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BrighterBlooms.com

4.0

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
847
value
37
shipping
36
quality
3,582

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22,143 reviews

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Maryland
1 review
0 helpful votes
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Sad
June 16, 2022

Out of the six we ordered three look like dead weeds I sent pics on a email an still haven't heard back

Date of experience: June 14, 2022
Texas
1 review
0 helpful votes
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Disappointed
June 14, 2022

Shopping was very good. Delivery was horrible. Not sure if my plants are going to survive.

Date of experience: June 14, 2022
Ohio
1 review
0 helpful votes
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Good
June 14, 2022

Am satisfied with order. Plants arrived timely and in good condition.

Date of experience: June 14, 2022
West Virginia
1 review
0 helpful votes
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Mostly happy
June 14, 2022

The tree just seems so skinny and fragile at 6 ft tall and about as thick as my thumb, I worry that it may not survive a strong storm. The tree arrived in good shape and was easy to plant. Two weeks in, it appears to be growing well.

Date of experience: June 14, 2022
Nebraska
1 review
0 helpful votes
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Chat dissatisfied
June 16, 2022

I used the chat function to try and ask a question about the time of year my fruit trees are supposed to bloom and when the average harvest time is. The person I chatted with took a very long time to respond and I had to phrase my question multiple ways to get what I wanted instead of a generic 1-2 years.

Date of experience: June 14, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear about this! Thank you for the feedback!

Arkansas
2 reviews
0 helpful votes
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Yellow rise
June 14, 2022

Ordered 3 yellow knock out riose bushes, received them but one is sick looking. Called and was told to email a picture and I did. Have not received any further response from brighter blooms. I figure they will send me another rose bush. Nothing yet!

Date of experience: June 14, 2022
Pennsylvania
1 review
0 helpful votes
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Great!
June 14, 2022

We had a great experience! Thank you!
Will shop again!

Date of experience: June 14, 2022
Pennsylvania
1 review
0 helpful votes
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New Fig Trees
June 14, 2022

Everyone was very helpful and knowledgeable during the selection process. The delivery arrived early and in great condition.

Date of experience: June 13, 2022
Kentucky
1 review
0 helpful votes
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Very happy
June 14, 2022

I really loved the plants I received, they arrived in great condition and were shipped promptly! They are doing well so far!

Date of experience: June 13, 2022
Oregon
1 review
0 helpful votes
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Happy Gardening
June 13, 2022

My Palm trees are beautiful, and very healthy. I wish I would've ordered more Strawberry plants. Look forward to ordering more in the future.

Date of experience: June 13, 2022
Nebraska
1 review
0 helpful votes
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Great plants
June 13, 2022

Nice big healthy plants, well packed. Look like they could produce fruit this year.

Date of experience: June 13, 2022
Florida
1 review
0 helpful votes
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Easy order - dependable plants
June 13, 2022

Website easy to navigate! Ordered a crape myrtle and it is thriving, even after being planted in the Florida summer heat!

Date of experience: June 13, 2022
Illinois
1 review
0 helpful votes
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Ordered 3 plants
June 13, 2022

All 3 plants came quickly, they looked healthy. I got them in the ground the very next day and they are doing great. It has been almost 3 weeks, I have been water consistently and they look great.

Date of experience: June 13, 2022
Illinois
1 review
0 helpful votes
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Great website
June 13, 2022

Wonderful descriptions and details concerning the trees

Date of experience: June 13, 2022
Maryland
1 review
0 helpful votes
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Great service
June 13, 2022

Easy order, fast delivery. I will be using BrighterBlooms for all my planting needs from now on!

Date of experience: June 13, 2022
New York
1 review
0 helpful votes
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Wonderful experience. I am a loyal customer. Weill come back again and again.

Date of experience: June 13, 2022
Florida
2 reviews
0 helpful votes
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Fast delivery
June 13, 2022

Fast delivery. Pineapple was a lot smaller than expected and I doubted it would survive but it's perked up and is thriving.

Date of experience: June 13, 2022
West Virginia
1 review
0 helpful votes
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Happy!
June 13, 2022

Everything has gone very well and we are pleased with our Redbud Flamethrower. It is planted and growing quickly. Very colorful.

Thanks,
Hitch

Date of experience: June 13, 2022
Florida
1 review
0 helpful votes
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I ordered some tea olive leaf shrubs from brighter blooms and while I did have a couple of the plants die on me, customer service was kind enough to send out replacements in record time! Everything came packaged with care and in great condition (no potting soil dumping out everywhere or plants with broken limbs)! I was very impressed! I will be purchasing from brighter blooms from now on!

Date of experience: June 13, 2022
Ohio
1 review
0 helpful votes
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Received Purple Wisteria Tree
June 13, 2022

Ordering was easy. I received my tree in good condition. It was packed well. Came with instructions for planting. It's planted and doing well I think. I will do another review next year.

Date of experience: June 13, 2022