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From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
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I've wanted to purchase something from this Company for a very long time. When I found these items that I could finally afford, I was thrilled. The pearl item I ordered is lovely, exactly what I expected. The silver item however was a little disappointing. It is very light-weight and has already broken, with the heart attachment coming off. It also appears to be starting to rust, which is unusual for silver! The overall experience with the Company cannot be faulted however, with a quick turnaround time and beautiful packaging. I will definitely buy from them again if the opportunity presents itself. Thank you.
I had a friend visiting Broome for the first time, they've had a bit of rough time and wanted to send a delivered gift that wasn't the usual hamper or flowers to brighten their day. I called through and was able to purchase and have my chosen gift delivered to the hotel without any issues at all. It was a welcomed surprise for my friend and meant a lot, thanks for going above and beyond to help out!
Great service and the earrings arrived quickly. Will definitely be buying more.
Lovely earrings for a gift for a friend
Have purchased for gifts in the past
Always speedy delivery and lovely packaging
Initially I was unhappy because a discount code didnt work when my son purchased me a necklace. However the company apologised and sent me a lovely gift. Thanks
I have nothing but praise for this company! I have bought many things from them and I have been delighted with all my purchases. The quality is great and the prices are amazing! You won't be disappointed.
Customer service representative was very clear, helpful, and understanding. She even threw in a free necklace!
Goods are sent very fast no problems in ordering and paying online great service
I have been searching for pearl earrings for my daughter and found some i really liked on your site. Your online site was easy to navigate. I like the PayPal option to purchase too
I ordered a pearl drop and they reached out to let me know it wasn't in stock at the moment but they could make it for me. Alternatively they offered me a bigger pearl at the same price. Super stoked with my pearl and the experience with Broome Staircase Designs
I ordered pearl earrings on gold hooks. They are exactly as described and how they appeared in the add. They arrived in less than a week beautifully presented. I'm extremely pleased. Would definitely order from Broome staircase designs again.
Rung my order on Tuesday night was delivered on Thursday good service.the 2 necklaces are lovely very happy with my purchases would deal with this company again.and would tell my friends about it.
Recieved my order was surprised when opened parcel, lovely jewelery exactly as shown on their site, a very happy customer
Absolutely love my new piece of jewelry, definitely recommend viewing this site, arrived quickly which was great.
The bracelet and ring are a really good quality and look like the picture, but they are just a little small.
I asked to have someone call me re: return of purchase!
Never happened!
Pearl studs are smaller than the size I ordered!
Disappointed in the quality
Disappointed in the customer service
Very pleased with my purchase and how quickly it arrived
Love my ring. It is all I expected. Would purchase again
I did my online order and it arrived from Broome in a matter of days to Darwin. The items I received are truly lovely and I would highly recommend dealing with Broome Staircase Designs if you are looking for that special pearl piece to complement your wardrobe. Will definitely buy again from Elaine :)
Beautiful black pearls, as described, delivered secure, safely and very timely. Looking forward to wearing!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members