Broome Staircase Designs

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Broome Staircase Designs

4.2

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From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
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Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
53
value
46
shipping
44
returns
11
quality
113
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Australia
1 review
2 helpful votes
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Prompt delivery
August 18, 2024

Happy with the delivery but the second time I wore my bracelet one of the pearls fell off. Luckily I found it but will have to take it to a jeweler to get it fixed. So mixed feeling

Date of experience: August 18, 2024
Australia
1 review
16 helpful votes
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Black & white hinged Pearl bracelet
August 16, 2024
Updated review

Easy to deal with & fast delivery. Totally satisfied with my purchase as I have been with my previous purchases. Will definitely order from them again 😊

Date of experience: August 15, 2024

Stairway to the Moon Pearl necklace
January 4, 2024
Previous review

Very, very happy with my purchase. Delivery was prompt & ordering & payment was easy.

Date of experience: January 4, 2024

Freshwater Black Pearl-Gold band
July 28, 2023
Previous review

Excellent service. Ring is outstanding. Very happy with my purchase & all round experience

Date of experience: July 28, 2023
Massachusetts
1 review
2 helpful votes
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Great Service
August 15, 2024

As always excellent service. Have many of your beautiful pearl products in different price ranges, love them all, some bought on line, some bought in your store in Broome.

Date of experience: August 14, 2024
California
1 review
2 helpful votes
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Great shop in Broome
August 14, 2024

I bought a few pieces of jewellery from this shop, affordable & staff are very helpful.The rewards points are fantastic, I end up using to treat myself with lovely staircase to moon earrings with most of the points. Will be ordering online after discovering this shop on our holidays in Broome

Date of experience: August 13, 2024
Australia
1 review
0 helpful votes
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Not received as yet
August 11, 2024

Ordered on 1/8 still not received
Hoping it will come soon

Date of experience: August 10, 2024
Eileen P. — Broome Staircase Designs Rep
over a year old

Hi there Debbie we are an Australian company located in Broome W.A. I have tracked your order and it was Shipped from Broome the day you ordered 1/08 and is Currently in Tasmania it should be arriving very soon it can take up to 2 weeks from Broome if express option wasn't selected

Australia
1 review
2 helpful votes
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I've purchased some very nice pieces previously, but bought a pearl ring recently and, although it arrived on time, the pearl fell off after one wear. Don't think I'll be coming back.

Date of experience: August 8, 2024
Eileen P. — Broome Staircase Designs Rep
over a year old

Hi Maggie I couldn't find your history of your purchase can you please contact us

Australia
1 review
4 helpful votes
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Broome Staircase Ear Rings
August 7, 2024
Updated review

I ordered the ear rings I wanted and they arrived within a week. Exactly as described and as I wanted.
Couldn't be happier.

Date of experience: August 6, 2024

Perfect gift.
June 30, 2024
Previous review

I was delighted with the service, delivery and the black pearl pendant that was delivered to my daughter for her special birthday.
I will purchase from Broome Staircase Designs again.

Date of experience: June 30, 2024
Australia
1 review
3 helpful votes
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Very Happy Purchaser
August 6, 2024

My experience was seamless, fast and I got what I expected. Great company.

Date of experience: August 5, 2024
Australia
1 review
3 helpful votes
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Beautiful
August 3, 2024

Not sure why I ordered 3, but that takes care of a birthday or 2 and Christmas! Was really dismayed when I saw the cost but delighted when I saw the products

Date of experience: August 3, 2024
Australia
1 review
4 helpful votes
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Love it.
July 29, 2024

This little bangle popped up in my ads. My favourite bangle had broken so I wanted to treat myself. From the time I ordered it to the time I received it was only a matter of days. I have had a few compliments since wearing it.

Date of experience: July 29, 2024
Australia
1 review
4 helpful votes
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Luxury
July 28, 2024

Really good and fast service with lots of positive comments

Date of experience: July 27, 2024
Australia
1 review
4 helpful votes
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Necklace and bracelet
July 28, 2024

I bought the necklace in Broome. The recipient was thrilled with the present.
I bought the bracelet online. It was exactly as described. It was also a present, much loved by my daughter. I strongly believe that any purchaser can be confident that the quality of the pearls is excellent.

Date of experience: July 27, 2024
Australia
1 review
4 helpful votes
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Pretty Pearls
July 27, 2024

I am happy with the pearl studs earrings I received. My only issue was with the delivery time.

Date of experience: July 26, 2024
Australia
1 review
4 helpful votes
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Wonderful connection with the husband of the creator of the designs. All hand produced and exquisite at surprisingly reasonable prices. The quality of the silver and gold is also exceptional. They also went out their way to wrap the presents for our granddaughters.

Date of experience: July 26, 2024
Australia
1 review
1 helpful vote
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Packaging
July 24, 2024

The packaging was very average. Cardboard box arrived all squashed and I couldn't use it for a gift.

Date of experience: July 23, 2024
Australia
1 review
4 helpful votes
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Fantastic Service
July 23, 2024
Updated review

Absolutely the best after sales service. The lovely lady rang me from Broome (I'm Northern N.S.W.) to verify my order….when there was a query about the colour of the pearl, in my ring. She was so lovely…even putting up with my dog barking in the background. Buy with confidence from this firm…you will not be disappointed. Thank you, for a great sale.

Date of experience: July 23, 2024

Stunning
January 1, 2022
Previous review

The quality of jewellery from Broome Staircase Designs is incredible. I have bought several pieces over the years, & they are all top quality. My latest, a pearl shell necklace, is magnificent….& guarantees me heaps of compliments, each time I wear it. I love it. Buy from this store with complete confidence. You'll not be disapppointed.

Date of experience: January 1, 2022
Australia
2 reviews
5 helpful votes
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Pink Pearl Earrings
July 21, 2024

It arrived promptly and in good condition. I use different backs to support the earrings, presenting the pearl forward-facing.

Date of experience: July 21, 2024
Australia
1 review
1 helpful vote
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Gold plated wire
July 21, 2024

I thought I was buying a gold plated wire choker to wear with a pendant. Instead I received, gold plated wire, no clasp. Not sure what I shall do with it. Waste
E of money.

Date of experience: July 21, 2024
Eileen P. — Broome Staircase Designs Rep
over a year old

Hi Lesley all our wires have clasps if you push and twist at the part of the necklace joins (the Clasp) it will open, Please Contact us if you need help or a exchange for another style

California
2 reviews
4 helpful votes
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Wonderful service.
July 21, 2024

Terrific friendly customer service and very quick delivery.

Date of experience: July 20, 2024
Australia
1 review
4 helpful votes
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Pearl drop earrings
July 18, 2024

Broome Staircase Designs certainly did not disappoint with my purchase of a beautiful pair of pearl drop earrings as they are so stylish and elegant. I have received numerous compliments and have since ordered another set( slightly different) but still so gorgeous as a gift for my sister.

Date of experience: July 18, 2024