BrillianceReviews 420

I was not looking forward to buying an engagement ring as I have a negative view on the diamond industry as a whole. I went to all the local brick and mortar stores for rings and was, as I expected, disappointed with how far your money goes when buying a diamond. I then started to compare online stores and really was skeptical about Brilliance because the prices were so different. Your money does really go further, and the money back guarantee if I didn't like it in person made me feel secure in my purchase. I hope I never have to shop for an engagement ring again, but if I did I'd go straight back to Brilliance.com and skip the stores.

I wanted something unique... something that wasnt mass produced. Something I wouldnt find on the hands of someone else. I wanted something affordable. I wanted something different and I wanted something brilliant. I searched online and found Brilliance.com. The prices are unbelievably affordable and with so many choices youre free to be creative as you want to be. I will purchase with them again. Written by customer: A. F. Gipson

I was skeptical about purchasing a ring "unseen," but it was even better than advertised and appraised for more. I shopped a lot of sites.

I contacted Brilliance about a custom ring. Jennifer was very responsive and informative and was able to quote a price that was cheaper than I could find anywhere else. I sent in the design I wanted and they rushed the whole process to produce the ring. I paid extra for overnight shipping as I was working to propose in a short time frame, but unfortunately, there was an issue with Fedex and the ring did not arrive in time. They claimed they made an attempt to deliver and left a note on my front door, but I had multiple people waiting eagerly to receive and sign for the ring. I got an email immediately after the driver said he/she made an attempt and left a note, and this was impossible as I was right there waiting. I have a long and narrow driveway. Nobody came up, nobody left a note. This is the fault of Fedex, and in particular, the driver that lied for who knows what reason.

Why I feel Brilliance ties into this is because Brilliance paid Fedex for the overnight fee, not me. I paid Brilliance. Fedex said they could do nothing for me. I contacted Brilliance to see if I could be refunded the overnight fee, and was met with a rude call by a customer service representative by the name of John. He made it incredibly difficult to even explain my situation as he was constantly interrupting me, and he made it a point to emphasize every time I was wrong, based on the reports he had. Such as when I said the ring was not delivered he cut me off and said loudly he could see on the report from Fedex they made an attempt and delivered the next day. Obviously that is what's on paper. And they did not deliver. I had to go and pick the ring up myself the next day, even though it was already too late. John also barked at me when I said Jennifer quoted me a different time frame had I not paid the overnight fee, saying "WRONG wrong you are 100% incorrect. We would never send you an order that quickly if it was under $2000."

Anyway, to me the most important thing is that I got the ring in the end and I am happy with the actual ring. However, because what I thought would be a simple inquiry about a shipping fee turned into a nasty phone call with someone who I believe should not be in the customer-service industry, I, unfortunately, do not see myself working with Brilliance in the future.

This was my second time around, I decided to go with Brilliance. Took about a month looking at different diamonds and finally decided on one. I was so pleased at how beautiful the diamond was and perfect the setting was. The great thing was that their office is about an hour from my house so I was actually able to go pick it up when it was ready, but I wouldn't worry if you have to have it shipped, Great quality and great service.:-)

Well I've made several purchases from Brilliance over the past 4 years and I haven't been disappointed at all! First of all, every diamond I purchased when taken to a jeweler the first thing the jeweler said was Wow nice diamonds and then wanted to know what I paid for them. Well I had them appraised and all he could say was "you got a get deal and they are beautiful diamonds with the GIA certs! Now Ms "J" took great care of me all through the process from answering questions to offering suggestions to getting me exactly; y what I wanted and more importantly what I asked for! She was great. I actually had her again on a second purchase and the results were the same OUTSTANDING! And not to mention the wife was titled pink. Happy wife, happy life!