On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have had my eye on the pearl bracelet for awhile and thought why not for your birthday.
I purchased the express delivery and I had it within a couple of days
I wanted to purchase ring but could not as someone had tried using it without my permission and you know how hard it is to replace it.
I was asked if I wanted the ring to be put on hold so I could pay for it when new card arrived. Of course I said yes.
Now just have to go to post office and pick it up.
Cannot wait to purchase more.
Very satisfied liked what was I. Offer easy to deal with
I was kept informed about delivery and when they arrived was just what I expected - pure beauty
Very happy with my order. Just what I wanted and arrived quickly. Was very nicely packaged too!
Would definitely buy from here again.
My disappointment is with Australia Post. My delivery required a signature but parcel was left at front door without one even though someone was home. They didn't knock.
No problem ordering, earrings arrived very quickly and was very happy with what I order
Earrings are as described, hooks are stronger than I expected, which is very pleasing.
Service was Wonderful, very pleased with your fast delivery. Thank you.
I am so pleased with the service and communication with Broome Staircase Designs. My pendant is stunning and all that I imagined and wanted. Thank you.
Very happy with service and quality of pieces of jewellery also very helpful staff
Great service and delivery would recommend shopping with them
Saw a sale on this item, ordered and received within a few days
Beautifully packaged, I've been practically been wearing them every day since they arrived
Purchased my pearl online. The process was convenient, fast, efficient and a quality product.
Very happy with prompt delivery! I love my earrings
Easy to place order and prompt delivery. The product is exactly as described and just beautiful.
As usual Broome Staircase Designs is a brilliant place to purchase quality products. Having purchased online several times now I cannot fault the process or the products. Thank you
Surprised at the fast delivery. Beautiful gift that I hope the recipient will love.
I appreciated the personalised thank you note for my order. The bracelet arrived quickly & was exactly as pictured. It looks lovely. Thank you.
Easy to order and delivery was easy The package was well packed and my item arrived promptly and I am so happy to receive this as a gift for my birthday from my husband.
I ordered some earrings one evening and after I paid I realised the shipping address (our previous) address was different to the billing address. I immediately sent an email and rang the next morning. The problem was efficiently and swiftly sorted out and I received my order in record time. The earrings are beautiful.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members