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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Jamaica
1 review
0 helpful votes
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Best gift ever
June 11, 2022

I purchased a tree to gift to a friend and her son after a very close friend passed suddenly. Her son being 3 and it being his first loss I knew he needed something to remember him by and this tree is now his favorite thing to talk to and visit when he misses his grandpa.

Date of experience: June 11, 2022
North Carolina
1 review
0 helpful votes
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Great service. I had a Ginkgo tree die one year after planted. The wind blew the tree over and it was uprooted. I straightened the tree back up but it didn't make it. Even though it was a few days past warranty expiration they were so good to me and replaced the tree at no cost to me. I could not be happier. Thanks Brighter Blooms!

Date of experience: June 11, 2022

Buying Autumn Gold Ginkgo Trees
May 17, 2021
Previous review

The main things that dissapointed me with this company were the careless packaging (broken limbs) of trees and the size of the trees I received. I paid for 7-9 foot trees ($210 ea.). Some were not even 6' when in the ground and all seven trees had 5'-6' tags on them.

Date of experience: May 16, 2021

Elvis was great
April 23, 2021
Previous review

Elvis was great. Most helpful!

Date of experience: April 22, 2021
Washington
1 review
0 helpful votes
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Bamboo & Azaleas
June 11, 2022

Plants were well packaged & in good shape on arrival. Very excited for the bamboo to shield my neighbors and the azaleas to add color to often stickly front yard.

Date of experience: June 11, 2022
New Hampshire
1 review
0 helpful votes
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Meyer Lemon Tree
June 11, 2022

The tree arrived and althought the metal post was bent en route to us, the tree was healthy and is doing well since planted

Date of experience: June 11, 2022
Wisconsin
2 reviews
0 helpful votes
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Disappointed
June 13, 2022

I received trees from Brighter Blooms buy using Fastgrowers.com. Of the trees I ordered, 3 out of 4 were dead. Although they advertise being 100% guaranteed, they only give store credit. The full refund policy is only before 30 days. I don't know how you can tell if dormant trees are alive before 30 days. From now on I will support my local nurseries even if they are a little more expensive. I can see what I'm buying and I should support local business anyway.

Date of experience: June 11, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

It looks like we were able to reship both plants free of charge. We apologize for the confusion!

Illinois
2 reviews
0 helpful votes
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I signed up for emails to get a promo code. When I applied the $15 promo code, my free shipping what changed to a $30 charge.? Obviously, the promo code is useless.
Brighter Blooms, PLEASE do not use Fed Ex. Their deliveries are late more often than they're on time.

Date of experience: June 11, 2022
Texas
1 review
0 helpful votes
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The website and shopping and experience was easy to navigate and utilize. These were a Mother's Day gift. The disappointment came when my Mom recieved them and opened the packages and the flowers had been crushed, wilted and not packaged correctly. They were in bad shape when they arrived. My Mom has been trying to save them, but time will tell if they will make it. Very disappointing product.

Date of experience: June 10, 2022
California
2 reviews
0 helpful votes
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Trying new source beyond big box options- wanted something more unique.

Date of experience: June 10, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your plant when it arrived! We are reaching out to get some photos so we can assist you further!

Ohio
1 review
0 helpful votes
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Love this plant!
June 10, 2022

Oh so happy you have what I have been looking for!

Date of experience: June 10, 2022
Tennessee
2 reviews
0 helpful votes
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Dead Summer Sweet
June 13, 2022

My Summer Sweet came undersized with 3 leaves on it and died sooner after. I will never order from Brighter Blooms again. I got two 3 gallon Summer Sweets from Woodies Gardens (for just a few dollars more) that were beautiful, full, green, and lush.

Date of experience: June 10, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry that your plants didn’t make it! We have reached out privately to help!

Florida
1 review
0 helpful votes
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Rainbow Eucalyptus
June 13, 2022

First tree arrived dead, tried planting and was completely unsuccessful. It was guranteed and they sent another, no charge. It arrived barely alive and I am not very hopeful. For such an expensive tree, it's odd they would ship it with such disastrous results.

Date of experience: June 10, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry that the replacement tree isn't doing well! We reached out privately to get some photos!

Ohio
1 review
0 helpful votes
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N/a
June 10, 2022

The pictures of the plant was way bigger than the original one.

Date of experience: June 10, 2022
Georgia
1 review
0 helpful votes
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Great buy!
June 9, 2022

Product was shipped fast... packaging was great... tree was perfect condition and exactly as described. Will be ordering again.

Date of experience: June 9, 2022
Florida
1 review
0 helpful votes
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Happy customer
June 9, 2022

Plant is doing great very happy with how quickly it arrived as well as the condition

Date of experience: June 9, 2022
Maine
1 review
0 helpful votes
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Well packaged
June 9, 2022

I was a little hesitant to order a tree for delivery but it came with a simple yet effective package. More importantly the tree way happy.

Date of experience: June 9, 2022
Massachusetts
1 review
0 helpful votes
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Quality plants
June 9, 2022

Great product. Delivered as promised. Very well packaged for shipping.

Date of experience: June 9, 2022
South Carolina
1 review
0 helpful votes
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Beautiful palm trees
June 9, 2022

Always fantastic plants and in terrific condition!

Date of experience: June 9, 2022
Kentucky
1 review
0 helpful votes
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Great customer service
June 9, 2022

Answered my call on a weekend about a tree we had ordered that didn't handle the transplant process well—immediately sent a replacement and was at my house in 3 days! Great customer service and will definitely be ordering from here again.

Date of experience: June 9, 2022
Illinois
2 reviews
0 helpful votes
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Very pleased!
June 9, 2022

Plants arrived promptly and in great condition. Included planting instructions.

Date of experience: June 9, 2022
Illinois
1 review
0 helpful votes
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Gardenia tree
June 8, 2022

Gardenia trees Came beautifully packaged and in great condition!

Date of experience: June 8, 2022