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BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Easy to find what I was looking for. The plants are very healthy and I am enjoying them.
Appreciate the information received with purchase. Waiting for warmer days to plant the tree.
The plant was beautiful shape and size but extremely damaged from over watering, causing damage to the overall health of the plant. I also not recommend shipping to cold states, as it will have to sit overnight in cold storage somewhere.
The raspberry plants are great. Fed ex did NOT follow the instructions given on the box. The box was left upside down at my door. The company sent out an replacement and fed ex did it again.the 2nd plant was not damaged like the first.
The trees came in good condition and the delivery was faster than expected. Thank you!
I am extremely happy with my purchase of a pear tree from BrighterBlooms.
I wanted to buy a pear tree for my Grandson's 3rd birthday in November. I was looking for one that was several years old and close to fruit bearing so we hopefully would be able to harvest some pears in the following year.I live in CT so could not find any fruit trees available in our local gardening centers because it was so late in the planting season.The weather in CT has been unseasonably warm so I wanted to find a tree so started looking on line. I was very pleased to find BrighterBlooms and to have an online chat with a sales representative about making the purchase.
The tree arrived within 2 days of the order being placed. The tree was very securely packaged with clear instructions for how to open and handle it. We planted the tree following the instructions provided.
The tree has successfully transplanted and now that our New England weather is becoming more seasonal, ie: getting cold, I am confident that the tree will do well over winter.
We'll send along pictures next Spring and hopefully of a harvest in the Fall.
Easy and simple with ample information for deer resistant strains of plants.
Got it in the ground - looks like it's doing ok looks like it will make it!
BrighterBlooms.com expedite orders quickly and fully stand behind their warranty.
I highly recommend them.
I ordered 2,3 gal pampas grass plants. I am very pleased with my purchase. Beautiful and healthy plants and a guide for best results. I bought the warranty but I don't think I'll need it. To say the very least, I very pleased.
Healthy plant, timely delivered, no damage, exceptional plant but expensive! Better communication with an agent etc
I was only able to drop the sun and shade seeds before the heavy downpours and cold weather. I must admit that I was a little skeptical that the seeds would actually germinate in that short period of time. I was very impressed that by the 7th day I had seedlings coming out of the ground. Amazing!
Pleasant company to deal with. Order came on time as expected. Plants were well prepared for shipping and arrived in great condition. Immediately planted and plants are doing well. Would not hesitate to utilize this company for future orders.
First bush came smashed… replacement came with spots on leaves…
I wanted to order a plant that only need low light and told me that the fiddle fig would work WELL it DOESN'T READING OTHER SITES they say it requires BRIGHT INDECENT LIGHT NOT LOW WHICH is what I explained to them I have received two plants and they both failed they won't grow in the spot I wanted to put it
We are so sorry to hear your trees did not grow well. Please reach out to us with photos and your order number and we will be happy to have a specialist take a look.
We Purchase plants from better blooms and we are never disappointed. The plants arrive in good condition in a timely manner and begin to grow very quickly once they've been planted.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Advanced,
Thank you for reaching out! I am very sorry to hear that your order is not satisfactory! Would it be possible for you to submit a photo of the plant?
If your plant is damaged, please send us photos that show how the tree came packaged in the box, as well as the damage on the tree. If your package arrived damaged, please send us a photo of the package and how it arrived, so we can work with our shipping team and carriers to make sure this doesn't happen again.
You can attach your photos to your response email. Once we receive them, we'll be back in touch with a resolution for you.
Thank you!