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Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
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Happy with the delivery but the second time I wore my bracelet one of the pearls fell off. Luckily I found it but will have to take it to a jeweler to get it fixed. So mixed feeling
Easy to deal with & fast delivery. Totally satisfied with my purchase as I have been with my previous purchases. Will definitely order from them again 😊
Very, very happy with my purchase. Delivery was prompt & ordering & payment was easy.
Excellent service. Ring is outstanding. Very happy with my purchase & all round experience
As always excellent service. Have many of your beautiful pearl products in different price ranges, love them all, some bought on line, some bought in your store in Broome.
I bought a few pieces of jewellery from this shop, affordable & staff are very helpful.The rewards points are fantastic, I end up using to treat myself with lovely staircase to moon earrings with most of the points. Will be ordering online after discovering this shop on our holidays in Broome
Ordered on 1/8 still not received
Hoping it will come soon
I've purchased some very nice pieces previously, but bought a pearl ring recently and, although it arrived on time, the pearl fell off after one wear. Don't think I'll be coming back.
Hi Maggie I couldn't find your history of your purchase can you please contact us
I ordered the ear rings I wanted and they arrived within a week. Exactly as described and as I wanted.
Couldn't be happier.
I was delighted with the service, delivery and the black pearl pendant that was delivered to my daughter for her special birthday.
I will purchase from Broome Staircase Designs again.
My experience was seamless, fast and I got what I expected. Great company.
Not sure why I ordered 3, but that takes care of a birthday or 2 and Christmas! Was really dismayed when I saw the cost but delighted when I saw the products
This little bangle popped up in my ads. My favourite bangle had broken so I wanted to treat myself. From the time I ordered it to the time I received it was only a matter of days. I have had a few compliments since wearing it.
I bought the necklace in Broome. The recipient was thrilled with the present.
I bought the bracelet online. It was exactly as described. It was also a present, much loved by my daughter. I strongly believe that any purchaser can be confident that the quality of the pearls is excellent.
I am happy with the pearl studs earrings I received. My only issue was with the delivery time.
Wonderful connection with the husband of the creator of the designs. All hand produced and exquisite at surprisingly reasonable prices. The quality of the silver and gold is also exceptional. They also went out their way to wrap the presents for our granddaughters.
Absolutely the best after sales service. The lovely lady rang me from Broome (I'm Northern N.S.W.) to verify my order….when there was a query about the colour of the pearl, in my ring. She was so lovely…even putting up with my dog barking in the background. Buy with confidence from this firm…you will not be disappointed. Thank you, for a great sale.
The quality of jewellery from Broome Staircase Designs is incredible. I have bought several pieces over the years, & they are all top quality. My latest, a pearl shell necklace, is magnificent….& guarantees me heaps of compliments, each time I wear it. I love it. Buy from this store with complete confidence. You'll not be disapppointed.
It arrived promptly and in good condition. I use different backs to support the earrings, presenting the pearl forward-facing.
I thought I was buying a gold plated wire choker to wear with a pendant. Instead I received, gold plated wire, no clasp. Not sure what I shall do with it. Waste
E of money.
Hi Lesley all our wires have clasps if you push and twist at the part of the necklace joins (the Clasp) it will open, Please Contact us if you need help or a exchange for another style
Terrific friendly customer service and very quick delivery.
Broome Staircase Designs certainly did not disappoint with my purchase of a beautiful pair of pearl drop earrings as they are so stylish and elegant. I have received numerous compliments and have since ordered another set( slightly different) but still so gorgeous as a gift for my sister.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at [email protected] should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD


Hi there Debbie we are an Australian company located in Broome W.A. I have tracked your order and it was Shipped from Broome the day you ordered 1/08 and is Currently in Tasmania it should be arriving very soon it can take up to 2 weeks from Broome if express option wasn't selected