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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Washington
1 review
0 helpful votes
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Arrived in a week.
March 20, 2022

My first Meyers lemon tree took a tour of the U. S and took over 2 weeks to receive. This was an error on Fed Ex. Brighter blooms stepped right in after I contacted them. They quickly got a replacement tree out the door. It shipped from NC according to tracking. This tree was very likely in great shape when it left. It arrived in about 5 days and all the foliage was pretty much dead. The leaves were all crispy and dry. At this point I think the tree will be ok. But it will lose all its foliage. I think part of the issue is that the leaves really need humidity and moisture and the shipping times without that humidity and moisture causes this. As I said this is a replacement tree. I still have the old one as well. I'm gonna try and nurse these to trees back to good health. They should hopefully be much better into late spring early summer. Customer service was great! This peticular tree seems to have a hard time with the shipping.

Date of experience: March 20, 2022
Florida
1 review
0 helpful votes
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Amazing trees!
March 20, 2022

Between order an delivery was 4 days. Trees came in prestine and in great condition.

Date of experience: March 20, 2022
Tennessee
1 review
0 helpful votes
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Beautiful Plants
March 20, 2022

It was easy to order my trees & they came in quick.

Date of experience: March 19, 2022
New York
1 review
0 helpful votes
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Great Palm
March 19, 2022

The original plant sadly died. The plant received looks healthy and hopefully will flourish.

Date of experience: March 19, 2022
Florida
1 review
0 helpful votes
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Great Company
March 19, 2022

Looks good so far, tree came as though it was already in our yard, in perfect condition

Date of experience: March 19, 2022
Texas
1 review
0 helpful votes
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Ordering
March 19, 2022

Easy online ordering! My purchase was sent as a weeding gift. I was able to call and have a personal message delivered with the plant.

Date of experience: March 19, 2022
Texas
1 review
0 helpful votes
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Happy customer
March 19, 2022

Good description of product on website helped me decide which type of tree to order. Plants arrived in much better condition than I thought they would. Branched out. Not a twig.

Date of experience: March 19, 2022
Pennsylvania
1 review
0 helpful votes
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BrighteBlooms
April 18, 2022

God's will… I not going to order any items from them again… God bless

Date of experience: March 18, 2022
Texas
1 review
0 helpful votes
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Great Lemon Tree.
March 19, 2022

It was hard to find a supplier for a lemon tree that would ship to Texas

Date of experience: March 18, 2022
Utah
1 review
0 helpful votes
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Very impressed!
March 18, 2022

Ordered my one tree, shipped within two days. My packaged arrive on my door and it looked wonderful. It was handled with care. I had a question before my tree arrived and they helped me so much and were so kind. I'll purchase from here again.

Date of experience: March 18, 2022
Wisconsin
1 review
0 helpful votes
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Leafs were cut
March 18, 2022

It looks like someone took scissors and cut a part of the leaves it does not look healthy I've just had it for three days now it did not arrive looking healthy.

Date of experience: March 18, 2022
New York
1 review
0 helpful votes
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Received my Gala Apple Tree
March 18, 2022

Our Gala Apple tree came fast. It's a very long sticklike tree which is why I gave it 4 stars. We ordered in winter plus you can't fit branches in the box so I get it. I just hope it grows.

Date of experience: March 17, 2022
Missouri
1 review
0 helpful votes
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WOW
March 18, 2022

Will see when it gets here... Way better than I thought they would be when the plants got here. They were leafy green and with plenty of moisture. Well packaged.

Date of experience: March 17, 2022
Virginia
1 review
0 helpful votes
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Great experience!
March 17, 2022

Great shopping experience in finding the right plant for our daughter's birthday! The fig tree will hopefully be enjoyed for many years to come!

Date of experience: March 17, 2022
North Carolina
1 review
0 helpful votes
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Mary D
March 17, 2022

My rose bush was very well packed and ready for planting. So far she's doing well in her new location. I'm excited to see how she grows!

Date of experience: March 17, 2022
New York
1 review
0 helpful votes
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Just like shopping on Amazon
March 16, 2022

Couldn't image it's that smooth if I haven't experience it, plants are well boxed and shipping was fast, 5 stars.

Date of experience: March 16, 2022
Texas
1 review
0 helpful votes
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Healthy Plants
March 16, 2022

The plants were healthy and well packaged. No damage

Date of experience: March 16, 2022
Georgia
1 review
0 helpful votes
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Mission Fig tree
March 15, 2022

Although four or fie of the branches were broken off, the plant is doing VERY well and has leaves sprouting out all over! So far, so good! (haven't planted it yet)

Date of experience: March 15, 2022
California
1 review
0 helpful votes
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Dissatisfied with product shipped, not what was shown in product detail

Date of experience: March 15, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Oregon
1 review
0 helpful votes
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Fast shipping.
March 15, 2022

Received the tree in good condition. Fast shipping.

Date of experience: March 15, 2022