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From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
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Brought a ring but was to small they got back to me straight away about exchanging my ring for a larger size not a problem
I've bought lots from this store and always been satisfied with their efficiency and beautiful jewellery.
Such beautiful jewellery to chose from, decided on some earrings and a necklace, they were delivered in a good time frame and she absolutely loves them, thank you
The pearl earrings were supplied in a cheap wrapper. I expected a proper hard case for the money I spent. Otherwise product appears fine.
Easy to order and pay on line,my delivery arrived within a few days. Very prompt. Quality of purchases excellent.
Entering the premises I felt I was being watched as a ship lifter, looking around I found something I liked, going to the counter I waited quite some minutes before someone decided to serve me. I'm happy with my purchase but disappointed with the treatment I received during my visit. Not all staff made me feel this way
Easy transaction. Good price. Prompt delivery. Quality product. Exactly as described
Bought online and an easy website to navigate and very prompt and efficient service.
When I order Peacock Blue Pearls, I expect that colour as previously Purple Pearls have arrived in the post. When i went to WA I looked at and Purchased a True Peacock Blue Ring and I just get a little disappointed the pearl goods that I have purchased after that original ring are a different colour, but with pearls being natural occurring, in nature these things happen.
Prompt service and delivery updates. Beautiful pearls and presentation.!
Sadly I lost one of these earrings and had to replace it. Beautiful colour and well made. Happy with delivery time and regular updates on same.
Been emailing, texting, no one gives a damn, and yet I spend over $3000
So easy to deal with when article had to be changed. Dealt with a very friendly and helpful staff member called Mia. Would definitely recommend to my friends.
My new neoprene necklace arrived in good time and is just as I thought it would be. Love my purchases from Broome Staircase Designs, they are always well priced and good quality.
I purchased a gorgeous bangle for my nieces 21st, the great service and postage took all the stress out as it was needing to get to Melbourne in a short time. Wonderful to still see such kind and helpful service these days! Thank you so much- and she absolutely loves her bangle! Thanks again
Have purchased a number of items from the store both in person & online. Was pleasantly surprised how quickly it arrived in Qld.
The pearls arrived safely and promptly, were a great size but the pink colour was poor and disappointing
This is my second purchase from Broome Staircase. Both have been excellent. Very personalised, the integrity of this company makes it very easy to deal with…
So beautiful, was too small and was happily sent a replacement on return of purchase!
So grateful!
All went very smoothly with the order and receiving the goods.l hope my grand daughters all enjoy there pearls.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christine,
Unfortunately there was a cruise ship of 3000 passengers on that day. The girls try to get to get to everyone as quickly as they can. Im glad you are happy with your purchase.
Kind regards,
The team at Broome Staircase Designs