Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Came in record time, what a beautiful cuff, absolutely love it, havent taken it off since it arrived
Very pleased, ring is gorgeous. Didn't have to wait ages, great experience using Broome Staircase designs. Thanks!
Very happy with the ring and its quality. I was also impressed with the short time I received it.
Love my black pearl gold tone slider bracelet. Fits my larger wrist beautifully. Will buy from Broome Staircase designs again. Very very happy
I recently purchased a necklace for a gift. Easy process, super quick delivery and absolutely gorgeous. Beautiful designs and excellent quality. I wanted to keep it for myself, so looks like I will just have to revisit and treat myself.
Love my ring - easy to order - I have large fingers and had no trouble getting my size & received it in just over a week from ordering. Have had lots of compliments on the ring as well.
Thank you for my pearl ring a perfect size
It has a special memory for me of many happy times visiting Broome staircase designs in memory of my loving partner of 56 years
The ring I received was too small. I contacted BSD and they confirmed that I could exchange the ring for a larger size.
I am yet to receive the larger ring, but am sure that the service will be as good as when I rang up enquiring whether I could exchange the ring.
Ordered the necklace, received it as allocated arrived on time, good service
Beautiful product and fast delivery. Great value for money
So many styles to pick from, and all prices to suit your budget too.
Also it was great that I spoke to the owner on the phone and she answered any questions I had. This is so refreshing in this day and age when online shopping means no people contact.
I would defiantly order again in the future.
Great service, good value, very happy customer, highly recommended
Easy to order. Quick delivery. Good product at a reasonable price. Nothing to add. Just typing to fill the g ap.
Thank you Broome Staircase for you quick response and clarification. I now realise you were trying to give me something even better. Thank you again
Ordered a beautiful necklace for a 30th Birthday present, wasn't sure if I would receive for the big day. Arrived in time and looked amazing!. Thank you for your lovely array of stunning jewellery and to be able to share the love with others, is an honour.
Saw the pop up, instant thought = scam. Sadly too many are, but good old Google to the rescue.
Did the deed, arrived, and pleasantky surprised.
Thank you.
Just received my pendant today and I absolutely love it. On refection I wished I had it made in white gold but it is still beautiful and ordering it online was very easy
The earrings I ordered arrived in good time & the package well presented. I'm truly delighted with the earrings, they look very stylish & feel light & comfortable. Thank you.
Had a little trouble on site once I got going worked well delivery time excellent and my wife loves them thank you Ken
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at [email protected] should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD

