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Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
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I've been searching for this exact style for quite a long time. I was delighted when I found these earrings; the size is just right, the colour is perfect and the gold hooks are just as I envisaged.
Excellent service and they were only to happy to help me.
Easy to order, kept up to date with delivery tracking. Arrived promptly. Looks as it does on website.
Happy with the purchase.
Happy with the service and I must say very helpful with my inquiries
Keep up the service
These earrings are good quality and reasonably priced. I love that it is an Australian business. Delivery was fast. I have ordered before also with a good experience.
This is my second purchase and I am again very pleased.
Fantastic service and a beautiful bracelet such a great price.
Excellent! Excellent! Excellent! Beautiful pearls. Very happy to wear them
Exceptional options in all Pearl jewellery. Easy selection, delivery & very satisfied with my purchase. Will definitely purchase from Brome Staircase Designs again
I ordered my pearl necklace on the website, it was posted so quickly and received it within the week as we live in SA.
I mistakenly ordered the incorrect Japanese Nylon Necklace, and when I contacted Broome Pearl Designs in Mandurah, Eileen immediately express posted me the correct necklace, which was delivered today 28/8/23. Eileen went out of her way to keep me as a satisfied customer, and exhibited wonderful customer service, which is so lacking in this modern world. Once again Eileen, I would not hesitate in recommending your company and your wonderful service to any of my clients that may be interested in purchasing from you. Kindest regards, Lorna Myers. Grad.Gemmologist / Appraiser - Frenchville Qld. 4701
I've purchased numerous items from Broome Staircase Design and never been disappointed.
Items are always as described with prompt delivery. I recently had to return a ring for larger size, the process was seamless and went well
I've purchased from this company before. They are genuine and fast at shipping. Would recommend.
Prompt delivery and exactly what I envisaged. I wear it every day. A statement piece!
I had a problem with my purchase but it has been sorted now and I am very happy with the outcome, thank you Eileen
Staff were very helpful and able to supply same day service. Very happy with my purchase
Very prompt delivery, affordable, great designs, a gorgeous pearl and silver ring
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at [email protected] should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD


Update: We have contact Australia Post and are working through how to find your lost package for you as well at this end. Kind regards Eileen Mandurah Store