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Brilliance Reviews Summary
The company enjoys a strong reputation for exceptional product quality and competitive pricing, particularly with lab-grown diamonds. Customers frequently commend the attentive and personalized customer service, highlighting staff members' dedication to addressing individual needs and concerns. However, some reviews indicate issues with service delays, particularly regarding order fulfillment and the processing of returns, which can lead to customer frustration. While the majority of feedback reflects a positive overall experience, the company could enhance its processes to improve communication during delays and streamline returns, ensuring consistent customer satisfaction.
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I was completely satisfied with my purchase. The diamond ring that I bought was just beautiful. My wife loves the ring. Thank you!
If you are shopping for a ring. STOP! Brilliance is the place to shop. They exceeded all expectations!
Will buy from again. Very happy. Came as described and when.
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Bought this ring for my to be husband to show he is spoken for during our engagement. Originally found on a whim on Pinterest. This was the only site that seemed to offer this design. The ordering process was very simple; I bought this during their Cyber Monday sale. My only wish was that they allowed for more characters to be inscribed on the inside of the ring and a more accurate delivery period. I had to email them after the "typical deliver time" has passed. In addition, I feel that for the price of the ring the delivery packing should have been of higher quality. My $400 ring was shipped in one of those bubble lined envelope is a drawstring baggie.
https://www.brilliance.com/wedding-rings/laser-carved-forest-pattern-mens-band-7-mm-cobalt
My experience with Brilliance far exceeded my expectations. They helped me every step of the way with my purchase. My salesperson was patient and his guidance was honest; he pointed out things that I would not have known, and it led me to the right decision to suit my budget. The ring is stunning and my fiance receives compliments all the time!
A friend recommended brilliance to me. I was at first skeptical about making such a costly purchase online. Everything about our experience dealing with Brilliance was outstanding! Erin was very professional and extremely knowledgeable. She helped us understand the differences between various diamonds in our price range and guided us to the right choice for our application. I would recommend Brilliance to any and everybody.
The customer service was wonderful, prices competitive, and turnaround was quick. They always had someone ready to answer questions and quickly and easily solved a small problem we had with my ring. Would certainly recommend again!
Brilliance.com
I was looking around to purchase my fiancé's engagement ring, and then I came across brilliance. I was looking at different sites, and honestly, Brilliance caught my attention as soon as I enter their website. It was so simple to navigate and tons of information to help you make the process easy. They were accommodating with the purchase process and always kept in contact with me. The ring arrived just how it looked on the website. It was amazing, and I couldn't have chosen a better ring. My fiancé loved her ring, and I couldn't be happier. Thank you Brilliance, and I would highly recommend it to anyone. Please give them a try I know. I guaranteed you wouldn't be disappointed.
I purchased a diamond from brilliance and I am extremely impressed. They have very good prices and quality jewelry; I would definitely buy from them again and recommend them to anyone. Thank you brilliance!
My fiancé and I used Brilliance to purchase her engagement ring, and our wedding bands. The customer service was phenomenal and the rings are spectacular. I would recommend Brilliance to any couple looking to engaged. They offer top notch product at a very reasonable price!
I bought both my wedding band and my wofe's engagement ring from brilliance. I was really pleased woth both! Great prices, beautiful pieces. I would definitely recommend to a friend.
My ring was priced at a great value, arrived promptly, and had proof of authenticity! Wonderful buying experience!
My husband s wedding band was perfect. The size and fit were true to expectations. It was shipped and received without and issues. We love it
I ordered a custom Engagement ring from brilliance. It is an easy site to navigate and very competitive prices, I looked on many many different sites and they had the best around. I highly recommend checking them out.
Great customer support. Helped with diamond knowledge and choosing the right ring for my budget. Fast shipping and the ring looks amazing.
My first purchase was in 2012 when I bought my wedding ring. Second purchase was when I bought the matching paver band a few years later. My third purchase was Christmas of 2017, when I bought a daimond for my right ring finger. The two Diamond purchases were very enjoyable with the customer service and the guidance for the diamonds. I am very satisfied with both diamonds. My pavers that match my wedding ring Sparkle wonderfully. I felt very confident with my two purchases after my wedding ring because of the quality and the customer service. I get compliments all the time on how brilliant my diamonds are. If there are diamonds in my future... I will be purchasing them from brilliance.
These professionals have outstanding knowledge in their profession. They were able to assist me throughout my entire process. They were able to answer all of my questions and concerns. If it were not for them I would not have the beautiful ring I have today.
Ordered my wedding band to give my husband. Exactly what I wanted, at an amazing price. The laser engraving was well done, and it was shipped and arrived to me within days of my order. I could not be happier.
My fiancee loved the ring and it was a great value. I will definitely be doing business with them in the future.
This was my first experience buying a ring online and Brilliance made the entire process extremely smooth. They were knowledgeable and very professional about their business... because of this they made me very comfortable entrusting them with one of my most important purchases I have made.
From the business
At Brilliance we are all about Better Diamonds, Lower Prices. Discover a better way to buy diamonds, design a unique ring or create that perfect jewelry gift.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members