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From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
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Was disappointed that I couldn't find a way to order two small items on one order; therefore having to pay top postage on both. Think this could be made easier.
I am happy with the product and have purchased from you before with no problems, but of course that was only one item at a time.
Honestly I was very surprised with my bracelet, although I really didn't know what to expect. It has a classy yet casual design, I just love it. Thank you
From order to delivery, first class service.
Found trying to buy online was somewhat confusing however when spoke to the young lady on the phone she was amazingly helpful.
Everything after that went like clockwork.
I was very disappointed when I received my pendant as the chain was not the same as the picture in ad.
The only different thing l would add is that l would like a tracking system to be added
The products I ordered were of high quality. They arrived quickly and safely. If I had seen them in person, I would have bought larger pearls for the ear rings but that was due to my lack of knowledge and understanding.
My complaint been sorted out and replaced with a new gold chain the person handling my case was very obliging thaks
After writing the review of my pearl necklace my complaint has now been rectified to my liking thank you so much love the pearl
My order was wrong! I tried ringing them and left a message. No response. I also sent an email. No response.
I guess I'm left with a bracelet of pears the colour of which I did not order!
I will never order anything online from them again!
Good quality and value for money, prompt delivery.
Easy transaction, kept informed beautiful, liked by recipient
I made an enquiry( phone call)re the gift I was about to purchase, the young lady was very efficient and polite to me and the gift was delivered very promptly to me via Australia Post. My daughter loved her gift thank you.
Did a lot for me pic listen to what I wanted gave me a beautiful box for pendant very pleased in price I will buy from Broome Staircase again luv them beautiful pearls
Unfortunately the clasp is faulty on the black neoprene necklace. The neoprene came out of the silver clasp, so aren't confident in wearing it.
I will contact the company.
Received the Pearl bangle is a very short time. Very happy with my purchase. Thank you.
Smooth transaction and arrived in 5-7 working days. Very happy!
Order arrived promptly and as per described on Web
Very happy with my bracelet purchase...as I always am with purchases from Broome Staircase:-)
Quality items, attractive jewellery and affordable
It's not often that what you see in an ad on Facebook, is exactly what you receive when you make a purchase. I'm happy to report that the silver bangle with pearls did not disappoint at all. It's a stunner!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Susanne there was a link for you to purchase the silk necklace in your initial purchase. The chain that you did receive is complimentary so that you can wear it in the meantime. We have also sent you a link this morning to your email mailbox for ease of ordering this necklace. Kind regards The Team at Broome Staircase Designs.