On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I thought the earrings I purchased were a bit darker in colour.I now have 2 pair the same colour but I will give one as a gift!
I have Early Onset Dementia and decided to shout myself a "happy" present. The ring is perfect and every time I look at it I smile. Thank you so very much. Last time I was in Broome was 45 years ago and longed for a ring! Thank you, it's beautiful.
Bought two bracelets,product is more exquisite than photo.Delivery was fast.Very happy.
Love dealing with this company. Goods always as described, very professional and a very quick delivery
The whole experience with Broome Staircase Designs from communication to quality of the pearls has been fantastic and I would highly recommend purchasing from them - you won't be disappointed
Easy to order and fast delivery, love them so cute.
Excellent service, ordered Monday arrived registered post Thursday.
Beautiful, very happy
I ordered a neoprene necklace for my single pearl and the service was fast and efficient, I received it promptly and nicely packed. Thanks for a great service.
Recently purchased items and a no fuss payment a fantastic delivery service. Highly recommend this company. Thank you
We ordered some products online which included black pearls. After receiving the product we wanted to change the colour to one with a different hue. Went to the the Mandurah store. The staff member saw us as we entered and we explained the situation. She was very helpful and did her best to assist, showing us different options. We were able to find what we were after and left very satisfied. We will definitely order from them again in the future
I have been trying to find a necklace like this that is round, not chiselled. Absolutely perfect. Hope the 2mm size is back in stock soon
They arrived in a few days. Their site is easy to order from and I am happy with what I have chosen
They could have been in a box. When I opened the Mail satchel the earrings were just floating around in the satchel. Would have been nice if they were in a box. Earrings are beautiful though.
Such beautiful designs at amazing prices, love Broome and the pearls.
I recently gifted myself a lovely ring and earrings from Broome Staircase. I have been following for a while and finally now love my pieces.
The service was very smooth and delivery quite fast. Thank you
Wonderful company. Fabulous to deal with. I've absolutely loved every piece of jewellry I've ever bought.
Happy with cost, delivery fee and delivery.
Product is exactly what I was expecting.
The ear rings are shocking. I can't get the post through my earlobe hole. The backing is so thick. The bangle is fine but I am so upset with the earrings.
Love my rings and appreciate very fast delivery service, much appreciated
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Kathryn, we are sorry that these earrings do not fit you. We will be in touch directly Kind regards The Pearl Team BSD