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Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
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Product came in a timely way. The design is quite pretty and stamped for verification of silver. The peg on the ear ring is however quit flimsy.
Staff very helpful and gave me a great deal on my purchase.
Excellent service. Excellent product... excellent delivery.
Second time I have purchased and definitely recommend them and their product.
Fantastic great earnings love them great service and cooperative will buy again
Very fast turnaround with order, matches my other pearl items perfectly. Happy days.
Very happy with the sales assistant who was able to show us exactly what we were after.
Absolutely pleased with my purchase, cannot wait to wear my new two gorgeous rings!
Lovely staff helped my daughter in purchasing her pearl ring totally recommend this store
I was so thrilled at how quick my parcel turned up.
Order placed on the Monday and in my post box on Thursday.
Thankyou Broome Staircase Designs.
I know who I will be relying on for future birthday and Christmas orders
These are just beautiful. I love Boab trees and earrings so these are just perfect. I want one to wear around my neck now!
I bought 3 pendants from Broome Staircase Designs. I had actually been into their store and Broome and checked out the designs but decided to buy online and have them sent directly home. The value is unbelievable and they are so unique representing the Staircase to the moon. A great memento.
Staff were informative, respectful and friendly, we were very satisfied with our service.
I dealt with Susie for a return and exchange. She bent over backwards to assist me over the phone, with photos etc. excellent service and I am very happy with our new purchases. Pearls arrived promptly and look amazing. Thankyou for fabulous service
I have been looking for a petite pearl ring for quite some time due to my slender fingers. Along comes a little gem from Broome Staircase Designs of a simple band with a small white pearl and CZ each side and I am the happiest person in the world. The design is perfect for a slender finger and the craftsmanship is exceptional.
Pleasant experience quick delivery lovely classic studs on sale. Will be ordering the next size up aswell.
Rose
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at [email protected] should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD

