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Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
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My order was online - the person I spoke with was very pleasant, obliging and spoke with a spring in her voice - it appeared she really enjoyed her job.
Very disappointing. What country are they in please?
The black pearls were so much smaller than I'd wanted
Packaging should be better, maybe a bit of padding
I've been fortunate to purchase two sets of earrings from Broome Pearls.
White drop pearl and gold earrings and more recently the little pink with gold setting earrings. I love them. Them were delivered quickly and safely and every time I wear them I get compliments. Couldn't be happier with them.
My order was delivered with little delay.
The earrings are of a good quality and I can't wait to gift them to my niece.
Absolutely love the jewellery from Staircase Designs. Have bought over 10 pieces in the past year for myself, daughters and granddaughters. They love wearing them.
Ordering was easy and delivery was fast. Extremely happy with the bracelet and am wearing regularly.
I love the simplicity of the bracelet I bought. It is simple but oh so elegant!
The fact that it was ordered, paid for and here within the week was wonderful.
Thank you.
I have bought from here a few times. Delivery was very prompt and I couldn't fault the product. They happily changed the size of a ring I purchased. Will be buying more from here. Love their jewellery.
I ordered several bracelets and rings for presents. My mother has received the black ring and love it. The others are yet to be given but will be loved equally. Experience shopping was easy and goods arrived in good condition and in a short time. Love the products and happy to shop again.
So easy to work with and the bracelet is beautiful
I saught a good quality choker for a pendant I had. I found many which were too flimsy and I couldn't take the chance of losing my precious pendant.
Broome Staircase Design flashed up in my news feed and I found exactly what I was after and for a very good price. It was a black leather choker with a gold clasp.
I ordered it and was surprised at how quickly it was delivered.
I love it!
I have purchased from Broome Pearls a few times and have always found the products and service exceptional
Purchase on line of my wife's birthday present could not have been easier.
When I realised I had not asked for express postage I contacted the office. The lady helped me out by upgrading the postage at no charge.
My wife was so happy to receive the earrings on Valentine's Day and not after.
Have been buying from Broom Staircase Designs for many years and have always been happy with my jewellery.The service from dealing with them to delivery has been amazing,I'm sure I'll be buying some more in the near future,,
Thank you for the speed which I received my order Couldn't believe how quickly my earrings arrived. And can I say how lovely they are can't wait to wear them
Very pretty, dainty pearl studs
Very happy with the quality and the price
Everyone was very helpful and lovely and friendly.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at [email protected] should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD


Hi there Anita, as per our phone conversation we are an Australian company located in Broome and Mandurah W.A. I have tracked your order and it has been sitting at your local post office for 2 days waiting for Collection. It arrived there on Tuesday the 16th of July at 11.50am. For any future orders please check your tracking number to follow the journey of your package. Kind regards, the team at Broome Staircase Designs.