over my hand without undoing the clasp so it's very loose. To me it really just looks cheap and nasty which I was quite disappointed with given the cost. When I went back into the website to check the description again after receiving it (just to make sure I didn't mis-read) I also found it to be advertised at $40 cheaper!
The two ladies that l was dealing with for my purchase has out standing customer service. You should be proud to have them in your business. Thank you again for my lovely purchases of pearls
I have purchased the the product few time and now and all different size and colour Great value, quick shipping and great quality.
I bought 3 pearl pendants
I was so pleased with the design, quality and craftsmanship.
It only took a few days from ordering to delivery
I eagerly bought a bracelet approximately 3 June and I am still waiting for it to be delivered. I live in Broome and apparently it has been sent via Perth and is in the mail distribution centre. Happy to give a review when I receive the bracelet.
The Lady in the store knew her product well and was very helpful.
I love my pearl but was somewhat disappointed to find it didn't come with the rope necklace as displayed
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Susan we are very sorry sorry to hear that you are disappointed with your purchase, the item you purchased is one of our more popular bracelets. We do offer a 100% love or exchange it guarantee so if you are not happy with you purchase or it doesn't fit you can return it for a credit. If you would like to call me I would be more than happy to help you out 0448364367 Susie