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From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
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My order was online - the person I spoke with was very pleasant, obliging and spoke with a spring in her voice - it appeared she really enjoyed her job.
Very disappointing. What country are they in please?
The black pearls were so much smaller than I'd wanted
Packaging should be better, maybe a bit of padding
I've been fortunate to purchase two sets of earrings from Broome Pearls.
White drop pearl and gold earrings and more recently the little pink with gold setting earrings. I love them. Them were delivered quickly and safely and every time I wear them I get compliments. Couldn't be happier with them.
My order was delivered with little delay.
The earrings are of a good quality and I can't wait to gift them to my niece.
Absolutely love the jewellery from Staircase Designs. Have bought over 10 pieces in the past year for myself, daughters and granddaughters. They love wearing them.
Ordering was easy and delivery was fast. Extremely happy with the bracelet and am wearing regularly.
I love the simplicity of the bracelet I bought. It is simple but oh so elegant!
The fact that it was ordered, paid for and here within the week was wonderful.
Thank you.
I have bought from here a few times. Delivery was very prompt and I couldn't fault the product. They happily changed the size of a ring I purchased. Will be buying more from here. Love their jewellery.
I ordered several bracelets and rings for presents. My mother has received the black ring and love it. The others are yet to be given but will be loved equally. Experience shopping was easy and goods arrived in good condition and in a short time. Love the products and happy to shop again.
So easy to work with and the bracelet is beautiful
I saught a good quality choker for a pendant I had. I found many which were too flimsy and I couldn't take the chance of losing my precious pendant.
Broome Staircase Design flashed up in my news feed and I found exactly what I was after and for a very good price. It was a black leather choker with a gold clasp.
I ordered it and was surprised at how quickly it was delivered.
I love it!
I have purchased from Broome Pearls a few times and have always found the products and service exceptional
Purchase on line of my wife's birthday present could not have been easier.
When I realised I had not asked for express postage I contacted the office. The lady helped me out by upgrading the postage at no charge.
My wife was so happy to receive the earrings on Valentine's Day and not after.
Have been buying from Broom Staircase Designs for many years and have always been happy with my jewellery.The service from dealing with them to delivery has been amazing,I'm sure I'll be buying some more in the near future,,
Thank you for the speed which I received my order Couldn't believe how quickly my earrings arrived. And can I say how lovely they are can't wait to wear them
Very pretty, dainty pearl studs
Very happy with the quality and the price
Everyone was very helpful and lovely and friendly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Anita, as per our phone conversation we are an Australian company located in Broome and Mandurah W.A. I have tracked your order and it has been sitting at your local post office for 2 days waiting for Collection. It arrived there on Tuesday the 16th of July at 11.50am. For any future orders please check your tracking number to follow the journey of your package. Kind regards, the team at Broome Staircase Designs.