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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Florida
1 review
0 helpful votes
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Plant cane perfect
December 6, 2022

It was easy. Rodger online and received the plant. It was beautiful

Date of experience: December 5, 2022
New York
1 review
0 helpful votes
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For something That cost me $99 and it came broken not good If I ran my business this way ain't would be out of business

Date of experience: December 5, 2022
California
1 review
0 helpful votes
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Too long to receive product
December 6, 2022
Updated review

Took to long to receive product. Too long on shipping

Date of experience: December 5, 2022

Plants not shipped soon
December 18, 2022
Previous review

Plants not shipped soon

Date of experience: November 17, 2022
North Carolina
1 review
0 helpful votes
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Best service department
December 5, 2022
Updated review

Your service department gave me extra help during this Christmas storm. My figs are in dormant stage, so prayers for leaves soon.

Date of experience: December 5, 2022

Love your trees
October 30, 2022
Previous review

Love your trees

Date of experience: October 30, 2022
Texas
1 review
0 helpful votes
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Great Experience
December 2, 2022

Here in Texas, fall comes later than in many states, so I sometimes have trouble finding
The plants I want in stock. This year I was able to find everything I wanted at Brighter Blooms. The plants arrived quickly and in great shape. I think this will be my go to place.

Date of experience: December 2, 2022
California
1 review
0 helpful votes
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Avocado tree
December 1, 2022

The avocado tree arrived well packaged, with the expected height, and with a good number of leaves and branches. The website was easy to use and had helpful info about each tree. A few things could be improved. I wish the shipping was faster... the tree spent 7 days in a box and appeared dried out by the time it arrived, with some wrinkled leaves that later dropped. Hopefully it'll recover. Also, the soil had many insects, not ideal if you want to grow the tree indoors. The root/soil ball was too loose to hold itself together... this is not a bad thing, since avocado trees need well draining soil... I just wish the instructions had explained how to safely remove the tree from its original container for repotting/planting without the ball falling apart. I ended up cutting the container and reaching my hands into the bottom to support the ball while pulling it out. It mostly stayed intact.

Date of experience: December 1, 2022
Florida
1 review
0 helpful votes
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The plants were almost dead
November 30, 2022

I received with all leaves falling off the stems. I have planted them without any leaves on the plant and waiting for new buds to come up
Hopefully they will survive

Date of experience: November 30, 2022
Florida
1 review
0 helpful votes
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My trees were beautiful.
November 30, 2022

It was so easy. I ordered and received two beautiful trees promptly.

Date of experience: November 30, 2022
Maryland
1 review
0 helpful votes
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New tree
November 29, 2022

Tree came beautifully packed, with thorough instructions.

Date of experience: November 29, 2022
California
1 review
0 helpful votes
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The Best
November 28, 2022

Quality trees ( in my case), and they arrived safe and sound after traveling across the Continent. Also, the information provided will hep with care of the trees in this neck of the woods.

Date of experience: November 27, 2022
Pennsylvania
1 review
0 helpful votes
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Tree planting
November 28, 2022

The trees were in fine shape and the product was shipped without a problem. I like that I can plant the titan boxwoods in cold weather. Maintenance is very little.

Date of experience: November 27, 2022
New York
1 review
0 helpful votes
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Shipping only issue
December 27, 2022

Product and items were as advertised. Only issue that I had was that 3 of the 8 branches were snapped during shipment. Or some where along the line.

Date of experience: November 27, 2022
California
1 review
0 helpful votes
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I received the shipment, my figs were packaged terribly and the box and figs were beat up. I was not happy, and the fig leaves look like they have rust. I contacted customer service a few times to make sure I was taking care of my new fig trees correctly, and customer service was great. So it was a mixed experience

Date of experience: November 26, 2022
Illinois
1 review
0 helpful votes
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Prompt and well packed
November 27, 2022

Plants looked healthy and well packed. Soil was moist and everything looked to be in good condition.

Date of experience: November 26, 2022
Alabama
1 review
0 helpful votes
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Fall planting in Alabama
November 27, 2022

Plants arrived promptly and in beautiful condition.

Date of experience: November 26, 2022
Texas
1 review
0 helpful votes
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So far, I am happy with the experience.
November 25, 2022

This is my first time shopping here and it was easy to search for what I was looking for. The prices are a bit high, but I am hoping that the trees I received will be worth it. I am waiting for Spring to plant them outdoor. They are doing good indoors so far.

Date of experience: November 25, 2022
Ohio
1 review
0 helpful votes
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Shipping information was terrible
December 25, 2022
Updated review

Order came on 2 different delivery dates without informing me. Truly embarrassing as I was given 1 delivery date but come to find out my order was delivered 1 week and another week or two later.

Date of experience: November 24, 2022

*we'll see
November 4, 2022
Previous review

*we'll see

Date of experience: November 3, 2022
Illinois
2 reviews
0 helpful votes
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Poor condition.
December 24, 2022

Bushes are very small and appear to be nearly dead.

Date of experience: November 24, 2022
Louisiana
1 review
0 helpful votes
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Absolutely NOT worth the money!
December 24, 2022

I knew the 1 gallon Shi Shi Camellias would be small plants, but I expected that they would have more than 2 or 3 puny branches. I paid $165 for 5 plants that were ridiculously tiny, with one of them so small (with the roots hanging out), I had to put two plants together to make it even look like a plant! Absolutely NOT a good value for the money and I will never shop Brighter Blooms again because of this.

Date of experience: November 24, 2022
Louisiana
5 reviews
0 helpful votes
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Blessed
November 24, 2022

I have great appreciation for this company and it's products.

Date of experience: November 23, 2022