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Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
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Fast freight
Exactly as described.
No issues with the order
Prompt delivery and my purchase was absolutely stunning!
Always love shopping here. Beautiful jewellery and great service. My ring is gorgeous and I even got a free pair of pearl stud earrings. Thank you Broome Staircase!
Very happy with it fits well, well made and the pearls are a great size
Very happy with my purchase of my pink pearl earings arrived safe and sound and delivered quite quickly,have purchased before and also happy with my other earings
Quick delivery. Nicely packaged. So happy with my bracelet.
Broome staircase freshwater pearls are great because they come in a variety of colour shades. Delivery was prompt but a bit expensive for such a small item.
I also love my pink pearl stud earrings that I bought in store while I was in Mandurah last week, but was sad to see they were half the price in a sale on online store which I normally use all the time!
Every thing went smoothly. My purchase arrived on the day they said it would
I have now ordered a bracelet, pearl drop earrings & studs. The orders arrived safely & promptly. I am very happy.
Receiving goods on time and in good condition is a critical part of any business. Brrome Straicase Designs ensured that the goods ordered arrive on time, in the condition that was expected, and without any damage.
Just need the necklace a little larger.
Thanks again
Prompt and efficient ordering process.
Have returned to order for second time from this site.
Initially there was a little issue with my order, but it was easily resolved by Eileen after a phone call. She sorted it quickly and I am more than happy with my purchase.
Delivery was exceptional. From Broome to Sth west Victoria 6 days. Great service! Although on order it stated I had to sign for it, it was left in the mailbox. Very happy with the freshwater pearl bangle. It is a present for my granddaughter for her 21st.
Ordered a pearl/black stap bracelet for my daughters birthday. Very happy witth how it looks and delivery was very quick
Absolutely no complaints. The whole online purchase was very easy
If items are on sale, surely the availability should be monitored. I purchased 2 items on sale and received phone calls the following day to say I had been reimbursed as the items were out of stock. Not happy with the service!
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at [email protected] should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD

