Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to order, quick to receive order. Confirmation of my order send updates for delivery date.
Great communication, very fast delivery, but the ring looks a lot nicer than it is on the website to the actual ring
They are nice pieces and delivered so fast do do happy with all my purchases will always recommend this company
Always buy one of your products great value fast delivery and good quality thank you 🥰
Supposedly was posted on 12th Feb. Today is 24th Feb. Supposed to be here days ago. Very disappointed indeed. Will not purchase again.
The site is easy to navigate. Great necklace and brilliant discount. Fast postage. Very happy customer and will buy again
I cannot express my thanks for the help given with my order.
The lady went above and beyond with messages and photos to get the right colour match to my other items. This is the fourth item I have purchased and I would gladly recommend Broome Staircase Designs to everyone.
Order was despatched quickly and items arrived in 9 days to Qld. Just love the pieces and the free gift. I am still getting messages about items being left in my cart though.
Awesome service and communications, product immediately sent for delivery
Once again I am delighted with my latest purchase, a pearl ring.
Great store beautiful quality pearl jewellery fast delivery
Highly recommend this store.
Great store timely delivery good communication
Would purchase from this store again
Very thrilled with my black leather multi-strand freshwater pearl bracelet
So easy to wear just perfect, nice quality.
Fast efficient service.
Was an easy process to buy and lucky for me easy to exchange for the right size as I made a mistake in my ring sizing. Eileen was wonderful to deal with.
Selection was very simple and delivert was outstanding, fast, well packaged and perfection when I opened them up. Love, love, love this company and jewellery!
The item was a good price, delivered quickly and as described. Looking forward to wearing it.
Picked up from Xmas advertising. Wanted a present for my wife ( and got it right) from the wide variety of offers. Ordering and deliver went smoothly. My wife loved it. Thank you.
I bought Pearl neoprene bracelet few years back and wanted a matching necklace, I'm very happy with it, it looks great and have chosen the right length.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at [email protected] should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD


Hi Kay we have tracked your package it was shipped the same day you ordered, Australia Post has made error along the way and its still in transit it got delayed in Perth